Ramona Torres

I purchased a 2024 Kia Carnival LX from this dealership and had a very positive experience initially. The sales team was responsive and even delivered the vehicle to my home about an hour away, which I app and had a very positive experience initially. The sales team was responsive and even delivered the vehicle to my home about an hour away, which I appreciated. However, the experience quickly became frustrating once it came time to finalize the paperwork. When the vehicle was delivered and I sat down to sign the documents, I discovered that multiple items were incorrect, including my name being spelled incorrectly throughout the paperwork. Because of this, the documents had to be corrected, overnighted to me, and sent back again, which unnecessarily delayed the process. I had also clearly requested that my existing license plates be transferred to the new vehicle, but this was not done until I followed up multiple times. It ultimately took several weeks to get this resolved. More recently, I’ve been dealing with issues with the vehicle’s doors and simply asked if their service department could take a look and help determine whether the issue would be covered under warranty. I was not asking them to take responsibility for the problem, only for assistance from their service team. Unfortunately, communication has since stopped and I have not received a response. The sales experience started off well, but the errors with the paperwork, the delays in handling the plate transfer, and the lack of follow-up when issues arose have been very disappointing. Customer service should not end once the sale is completed. More

by Milly Verified Customer Verified Customer

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Ms. Torres Was Wonderful!! Very Knowledgeable, Polite and Personable!! Have Recommended Her To Friends Already!!! Did Not Like The Finance ‘Man’!! Can’t Call Him A Gentleman Because He Was FAR From That!! No Personable!! Have Recommended Her To Friends Already!!! Did Not Like The Finance ‘Man’!! Can’t Call Him A Gentleman Because He Was FAR From That!! Not Only Rude To The 3 Of Us Buying 2 Vehicles, But Extremely Rude To Ms. Torres!! We Would Have Walked Out Then But We Really Appreciated Ms. Torres’ Effort To Get Us What We Needed At The Price That Was Reasonable!!! More

by pp.lawler Verified Customer Verified Customer

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Experience was awesome I was very happy with all the help The sales lady Romona had done to find me a perfect car with a great price..Thanks so much ill recommend my freinds to shop there The sales lady Romona had done to find me a perfect car with a great price..Thanks so much ill recommend my freinds to shop there More

by MCRUE4962@GMAIL.COM Verified Customer Verified Customer

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Great cars, awesome sales personnel, great prices, and great warranties too. If you like Mitsubishi then you should try here. great warranties too. If you like Mitsubishi then you should try here. More

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Over estimated the costs of repairs items which excludes in warranty services of new purchases vehicles, Therefore the warranty of contract warranty is worth less in warranty services of new purchases vehicles, Therefore the warranty of contract warranty is worth less More

by doi13us Verified Customer Verified Customer

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Ramona and Patrick were both amazing to work with. Ramona kept up with everything whilst Patrick did all the financing. Both made great efforts in communicating, but ultimately made this a really enjo Ramona kept up with everything whilst Patrick did all the financing. Both made great efforts in communicating, but ultimately made this a really enjoyable buying experience. These two are solid 10/10's and is the reason why I am going to leave the highest review for the dealership. More

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I purchased a used 2013 Chevy Equinox July 25, 2025. The remote keypad was damaged very badly. I show it to Ramona the salesman and she didn"t help or say anything. Some of her colleauges said to me thi The remote keypad was damaged very badly. I show it to Ramona the salesman and she didn"t help or say anything. Some of her colleauges said to me this is a $10.-$15. fix. I went to Rich one of the salesmanagers and he verbally promised to send a new remote keypad; as of today September 08, 2025 I haven"t received the keypad. I have been repeatedly lied to my Rich, and Tee. This is very unprofessional, dishonest, untrueful, and is definitely hypocritical. I wouldn"t receommend this dearlership to anyone. More

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Incredible service. They made the whole process so easy. I took my time making the decision but it felt like whole thing breezed by. Romana was great she was calm kno They made the whole process so easy. I took my time making the decision but it felt like whole thing breezed by. Romana was great she was calm knowledgeable and easy to work with. Even the service working with the gentleman in finance went smooth. Great place, hopefully i won’t need to purchase another vehicle soon but if i do i know where I’m going. More

by jwashington96 Verified Customer Verified Customer

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Muy buen trato fácil el proceso y recomiendo aRamoma torres que me ayudo e. El proceso. torres que me ayudo e. El proceso. More

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Hands-down the worst car-buying trip of my life. I drove from Alexandria to Winchester for a “fully inspected” used car. First lie: their 170-point checklist. Next, they demanded my SSN to check lea I drove from Alexandria to Winchester for a “fully inspected” used car. First lie: their 170-point checklist. Next, they demanded my SSN to check leasing, then claimed I needed a cosigner - yet I could buy without one. Red flag #1. They pulled my credit 18 times, then rolled out the car: dash lights blazing like Times Square. Asked why they sell obvious lemons, the sales director blamed “that new AI” for auto-listing trade-ins. Red flag #2. I asked how long repairs would take; he shrugged, “We don’t do mechanical stuff,” and casually admitted they lease used cars after all. Red flag #3; I was done. Leaving, they pushed an even older clunker, ran my credit again without consent, and admitted it was also unserviced. It was now 8 p.m. - an hour past closing - and I hadn’t driven a single inch. This circus torpedoed my view of Mitsubishi’s brand. From a franchised dealership I expected accountability, not junk-lot antics and reckless credit pulls. Buyer beware. More

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