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Randall Cates

Overview Reviews (88)

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Randall Cates

Randall Cates | Page 7

Service Director

Leif Johnson Ford of Manor

10507 US-290
Manor, TX 78653

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4.3

88 Reviews

Overview Reviews (88)

4.3

88 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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88 Reviews of Randall Cates

October 12, 2023

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Employee Rating

Oscar and Brianna were both amazing! It was a seamless process and I would definitely purchase from them again. It was a seamless process and I would definitely purchase from them again. More

by KELSEY.MARTINEC

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jeff Ledesma, John Henry, Oscar Pulido , Mike Jones, Brianna Toloza

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September 30, 2023

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Employee Rating

AS ALWAYS, the Riata Ford Service Department, hits another home run by taking excellent care of my 2016 F-150! Randall and John Henry went above and beyond, making sure that everything was done to pe another home run by taking excellent care of my 2016 F-150! Randall and John Henry went above and beyond, making sure that everything was done to perfection!! THANK YOU to the BEST dealership in Texas! More

by Chris Blevins

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Henry

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September 15, 2023

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Employee Rating

These guys are amazing! Awesome Job! They installed Evans Coolant of which is a specialty. Thanks Awesome Job! They installed Evans Coolant of which is a specialty. Thanks More

by Nikki

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Henry, JD Brooks, Dorothy Metcalf, NOE AVILA, Richard Heuser, Scott Jordan , Chris Amaya, TRAVIS GUERRERO, Kevin Hopper, Nick and Mason

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Sep 18, 2023 -

Leif Johnson Ford of Manor responded

Thanks for your business and your time to give us some feedback. John Henry and Chris Amaya do an amazing job and work well together. We look forward to an opportunity to serve you again.

September 02, 2023

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Employee Rating

Jon Henry kept me informed and up to date threwout my whole service visit even though backorder parts he made it as easy as possible and the whole Riata service team! whole service visit even though backorder parts he made it as easy as possible and the whole Riata service team! More

by TNH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Henry, JD Brooks , Chris Amaya

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Sep 06, 2023 -

Leif Johnson Ford of Manor responded

Thanks for the feedback for your recent service work at Riata Ford. Jon Henry is very dedicated and tenacious about the work he is doing for your vehicle. The team will update you with any update, and ensure the paperwork is clear and transparent as well. Thanks for choosing Riata Ford as your service dealer, and we look forward to your next visit.

August 31, 2023

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Employee Rating

Amazing service with an amazing staff! No place in would rather take my vehicles for service. No place in would rather take my vehicles for service. More

by JDBRKS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 01, 2023 -

Leif Johnson Ford of Manor responded

Your business and your time are very important. We work with our techs consistently to make sure our processes are providing the best service and products available. We appreciate your loyalty to Ford and to the Riata Ford dealership. Thanks for your rating.

August 17, 2023

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Employee Rating

The service crew at Riata Ford is wonderful. They got my vehicle in and out quickly and fixed/checked everything I asked for. If you're looking for a service facility, give these guys a try. I h They got my vehicle in and out quickly and fixed/checked everything I asked for. If you're looking for a service facility, give these guys a try. I have been going to them for years. More

by UVALDERANCHES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Henry, JD Brooks , Chris Amaya

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Aug 21, 2023 -

Leif Johnson Ford of Manor responded

We sincerely appreciate your loyalty to the brand and to Riata ford. The team works like a well oiled machine between departments if necessary. Your business and your time are important, and we use your feedback to do a check and balance against our processes. Thanks again.

August 16, 2023

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The efficiency of the people on the dealership was incredible, everybody was so helpful on everything. incredible, everybody was so helpful on everything. More

by JGARCIA67

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Henry, JD Brooks, NOE AVILA, Richard Heuser , Chris Amaya, Lennis (Delores) Cassanova, TRAVIS GUERRERO, Nicolas Hinostroza Paredes, Kevin Hopper

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July 28, 2023

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Brought my Bronco in and got right on it and it was fixed within an hour, first class service within an hour, first class service More

by DALEWALBRECHT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marri Stokes, John Henry, JD Brooks, Dorothy Metcalf

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Jul 28, 2023 -

Leif Johnson Ford of Manor responded

Dale, thanks for your review and feedback o your recent Riata experience. The team runs like a well oiled machine, and will work hard to fix any issues or concerns you may have. Thanks so much for your business.

June 16, 2023

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Everyone at Riata does an excellent job every time I go! Always helpful and friendly! Always helpful and friendly! More

by MJONES58

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Henry, JD Brooks , Chris Amaya

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May 27, 2023

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Employee Rating

Oscar was terrific taking the time to check out an issue with my new car as well as explaining and resetting the computer with my new car as well as explaining and resetting the computer More

by BARTOCCI62

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Ledesma, JD Brooks , OSCAR GONZALEZ MORIN, Michael Jackson, Mike Jones

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