Randall Cates | Page 6

Always very helpful and motivated to help the customer with excellent service and expertise. I appreciate Ford for it's hard work and knowledge. Thank you Riata Ford with excellent service and expertise. I appreciate Ford for it's hard work and knowledge. Thank you Riata Ford More

by MENDOZADOLORES602 Verified Customer Verified Customer

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I didn’t really deal with Henry, mostly Austin (Duke), Jason, and Mike Jones. Duke was nice and sympathetic, but ultimately my 1 star rating is on Jason and Mike Jones. I purchased a Mach e and had issue Jason, and Mike Jones. Duke was nice and sympathetic, but ultimately my 1 star rating is on Jason and Mike Jones. I purchased a Mach e and had issues with it making wind noise right away. I brought it in to take advantage of the 7 day exchange policy but was asked to give them an opportunity to fix it. I didn’t want to, but Jason insisted. Jason promised no less than 4 times I could swap the car out if they didn’t fix it. I get my vehicle back 4 days later and the noise issue is worse. I go back to swap out the vehicle, wait 4 hours in the lobby, to get Mike Jones telling me because it’s an EV (that doesn’t qualify for the credit, what I signed says because of the credit they don’t exchange EV) he wouldn’t take it back. I could trade it in! Take a 12k loss and have him sell me another car. Mike said “you only live once” but I don’t want to die broke due to your lying sales people. I will never do business with Riata ever again and will encourage no one else to. The shop manager has been very nice considering, but I am still waiting on parts to repair the issue. I am beyond disappointed with my experience here and this will absolutely be my last experience with a lief Johnson dealership and ford altogether. More

by JSHEPTXGAMING Verified Customer Verified Customer

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Great experience with service will continue to drive an hour from my home to be treated awesome! Recommend sales and service! hour from my home to be treated awesome! Recommend sales and service! More

by SSULLY329 Verified Customer Verified Customer

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Awesome service ! Friendly environment I felt welcomed and my oil change was done at the time that was promised ! Thank you ! Friendly environment I felt welcomed and my oil change was done at the time that was promised ! Thank you ! More

by JANICEMONDRAGON00 Verified Customer Verified Customer

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Thank you all. For your support and Great work ❤️ l am Graceful to be part of your Ford Community. God bless you’ll . For your support and Great work ❤️ l am Graceful to be part of your Ford Community. God bless you’ll . More

by GABRIELAMANOR Verified Customer Verified Customer

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Had me in and out in under 20 mins each visit. Joe vanek was extremely knowledgeable about the issues and how the concerns related to the issue, but overall highly recommend Mr. Vanek for all my c Joe vanek was extremely knowledgeable about the issues and how the concerns related to the issue, but overall highly recommend Mr. Vanek for all my concerns and service. More

by KDPRO2002 Verified Customer Verified Customer

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I think it's always a pretty stressful experience when purchasing a new vehicle because you never know if something will go wrong. You place a lot of trust in the hands of other people and hope that they purchasing a new vehicle because you never know if something will go wrong. You place a lot of trust in the hands of other people and hope that they take care of you. I traded in my Tacoma that I purchased brand new for a used Explorer and I couldn't be happier that I did. From the moment I walked on the lot, the members of Riata took great care of me. There were some hiccups along the way and a few fixes that needed to take place, but they all stepped up and did an amazing job. It was a very stressful time for me and everyone here has been so kind and helpful. I wanted to say a special thank you to Michael, Nick, Jeff, Randall, Jay, Kelsey, Aaron, and the rest of the service techs. There has been added pressure with getting everything ready for the holidays and driving to visit family, and you all have ensured that this will be a successful trip and a satisfying purchase. Thank you again, from the bottom of my heart. More

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Very welcoming. Gives family vibes and the associate's are very passionate about helping you Gives family vibes and the associate's are very passionate about helping you More

by LAJUANDA_POLK_2010 Verified Customer Verified Customer

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This dealership excellent service. The technicians are very knowledgeable about my vehicle.I have no complaints. The technicians are very knowledgeable about my vehicle.I have no complaints. More

by J90238908 Verified Customer Verified Customer

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BEST SERVICE DEPARTMENT IN CENTRAL TEXAS! If your Ford needs any type of service done to it, I highly recommend you taking it here. Very professional and the communication is spot on! They ke If your Ford needs any type of service done to it, I highly recommend you taking it here. Very professional and the communication is spot on! They keep you in the loop throughout your experience. More

by Chris Blevins Verified Customer Verified Customer

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