Randall Cates | Page 6

I didn’t have a long wait they told me when to expect my car and it was ready on time Thanks for the ride to my home and the pick up to get my car. You’re the greatest. car and it was ready on time Thanks for the ride to my home and the pick up to get my car. You’re the greatest. More

by FREDDIEJONES446 Verified Customer Verified Customer

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Poor communication, staff seems don't care very good about explanations or solve the issue, and made me take my truck 3 times. 1st day, service was completed, 2nd time I left my truck all day and nothi about explanations or solve the issue, and made me take my truck 3 times. 1st day, service was completed, 2nd time I left my truck all day and nothing was done, I was asked to take my truck for a third time, I left my truck all day, they completed what they needed but they left my truck with a very annoying noise in the interior while I am driving. I did not receive any paperwork of the job completed and when I texted back to JD I can see he is annoyed or it didn't care at all to solve the issue. More

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Awesome service ! Incredible work. I will always come back and the people are super nice! Incredible work. I will always come back and the people are super nice! More

by JANICE.MONDRAGON.JM Verified Customer Verified Customer

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Staff was nice & very helpful The service was done in a timely manner & we got informed about it I’m very satisfied & happy with that timely manner & we got informed about it I’m very satisfied & happy with that More

by RACUMMINGS820 Verified Customer Verified Customer

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Great! My car is perfect. Y’all are the best! This was so pleasant. Your staff is so helpful. My car is perfect. Y’all are the best! This was so pleasant. Your staff is so helpful. More

by RETHAJG Verified Customer Verified Customer

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Leadership sales team needs customer service training. Junior Sales team is Micro managed. Typical sales Manager, let me walk out, then had junior sales rep call me. Ended up with a Lemon Junior Sales team is Micro managed. Typical sales Manager, let me walk out, then had junior sales rep call me. Ended up with a Lemon More

by TILO7243 Verified Customer Verified Customer

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Always very helpful and motivated to help the customer with excellent service and expertise. I appreciate Ford for it's hard work and knowledge. Thank you Riata Ford with excellent service and expertise. I appreciate Ford for it's hard work and knowledge. Thank you Riata Ford More

by MENDOZADOLORES602 Verified Customer Verified Customer

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I didn’t really deal with Henry, mostly Austin (Duke), Jason, and Mike Jones. Duke was nice and sympathetic, but ultimately my 1 star rating is on Jason and Mike Jones. I purchased a Mach e and had issue Jason, and Mike Jones. Duke was nice and sympathetic, but ultimately my 1 star rating is on Jason and Mike Jones. I purchased a Mach e and had issues with it making wind noise right away. I brought it in to take advantage of the 7 day exchange policy but was asked to give them an opportunity to fix it. I didn’t want to, but Jason insisted. Jason promised no less than 4 times I could swap the car out if they didn’t fix it. I get my vehicle back 4 days later and the noise issue is worse. I go back to swap out the vehicle, wait 4 hours in the lobby, to get Mike Jones telling me because it’s an EV (that doesn’t qualify for the credit, what I signed says because of the credit they don’t exchange EV) he wouldn’t take it back. I could trade it in! Take a 12k loss and have him sell me another car. Mike said “you only live once” but I don’t want to die broke due to your lying sales people. I will never do business with Riata ever again and will encourage no one else to. The shop manager has been very nice considering, but I am still waiting on parts to repair the issue. I am beyond disappointed with my experience here and this will absolutely be my last experience with a lief Johnson dealership and ford altogether. More

by JSHEPTXGAMING Verified Customer Verified Customer

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Great experience with service will continue to drive an hour from my home to be treated awesome! Recommend sales and service! hour from my home to be treated awesome! Recommend sales and service! More

by SSULLY329 Verified Customer Verified Customer

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Awesome service ! Friendly environment I felt welcomed and my oil change was done at the time that was promised ! Thank you ! Friendly environment I felt welcomed and my oil change was done at the time that was promised ! Thank you ! More

by JANICEMONDRAGON00 Verified Customer Verified Customer

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