Randi Hommes

Service was completed. The service technician was fine to work with and my issues are not with this team, but they did do a great job of ignoring me for 30 minutes so I had The service technician was fine to work with and my issues are not with this team, but they did do a great job of ignoring me for 30 minutes so I had to hand over my truck keys to a valet driver. Ellie was also unbelievably rude when I called asking for help because all service techs were unavailable, I had a scheduled appointment and was only trying to drop off the truck to be picked up the following day! She told me she would send someone out and that never happened, I encourage you to check the cameras, this is all true and you will see me standing there in the lobby for 30-minutes without a " Have you been helped?" or a "Can we help you?". The sales team and their bait and switch on features the truck offers were deceptive and never mentioned that the features the truck offer is only good for the first year of ownership. Now they want me to subscribe and I will not subscribe! I turned in a great truck with all of those features for a truck that only offer them for the first year unless I subscribe. The $91k truck along with the $24K Raptor trade in should be plenty. Apparently not with Performance Toyota or Toyota. I will not recommend and will never purchase from here again. Shady business and sale team. My tailgate also still does not function property but has been "fixed" twice now, This truck is a joke!How do I know which technician I worked with? I worked with Randi in the past and selected her but my problem is not with this team but I would like a functioning tailgate for $91k. If that something I need to have a subscription for as well? Such a joke! More

by ecarey0726 Verified Customer Verified Customer

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Service department always does a thorough job. Appreciate their records they keep and the video that they sent me showing the inspection. Appreciate their records they keep and the video that they sent me showing the inspection. More

by allredscott Verified Customer Verified Customer

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Most of my dealings are with the service department. My last visit I was asked for an assessment on the trade in value of my truck and did not receive it. In the past you provided greater utility by was My last visit I was asked for an assessment on the trade in value of my truck and did not receive it. In the past you provided greater utility by washing and vacuuming the car. The later was some time ago but it did garner greater customer loyalty and it was appreciated. More

by L. Wright Verified Customer Verified Customer

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Randi was my service advisor. She was very professional and accommodating. I had an issue afterwards with a service that was performed on my vehicle and she solved the issue an She was very professional and accommodating. I had an issue afterwards with a service that was performed on my vehicle and she solved the issue and made arrangements to get the part’s needed to resolve the issue. She is a great service advisor and always has the customers best interest . More

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Randi was very personable and helpful. She made me feel like she cared about me and was honest about the needs and recommendations for my car. She made me feel like she cared about me and was honest about the needs and recommendations for my car. More

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