Tim Ellis

Most of my dealings are with the service department. My last visit I was asked for an assessment on the trade in value of my truck and did not receive it. In the past you provided greater utility by was My last visit I was asked for an assessment on the trade in value of my truck and did not receive it. In the past you provided greater utility by washing and vacuuming the car. The later was some time ago but it did garner greater customer loyalty and it was appreciated. More

by L. Wright Verified Customer Verified Customer

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Isabel (service rep) was wonderful. She kept me fully informed every step of service. Sam (service tech) was thorough and informative. I really appreciated his comments. Excellent work. Thank You. informed every step of service. Sam (service tech) was thorough and informative. I really appreciated his comments. Excellent work. Thank You. More

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Worst Car Buying Experience Ever Purchased vehicle on a Saturday and was told the vehicle would be able to be picked up on Monday; however, because I added some ad-ons, the vehicle ha Purchased vehicle on a Saturday and was told the vehicle would be able to be picked up on Monday; however, because I added some ad-ons, the vehicle had to be picked up on Tuesday which was understandable. I called at least 10 times on Tuesday to get an update on when I could pick up my vehicle as it is an hour and half round trip. No one had any answers and I was transferred call after call after call after call from Receptionist to Najee to Andrew to Cam to JC to Ivan.. to no avail. Once I was able to speak to Kerry, I was told that it wouldn't be ready to be picked up until Wednesday afternoon. Today is Wednesday and guess what, I've been calling all day long and again being transferred again multiple times from the Receptionist to Gavin to Shirley to Kerry to Jim to Isabel. The latest update is that the vehicle MIGHT be ready by 6pm today although it was promised to be delivered yesterday. To say post-purchase customer service is horrendous is an understatement. If I could leave zero stars on the review, I would; 1 is too high. The great salesmanship from Robert was destroyed by the post-purchase communication and even more poor customer service. More

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Great service!! Love dealing with these people. Always easy and fast! Enjoy a drink and popcorn while waiting is always easy! I bought my previous Toyota from Mark M Love dealing with these people. Always easy and fast! Enjoy a drink and popcorn while waiting is always easy! I bought my previous Toyota from Mark Miller downtown and will never go back after coming here! More

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Truck Purchase Craig Viereig did a great job paring down the time we were in to buy our truck and there wasn't the usual 'Car Salesman' approach we endured a year be Craig Viereig did a great job paring down the time we were in to buy our truck and there wasn't the usual 'Car Salesman' approach we endured a year before at the Toyota dealership to the north. Scott Roper was great as well and didn't push extra options we weren't interested in after we told him so. The total experience from start to finish was less than 2 hours and the truck looked as good as it did online. More

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