David Atkinson

If you value your vehicle’s resale value and accurate service records, stay far away from Performance Toyota Bountiful. I bought a brand-new RAV4 here, trusting them to handle routine service. Instead service records, stay far away from Performance Toyota Bountiful. I bought a brand-new RAV4 here, trusting them to handle routine service. Instead, their service department committed a massive error by attaching another customer's vehicle to my VIN number. That other car got into an accident, and now my clean-title, single-owner vehicle has a faulty accident report on its Carfax—directly crushing my trade-in value through zero fault of my own. This isn't just a minor mistake; it's gross administrative negligence that directly harms the customer financially. Management’s lack of attention to detail is embarrassing for a main-line dealership. I am actively working to get this Carfax error corrected, but prospective buyers should beware: Performance Toyota Bountiful’s sloppy back-office work will cost you thousands down the road. More

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Toyota Bountiful has been excellent in maintaining my vehicle scheduled maintenance. Keep up the good work! vehicle scheduled maintenance. Keep up the good work! More

by rcunanan57 Verified Customer Verified Customer

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Most of my dealings are with the service department. My last visit I was asked for an assessment on the trade in value of my truck and did not receive it. In the past you provided greater utility by was My last visit I was asked for an assessment on the trade in value of my truck and did not receive it. In the past you provided greater utility by washing and vacuuming the car. The later was some time ago but it did garner greater customer loyalty and it was appreciated. More

by L. Wright Verified Customer Verified Customer

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They took several days to fix my 2017 Highlander with $5k in repairs and within a few days the car died on the highway. It has been towed back to their facility in bountiful, hopefully it will get repaired in repairs and within a few days the car died on the highway. It has been towed back to their facility in bountiful, hopefully it will get repaired the right way this time. More

by alan.moss1989 Verified Customer Verified Customer

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Thank you Brody Green I appreciate you your service people for taking good care of me people for taking good care of me More

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Bought a used 2011 Prius. Do not waist your time. This company is a joke. Do not waist your time. This company is a joke. More

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The best service ever Everyone knows how to take care of The best service ever Everyone knows how to take care of you and always love The best service ever Everyone knows how to take care of you and always love More

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Always fast, friendly and efficient. I will always go there and recommend them to others. there and recommend them to others. More

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Excellent service, timely and friendly with no surprises. They were knowledgeable and went the extra mile. They were knowledgeable and went the extra mile. More

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Most Amazing - Above and Beyond - Experience I took my car to the Toyota Service team as I could not figure out how to pair my new phone with my vehicle. Upon further inspection they discovered t I took my car to the Toyota Service team as I could not figure out how to pair my new phone with my vehicle. Upon further inspection they discovered that the head plate of my stereo was having an issue but needed a diagnostic run on it. So, I set up the appointment and returned the next day with the vehicle for the team to review. I was greeted by Grady - who was absolutely one of the most friendly people I have dealt with. He looked over my service records and discussed with me other things that were coming up with my car's regular maintenance that should be reviewed, and alleviated additional concerns that I had been having with my car. He offered the services to me, was up front with all of the pricing and needs of the car, and explained how the process would work once they took my car. I left my vehicle there waiting for the inspection and review of the stereo system which was preformed by Dave. then... Dave sent a FABULOUS Video which showed everything on my vehicle from the interior to the exterior and all of the things that I should be aware of and other things that I do not need to worry about at all. When it came time to diagnose the head plate to the stereo, he was VERY thorough and even updated all of the software. He provided an inexpensive solution to the issue that I was dealing with and covered all of the options that I had available to me, and he then turned me back over to Grady. Grady was in touch with me the entire time via text. He even called the warranty place to review my warranty to see if the issue I was having with the stereo would be covered. He gave me several options and alternatives to replacing a high priced unit in my car. I was kept in the loop with my car, and included on all decisions with the vehicle, from start to finish. This team is so respectful and they were wonderful to work with. In the end, they fixed my stereo issue, flushed my transmission, flushed my brake lines, and even took care of my air filter. They let me know of other maintenance things that I should be aware of but I was never, not once, pressured into any services. Such a great visit! I would recommend them to anyone. More

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