Randy Alleyne

Came to buy a car after 15 years. Randy helped us and we test drove a CX 70 and everything went fine. Came back 2 days later ready to close on a CX 90 at around 47k. Trade in for o Randy helped us and we test drove a CX 70 and everything went fine. Came back 2 days later ready to close on a CX 90 at around 47k. Trade in for our 2015 Honda CRV EX with ~120k miles was first quoted around 11,700, then later dropped to 6,500 and after rebates brought back up near 11k. This back and forth made it feel like they were trying to mislead us on the value. Randy also gave us a quote that didn’t match what was originally discussed and felt dishonest, like we were being pushed into a deal without clear information. Overall it felt like there was an attempt to trick us with changing numbers during the process. Keller was also rude, dismissive, kept changing figures, and added extra charges which made everything more confusing and hard to trust. Even though the deal went through, the process took 2 to 3 hours, lots of waiting, slow paperwork, and we couldn’t leave to get food so the kids ate very late. Overall this dealership was difficult to trust due to inconsistent quotes and confusing changes throughout the process, even though Randy was helpful at times. More

Report | Print

I have never been experienced such a unethical and unprofessional dealership.  On Saturday I saw a 2012 Toyota Camry with 68k miles for $5,500 online.  I even asked for an instant price online and rec unprofessional dealership.  On Saturday I saw a 2012 Toyota Camry with 68k miles for $5,500 online.  I even asked for an instant price online and received $5300.  Ed Watts then called me to see if I wanted to come down and test drive it. I setup a 1pm meeting with him on the phone. Additionally, I asked him how the condition of the car was. He said it was in great condition for a 13 year old car. My son and I took time out of our day on Saturday and drove to the dealership. Randy Alleyne met us outside as we were walking in. I asked to see Ed Watt and he brought us in. We sat in the lobby waiting. A few minutes later Randy came over and said Ed was busy but he was happy to help. At this point Randy told us the car we came to see wasn't' ready to be seen as it hadn't gone thru inspection. He had actually had a customer earlier that day that was also interested in the car and Randy had canceled his apt because the car wasn't ready. Randy stated that the inspector doesn't work on the weekends. Since the price was so good we discussed this would be a cash transaction and that he would work directly with us and if necessary the GM. My first issue is why would a sales manager allow us to come all the way down there on a Saturday to see a car that wasn't even available. Randy said the car wouldn't be available until Tuesday but that he would personally check in with me on Monday. Both Ed Watts and Randy were aware of the price that was being advertised. Randy even explained that on top of the $5300 there was an 800 destination fee, taxes and title costs. On Sunday, I checked the website again and the price of the vehicle had tripled to 15k. I texted Randy and told him how shady this process was. He called me back and said he would personally talk to the GM Monday and get to the bottom of it. Randy said it was most likely a typo. On Monday evening Randy called and told me it was a type and there was nothing he could do. If the price had changed from $5500 (it was actually a more specific prices like $5580 but I can't recall the exact price) then a type would make it more like $15500 not $15k. So they lied on the reason the price changed. Additionally, they lied that the inspector doesn't work on the weekends since the price changed on a Sunday. Randy also said the price changed because there were things that were needed to be done to the car to pass inspection. So the price can't change due to a type and because things were needed to be done to the car. It's one or the other. Again, this was the most unethical and unprofessional experience I have been thru with a dealership. A sales manager should never schedule a person to come look at a car that isn't ready. It was clear that Ed knew the price online and even the condition of the car when I talked to him in person on the phone Saturday. The reason the car wasn't available to be seen was sketchy and a lie to begin with. The price change was unethical as well since not only was it advertised one way, all employees were aware of the price and working toward a deal on that price. If it was truly a typo then the sales manager should be questioning the price shown. I will never buy a car at this dealership and would never recommend this dealership. I will be sending this experience to the general manager and the better business bureau. More

Report | Print

Randy Allenye was my son's salesperson at Heritage Mazda. The total car buying experience was smooth, not pressured and Randy was a pleasure to work with. Randy was considerate, helpful and knowledgeable..W The total car buying experience was smooth, not pressured and Randy was a pleasure to work with. Randy was considerate, helpful and knowledgeable..Will definitely be returning to Randy and Heritage Mazda. Thanks Randy and the Heritage team. More

Report | Print

I had an outstanding experience working with Randy Alleyne. He was friendly, attentive, and never pushy—something I really appreciated. He took the time to truly understand my needs and concerns, and Alleyne. He was friendly, attentive, and never pushy—something I really appreciated. He took the time to truly understand my needs and concerns, and went above and beyond to help me find the right fit. I ended up purchasing a used Mazda CX-5 and I am very happy with my decision. I highly recommend Randy and this dealership for their transparency, professionalism, and genuine care. More

Report | Print

Randy Alleyne was so helpful, warm, and not pushy as one would expect from a dealer. He really listened to us, our needs and concerns, and really worked with us, going above and beyond. He even stayed afte would expect from a dealer. He really listened to us, our needs and concerns, and really worked with us, going above and beyond. He even stayed after closing time. We bought a new Mazda CX-50 and came back a few days later to get a used car with him. We would definitely recommend him and this dealership for their transparency and warmth. More

Report | Print