Randy Harbort | Page 2

WORST EXPERIENCE EVER -- AVOID THIS DEALER In the past two years, I have purchased two vehicles from Metro Ford (within one month of each other). I thought my lease was coming due in a few mont In the past two years, I have purchased two vehicles from Metro Ford (within one month of each other). I thought my lease was coming due in a few months and so I went in early to check out vehicle replacement options. At the dealership, the salesman indicated that my lease wasn't ending in a few months, it actually ended in less than two weeks! Hearing this, I immediately jumped into action to replace the car and in less than two days, had one car from Metro Ford and a competitor's option in the running. The competitor had the best deal, so I went with them. When I went to turn in the lease to Metro Ford, they said "your lease doesn't end at the end of this month, it ends in a year." Yup. Their associate told me incorrect information that it ended at the end of the month. I realize I am a bonehead for not realizing when my lease was actually up. However, I would not have been so driven to replace my lease had their associate not told me the lease was ending in two weeks. When presented the situation a few days later, the GM (who didn't have the character or professionalism to call me personally), said that they can only buy the vehicle for its trade-in value (which would have netted them a nice profit when they eventually sold it, btw) and would ultimately cost me 5-6 grand out of pocket. Or, the other gem they had was that I should just try to sell it myself to limit my losses if -- get this -- I didn't want to keep the lease until it ended. They also had the gall to say that it was unfortunate that I didn't buy their car, because then the lease confusion would have been discovered before I purchased the replacement. Yup. While I acknowledged my responsibility in not validating the lease's actual end date multiple times and remained civil throughout the interaction, their ultimate "offer" clearly proved to me Metro Ford does not stand behind the mistakes of their associates -- especially those that cause their customers to make bad decisions. Had they not sent me out with the understanding that I had less than two weeks to get a another car, I would never had acted with such urgency to replace it. I will NEVER shop at Metro Ford again. They don't own up to the mistakes of their team and only care about the money they can rake off of people. No customer obsession AT ALL! Stay away! More

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This dealer Rocks! Mike Hoerstmann is the most knowledgeable service manager I have ever met, thank you Mike! Clean dealership with great staff and selection new and us Mike Hoerstmann is the most knowledgeable service manager I have ever met, thank you Mike! Clean dealership with great staff and selection new and used cars and trucks More

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Easy. All the way around. I told them what I wanted and it was done. Easy, friendly, knowledgeable. They compromised with us and made a stressful situation much easier to hand I told them what I wanted and it was done. Easy, friendly, knowledgeable. They compromised with us and made a stressful situation much easier to handle. More

by Robin Verified Customer Verified Customer

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Pleasant experience I went into the dealership not really knowing what to do - keep my car and make the necessary maintenance-tires and brakes- or purchase a new car. Ni I went into the dealership not really knowing what to do - keep my car and make the necessary maintenance-tires and brakes- or purchase a new car. Nicky was very knowledgeable and we mapped out what would be best for my budget. I am now the owner of a new Ecosport! I really like it!! She was very helpful through the whole process. More

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Great service I have been dealing with the dealership for over 20 years and always have dealt with Randy Harbort. He has always been great to work with. We recentl I have been dealing with the dealership for over 20 years and always have dealt with Randy Harbort. He has always been great to work with. We recently have been dealing with Nicky Shelton and again got great service!! We will always come back for our vehicles at Metro Ford! More

by mrs.beaz7798 Verified Customer Verified Customer

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First Truck Purchase Very helpful as I searched for the right truck to meet my needs. They did not try to over or up sell from my needs. Very helpful as I searched for the right truck to meet my needs. They did not try to over or up sell from my needs. More

by First Truck Verified Customer Verified Customer

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Made buying a car enjoyable The circumstances of having to buy a. different vehicle weren't ideal and not exactly planned. So there was some trepidation starting the whole proces The circumstances of having to buy a. different vehicle weren't ideal and not exactly planned. So there was some trepidation starting the whole process. I started online checking dealers inventory and pricing to get a ballpark of what was out there. From there I narrowed my list down to possible options and what I might be interested in test driving. I emailed Metro Ford Of Madison indicating I wanted to test drive a 2013 Volkseagen Jetta they had on their lot. The next morning I was contacted by Doug Vesling of their sales staff to set up a time and day to come in for the test drive. We set a time and date and I went and test drove the car. I explained to Doug where I was in my evaluation process and that I would likely do nothing until after the holidays. Doug said he understood and he applied no pressure or sales tactics to close the deal ASAP. He actually respected my wishes and timelines. I got through Christmas and knew I needed to buy a vehicle sooner than later. I appreciated Doug's attitude, approach and knowledge earlier so I made the decision to go back to Doug and purchase my vehicle. The process and negotiations where rather painleess and I was treated respectfully and professionally by all the other people at Metro Ford as we completed the buying process. At no time was I pressured, rushed or had no questions that went unanswered. At the end of the transaction I could not have been more pleased with how everything went. I will tell everyone I know who may be in the market for a used or new car or truck to ask for Doug at Metro Ford Of Madison. More

by JimH Verified Customer Verified Customer

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Easy and relaxing Alex was knowledgeable and made transaction easy. Todd was patient and helpful with the buyback of original truck and delivery of new truck. Jose wa Alex was knowledgeable and made transaction easy. Todd was patient and helpful with the buyback of original truck and delivery of new truck. Jose was patient and tried all he could to get truck fixed More

by Jowilly66 Verified Customer Verified Customer

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Great customer service !! It was a wonderful experience working with everyone from finding what I wanted at a price that worked to finalizing the purchase. !! It was a wonderful experience working with everyone from finding what I wanted at a price that worked to finalizing the purchase. More

by Sjp Verified Customer Verified Customer

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Great truck, great dealership! The folks at Metro really worked hard to get us what we wanted at a fair price. Charlie was great, and helped us find the truck we were looking for. The folks at Metro really worked hard to get us what we wanted at a fair price. Charlie was great, and helped us find the truck we were looking for. Randy worked with us to nail down features and price. Bob was very helpful in providing all of the details for financing options, and Brian was a pleasure to work with in completing all of the paperwork to seal the deal. Then, Alex was fantastic and made sure everything was as expected for delivery, and thoroughly covered all of the features and capabilities with us. Overall, I felt that the team at Metro Ford went above and beyond to make the experience as easy as possible while selling us the vehicle we we're looking for at a good price. More

by Brian Verified Customer Verified Customer

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