Randy Lammle

My vehicle was serviced by Steve. I had the best experience possible. He kept me informed throughout the repairs, sending videos and explaining in detail what needed to be done and I had the best experience possible. He kept me informed throughout the repairs, sending videos and explaining in detail what needed to be done and why. I consider myself very lucky that I had Steve working car. He was awesome!!! More

by Kathleenthwing253 Verified Customer Verified Customer

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Professional, clean atmosphere. I was attended to promptly and treated very well. The work was excellent and completed before the time promised. I was attended to promptly and treated very well. The work was excellent and completed before the time promised. More

by craig.engwall Verified Customer Verified Customer

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Just bought a car from this dealership. Traveled from Indiana to Minnesota. Salesman helping me was Jacob L. Was told by Jacob that car was immaculate/no issues and very clean. Asked him th Traveled from Indiana to Minnesota. Salesman helping me was Jacob L. Was told by Jacob that car was immaculate/no issues and very clean. Asked him this as I had to buy flights and hotel to come there and I don’t want to be surprised. Car is certified pre owned so there should be no problems as it undergoes a rigorous inspection . Until they failed to mention that there’s a cracks/chip in the windshield that was found on the way home. Couldn’t see it there as it was raining during viewing of car. Was told by windshield replacement place that it would be $500 to repair. I called the dealership to speak with Casey Novonty and was told they couldn’t do anything about it. I argued as I just flew states away to buy a $40,000 car from them and explained to him this wasn’t noted anywhere and they failed to tell me. He probably got tired of our call and me fighting back and said unfortunately with a used car it comes with this and offered $250 towards my $500 deductible. I said no as this is not something that’s ok. He never called back so I followed up 3 days later and said his general manager said nothing can be done and they’re not longer offering $250 towards my deductible. Walser promotes a 100% customers based experience but don’t back that up. Mind you, when this was found I hadn’t had my car for 3 full days. Can’t return the car as they give 3 days/ 300 mile warranty return and I drove 615 miles home. I know they knew exactly what they were doing there. Beware buying from this dealership. More

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Excellent Service! Will continue to use your dealership for all my customer needs. Thanks for Great Customer Attention Will continue to use your dealership for all my customer needs. Thanks for Great Customer Attention More

by traciarays Verified Customer Verified Customer

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Jim is an outstanding service coordinator Listened, and made sure all needs were met, in a reasonable timeframe made sure all needs were met, in a reasonable timeframe More

by ayupaldr Verified Customer Verified Customer

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Very friendly and listened to what we wanted. We will continue to purchase from Walser. We will continue to purchase from Walser. More

by SHELLYJENKINS25 Verified Customer Verified Customer

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last 2 times I went they did not do what was asked after throughly explaining to them what to do they are incompetent . throughly explaining to them what to do they are incompetent . More

by byrumz Verified Customer Verified Customer

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Great personal care from start to finish. Willing to go above and beyond to make sure the client is happy. Willing to go above and beyond to make sure the client is happy. More

by nat Verified Customer Verified Customer

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David Falzone was our sales person. He was knowledgeable, friendly, and efficient. We were buying my daughter’s first car, and he could not have been better. He was knowledgeable, friendly, and efficient. We were buying my daughter’s first car, and he could not have been better. More

by CMADEL Verified Customer Verified Customer

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The sales associate Jamie was very patient with us. He showed to be an honest and respectful person. If he did not know the answer to any of our questions, he quickly was able to get the answer from an He showed to be an honest and respectful person. If he did not know the answer to any of our questions, he quickly was able to get the answer from another member of his sales team. We are happy with our purchase. I would recommend this dealership to others. More

by Charlesljohnson59 Verified Customer Verified Customer

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