Randy Lammle | Page 13

Very professional and friendly customer service. The dealership is fully stocked for customer comfort. My jeep was fixed in a few days as promised. The dealership is fully stocked for customer comfort. My jeep was fixed in a few days as promised. More

by BOVDVM Verified Customer Verified Customer

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When I setup the appointment I specifically mentioned an ongoing problem with my left blinker on my 2024 Ram not canceling after making a turn. It has been doing this since I purchased it new. When I droppe ongoing problem with my left blinker on my 2024 Ram not canceling after making a turn. It has been doing this since I purchased it new. When I dropped off my vehicle for the appointment I specifically reminded them of this issue. I got a call that the vehicle was ready to be picked up and I asked if they addressed the blinker issue and was told they weren’t aware of the issue, but they’d take a look. I got a call saying one of their technicians could not replicate the issue, so they didn’t do anything about it. I picked up the vehicle and the blinker failed to cancel after my first left turn. It was a waste of a day including having to arrange for someone to pick me up from when I left my vehicle at the shop and having to arrange for someone to drop me off to get my vehicle after the appt. Very disappointing. More

by JLAmb Verified Customer Verified Customer

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The technician was kind, patient and listened to me while I demonstrated the issue. The issue didn’t surface immediately, but he was patient either way me. The team was then able to resolve my issue - the ve I demonstrated the issue. The issue didn’t surface immediately, but he was patient either way me. The team was then able to resolve my issue - the vehicle now drives so much better after they did whatever they did! Thanks! More

by up_stair Verified Customer Verified Customer

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Zachary Hanson was wonderful to work with and I will plan on returning to him again! on returning to him again! More

by katelyn.huber0 Verified Customer Verified Customer

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Would not take my phone number when I dropped the van off because they had my husband’s on file which delayed responses also did not return text or phone calls in a timely manner because they had my husband’s on file which delayed responses also did not return text or phone calls in a timely manner More

by papasmurfhd Verified Customer Verified Customer

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Have done business here since 2010, always new or leased vehicles. This was my first USED vehicle experience. Financing manager knowledgeable, fast and efficient. Hit the deal done. My sales associate was vehicles. This was my first USED vehicle experience. Financing manager knowledgeable, fast and efficient. Hit the deal done. My sales associate was friendly, informative and a good listener. I was however disappointed at the lack of FULL DISCLOSURE about the vehicle. Car fax was available and a dealer Certified Vehicle. BUT, what car comes with only 1 key. As an expensive Ford Smart key I asked and was told "It only came with1".I thought ok, I'll just get another. We'll I come to find the key they gave me was NOT from that vehicle and the emergency entry key was NOT even cut and worthless. It cost me $468 for a second fob and to cut the original. Also lack if owners manual or even a download link. This is why I gave 3 stars. Also the fact the salesman didn't reach out to me a week or so later to make sure I was satisfied. They seem to be more interested in customers ( someone that buys only once) rather than clients( someone that buys more than once.) As I punched an extended 3 yr warranty for $4k I'm sure I'll have a chance to upgrade my star review at a later dare. Hope this honest review helps you become a better dealership. More

by barsamian71 Verified Customer Verified Customer

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I was able to schedule service on a Saturday. Very responsive. Waited for the service, very nice waiting area with snacks. Service was completed within the time indicated. Everything was great. Very responsive. Waited for the service, very nice waiting area with snacks. Service was completed within the time indicated. Everything was great. More

by armandobeiro Verified Customer Verified Customer

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Best dealership I have ever been to, staff and mechanics chill asl nice asf and all around good vibe. chill asl nice asf and all around good vibe. More

by neg10neg Verified Customer Verified Customer

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Great experience! Very friendly and knowledgeable staff. They got me exactly what I wanted even when it was not on the inventory! Very friendly and knowledgeable staff. They got me exactly what I wanted even when it was not on the inventory! More

by arunvgiri Verified Customer Verified Customer

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This is my second new vehicle from Walser Hopkins. I was very happy with the original 2013 Ram, so it was very easy and comfortable to come back and receive outstanding service from Dan and the sale I was very happy with the original 2013 Ram, so it was very easy and comfortable to come back and receive outstanding service from Dan and the sales team. More

by jmann54 Verified Customer Verified Customer

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