Randy Larsen
Randy Larsen at Luther Bloomington Acura Subaru

Randy Larsen | Page 12

Service Advisor

Luther Bloomington Acura Subaru

7801 Lyndale Ave S
Minneapolis, MN 55420

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170 Reviews
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170 Reviews

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170 Reviews of Randy Larsen

December 02, 2021

Dealership Rating
Employee Rating

Advisor did an excellent job and very the amount of time it took was perfect! More

by HappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 02, 2021

Dealership Rating
Employee Rating

Great service. Randy was awesome… I feel like I can trust you guys greatly. Thanks. More

by PVAZQUEZ34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: SkyLynn Dunkley

December 01, 2021

Dealership Rating
Employee Rating

Great service - very thorough communication from the service team throughout. I really liked the vehicle walk-around video they created, showing the work that was done (being done) and summarizing what More

by davebaar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 24, 2021

Dealership Rating
Employee Rating

Always in and out in a reasonable amount of time when getting my MDX serviced. More

by ASA_ZK_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Johnson

November 19, 2021

Dealership Rating
Employee Rating

Loved my video of parts of my car that I never get to see! Great service, always courteous and understanding. The loaner I used was wonderful-- hesitated bringing it back... More

by CSTERLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Anderson , SkyLynn Dunkley, Joe Sorenson

November 19, 2021

Dealership Rating
Employee Rating

Very professional and thorough. Also included a detailed inspection of the undercarriage via video and a multi-point vehicle inspection report. Service personnel courteous and informative. Staff is obviousl More

by HTEBBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 19, 2021

Dealership Rating
Employee Rating

Staff was very respectful and professional. Loved the online pay and the video walk around. More

by GARRISONS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 18, 2021

Dealership Rating
Employee Rating

I can always count on premier service to my car from LBAS any time I have my car in for service. I especially appreciate the follow up service calls. More

by palmertata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 17, 2021

Dealership Rating
Employee Rating

I was there for service of my RDX. Took two trips to get right. And no customer shuttle service provided. More

by FMVIERLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Andrew Larson

Dec 01, 2021

Luther Bloomington Acura Subaru responded

Hi Frank. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. We appreciate your feedback about your visit and are sorry for the inconvenience this caused for you. I have since e-mailed you to further discuss your concerns.

November 11, 2021

Dealership Rating
Employee Rating

I come 5 times I can't get the trunk lock and handbrake to be fixed !!!! More

by HALIMOV.KAMOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alex Anderson, Mitch Rose, Tyler Newstrom, Scott Nemitz, Jacob Yeh , Aaron Keehn, Andrew Larson, Nhu Le, Joe Sorenson

Nov 11, 2021

Luther Bloomington Acura Subaru responded

HI Kamol, Thank you for contacting us in regards to your vehicle. We apologize that you feel frustrated. We did locate the noise on the third attempt and it appears that is coming from an issue that would need to be resolved at a bodyshop. We apologize for any inconvenience that may have caused. The handbrake issues was never discussed with us until you were picking up your vehicle and we immediately scheduled you a time to come back on the 18th for diagnosis. Again we are very sorry for your frustration and hope to resolve the handbrake issue on the 18th to your satisfaction.

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