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Randy Larsen

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Randy Larsen

Randy Larsen | Page 15

Service Advisor

Luther Bloomington Acura Subaru

7801 Lyndale Ave S
Minneapolis, MN 55420

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172 Reviews

Overview Reviews (172) Inventory (681)

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172 Reviews

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172 Reviews of Randy Larsen

September 18, 2021

Dealership Rating

Employee Rating

The main reason I go this dealer is location and convenience. I’d like to see offers for more substantial service discounts for loyal customers like me. convenience. I’d like to see offers for more substantial service discounts for loyal customers like me. More

by Greg

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi Greg. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad we could meet your needs for your Acura servicing needs. That is an absolutely fantastic idea. We will definitely pass along this suggestion to Acura and Luther Corporate to take into consideration as we want to provide our clients with more opportunities to stay connected with us. We appreciate your continued business and look forward to working with you again soon. Have an excellent weekend.

September 17, 2021

Dealership Rating

Employee Rating

Randy, my service advisor, was great. He knows me, knows my car and always makes me feel like a highly valued customer! And Acura always takes care of my car. Thanks my car and always makes me feel like a highly valued customer! And Acura always takes care of my car. Thanks More

by MarcSokol

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi MarcSokol. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Delighted to hear that you and Randy have a very strong working relationship together. We appreciate your loyalty and hope to bring you many more years of excellent service! Have a great weekend.

September 16, 2021

Dealership Rating

Employee Rating

Staff was great at communicating and did not feel pushy about services. My service was easy to schedule and timely overall. about services. My service was easy to schedule and timely overall. More

by C

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lisa Mullenberg , Mike Parsakellah

Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi C. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear Randy and his team took wonderful care of you and provided options suitable for your needs. We appreciate your business and look forward to working with you again in the future. Have a great weekend.

September 15, 2021

Dealership Rating

Employee Rating

Service was efficient, timely and courteous. Randy's communication during the service process was handled very well. communication during the service process was handled very well. More

by MK

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi MK. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear that Randy and his team met all of your expectations during your service experience. We appreciate your patronage and look forward to working with you again in the future for your next servicing needs. Have a great weekend.

September 11, 2021

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Employee Rating

The dealership is clean, well-organized and welcoming. The service people greet you by name and attend to your car’s needs immediately. I enjoy coming to Bloomington Acura. The service people greet you by name and attend to your car’s needs immediately. I enjoy coming to Bloomington Acura. More

by Jadaba

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Sep 30, 2021 -

Luther Bloomington Acura Subaru responded

Hi Jadaba. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Thrilled to hear you had a stellar service experience with Randy and enjoyed the lounge. We appreciate your continued business and look forward to working with you again in the future. Have a great day.

September 08, 2021

Dealership Rating

Employee Rating

Very polite service providers. Clean waiting room and restrooms. Quality refreshments. Down side: female sales floor employee making sexist comments loudly about men was unfortunate. restrooms. Quality refreshments. Down side: female sales floor employee making sexist comments loudly about men was unfortunate. More

by rloremland

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Sep 30, 2021 -

Luther Bloomington Acura Subaru responded

Hi rloremland. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear you had a fantastic service experience with Randy! Very sorry to hear about what you encountered in the lounge. We believe in equality here at Luther Bloomington Acura Subaru and this does not align with our values. Please reach out to me directly at lisa.mullenberg@lutherauto.com to further discuss.

September 05, 2021

Dealership Rating

Employee Rating

Nice people knows what their talking about overall the best hands down the advisors I work with are great honest people wouldn’t ask for anyone different best hands down the advisors I work with are great honest people wouldn’t ask for anyone different More

by BIANCAGOMEZ160

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Anthony Johnson

Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi BIANCAGOMEZ160. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very thrilled to hear you have a wonderful relationship with our service department and we are meeting your expectations of service for your Acura! We appreciate your continued business and look forward to working with you again soon. Have a great day.

September 04, 2021

Dealership Rating

Employee Rating

Knowledgeable staff but needed to bring my car in twice because they wouldn’t look under the hood until the warning/diagnostic msg appeared. It would have been a huge time saver for me if they would have l because they wouldn’t look under the hood until the warning/diagnostic msg appeared. It would have been a huge time saver for me if they would have listened to my input about the transmission’s hard shifting. I’ve been a customer since 2015 so I would think the trust level would have been higher re: my driving experience. More

by harvest0425

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Nathan Black , Mood Elmaussawel

Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi harvest0425. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Sorry to hear you did not have a very good experience the past two visits into service. If your issues are still unresolved with your vehicle, feel free to reach out to me directly at: lisa.mullenberg@lutherauto.com to further discuss your concerns.

September 03, 2021

Dealership Rating

Employee Rating

We were traveling through Minnesota to visit friends when our MDX started “acting” up….Randy in the service helped us out right away and we had excellent service! when our MDX started “acting” up….Randy in the service helped us out right away and we had excellent service! More

by Gbburn33

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi Gbburn33. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. So thrilled that Randy ensured every step of your service experience for your MDX was completed to your satisfaction in a timely manner. We appreciate your business and look forward to hopefully working with you again in the future. Have a wonderful day.

August 30, 2021

Dealership Rating

Employee Rating

Was told part needed for repair would be set aside,but wasn't their when car was brought in for repair.....dissapointed cause I was told part needed would be held in parts for my car. The xtra time needed wasn't their when car was brought in for repair.....dissapointed cause I was told part needed would be held in parts for my car. The xtra time needed for this forced me to cancel/postpone previous appt. Now I have to wait & reschedule a new appt when part comes in More

by Delta1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi Delta1. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very sorry to hear that your recent service experience was poor. If the issue is not resolved, please reach out to me directly at: lisa.mullenberg@lutherauto.com to further discuss.

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