Randy Larsen
Randy Larsen at Luther Bloomington Acura Subaru
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Randy Larsen | Page 15

Service Advisor

Luther Bloomington Acura Subaru

7801 Lyndale Ave S
Minneapolis, MN 55420

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4.9
170 Reviews
4.9

170 Reviews

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170 Reviews of Randy Larsen

September 16, 2021

Dealership Rating
Employee Rating

Staff was great at communicating and did not feel pushy about services. My service was easy to schedule and timely overall. More

by C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lisa Mullenberg , Mike Parsakellah

Oct 01, 2021

Luther Bloomington Acura Subaru responded

Hi C. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear Randy and his team took wonderful care of you and provided options suitable for your needs. We appreciate your business and look forward to working with you again in the future. Have a great weekend.

September 15, 2021

Dealership Rating
Employee Rating

Service was efficient, timely and courteous. Randy's communication during the service process was handled very well. More

by MK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 01, 2021

Luther Bloomington Acura Subaru responded

Hi MK. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear that Randy and his team met all of your expectations during your service experience. We appreciate your patronage and look forward to working with you again in the future for your next servicing needs. Have a great weekend.

September 10, 2021

Dealership Rating
Employee Rating

The dealership is clean, well-organized and welcoming. The service people greet you by name and attend to your car’s needs immediately. I enjoy coming to Bloomington Acura. More

by Jadaba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 30, 2021

Luther Bloomington Acura Subaru responded

Hi Jadaba. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Thrilled to hear you had a stellar service experience with Randy and enjoyed the lounge. We appreciate your continued business and look forward to working with you again in the future. Have a great day.

September 08, 2021

Dealership Rating
Employee Rating

Very polite service providers. Clean waiting room and restrooms. Quality refreshments. Down side: female sales floor employee making sexist comments loudly about men was unfortunate. More

by rloremland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 30, 2021

Luther Bloomington Acura Subaru responded

Hi rloremland. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear you had a fantastic service experience with Randy! Very sorry to hear about what you encountered in the lounge. We believe in equality here at Luther Bloomington Acura Subaru and this does not align with our values. Please reach out to me directly at lisa.mullenberg@lutherauto.com to further discuss.

September 05, 2021

Dealership Rating
Employee Rating

Nice people knows what their talking about overall the best hands down the advisors I work with are great honest people wouldn’t ask for anyone different More

by BIANCAGOMEZ160
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Anthony Johnson

Sep 07, 2021

Luther Bloomington Acura Subaru responded

Hi BIANCAGOMEZ160. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very thrilled to hear you have a wonderful relationship with our service department and we are meeting your expectations of service for your Acura! We appreciate your continued business and look forward to working with you again soon. Have a great day.

September 04, 2021

Dealership Rating
Employee Rating

Knowledgeable staff but needed to bring my car in twice because they wouldn’t look under the hood until the warning/diagnostic msg appeared. It would have been a huge time saver for me if they would have l More

by harvest0425
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Nathan Black , Mood Elmaussawel

Sep 07, 2021

Luther Bloomington Acura Subaru responded

Hi harvest0425. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Sorry to hear you did not have a very good experience the past two visits into service. If your issues are still unresolved with your vehicle, feel free to reach out to me directly at: lisa.mullenberg@lutherauto.com to further discuss your concerns.

September 02, 2021

Dealership Rating
Employee Rating

We were traveling through Minnesota to visit friends when our MDX started “acting” up….Randy in the service helped us out right away and we had excellent service! More

by Gbburn33
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Sep 07, 2021

Luther Bloomington Acura Subaru responded

Hi Gbburn33. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. So thrilled that Randy ensured every step of your service experience for your MDX was completed to your satisfaction in a timely manner. We appreciate your business and look forward to hopefully working with you again in the future. Have a wonderful day.

August 30, 2021

Dealership Rating
Employee Rating

Was told part needed for repair would be set aside,but wasn't their when car was brought in for repair.....dissapointed cause I was told part needed would be held in parts for my car. The xtra time needed More

by Delta1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 07, 2021

Luther Bloomington Acura Subaru responded

Hi Delta1. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very sorry to hear that your recent service experience was poor. If the issue is not resolved, please reach out to me directly at: lisa.mullenberg@lutherauto.com to further discuss.

August 25, 2021

Dealership Rating
Employee Rating

Love this dealership! The service department is professional & courteous, and never tries to upsell services that are not needed. I keep my cars for an exceptionally long time, and they help me se More

by MBF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 03, 2021

Luther Bloomington Acura Subaru responded

Hi MBF. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very happy to hear that your overall service experiences with us have been wonderful! We appreciate your loyalty and look forward to working with you again soon. Have a magnificent Labor Day Weekend.

August 24, 2021

Dealership Rating
Employee Rating

My reservation via the web site did not show up on their computer, but they did not miss a beat in providing me service. Well done. More

by Rjohnson25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 25, 2021

Luther Bloomington Acura Subaru responded

Hi Rjohnson25. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very sorry to hear there was a system error with your appointment, I will be sure to pass this along to our IT department to further investigate. However, I am pleased to hear Randy provided an exceptional experience while you were in. We appreciate your business and look forward to seeing you again soon. Have a wonderful day.

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