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Randy Larsen
Randy Larsen | Page 16
Service Advisor
Luther Bloomington Acura Subaru
7801 Lyndale Ave S
Minneapolis, MN 55420
172 Reviews
172 Reviews of Randy Larsen
August 26, 2021
Love this dealership! The service department is professional & courteous, and never tries to upsell services that are not needed. I keep my cars for an exceptionally long time, and they help me se professional & courteous, and never tries to upsell services that are not needed. I keep my cars for an exceptionally long time, and they help me set an affordable plan and timeline to keep it running which helps to avoid big expensive breakdowns. More
by MBF
Verified CustomerAugust 13, 2021
Good communication. Service Tech called me with update on end of first day.. Free rental car while mine getting serviced. Felt confident my car was now operating at its best. end of first day.. Free rental car while mine getting serviced. Felt confident my car was now operating at its best. More
by jan.penney
August 01, 2021
On time, transparent, friendly, professional . Was treated as a valued customer, and as a woman, that is not always the case in the automotive industry. treated as a valued customer, and as a woman, that is not always the case in the automotive industry. More
by GARRISONS5
Other Employees Tagged: Randy Larsen, Jeb
July 28, 2021
The Bloomington Acura service department is fantastic. I will be shopping for a new car with in the next year. My new car will be an Acura because of the great service dept at Bloomington Acura. will be shopping for a new car with in the next year. My new car will be an Acura because of the great service dept at Bloomington Acura. More
by peggysl
Other Employees Tagged: Randy
July 17, 2021
My car's alternator stopped working. I lost all power. I got an appointment for 4 - 5 days later but brought the car in right away. Randy Larsen my scheduler for over 20 years got me worked in the following got an appointment for 4 - 5 days later but brought the car in right away. Randy Larsen my scheduler for over 20 years got me worked in the following day, and I was back on the Road in a day. More
by Cookee
Other Employees Tagged: Alex Anderson , Randy Larsen
July 15, 2021
We took our Acura in for routine maint check. Spent $2800 to have it "fixed." Shortly after getting it home, it started making a weird noise again, took it back in for $500 more in repairs. A week 1/2 later to have it "fixed." Shortly after getting it home, it started making a weird noise again, took it back in for $500 more in repairs. A week 1/2 later, same thing... another weird noise & the car completely shutdown & would not start back up. I called them to have it brought back in, but when I asked them if they could at least tow it to their shop for us; they refused & said they didn't have a tow service, but could recommend someone to use. Super frustrating. I spent $3300 at their shop in less than a month and all I asked for was for them to comp the tow so we could have even more work done & pay more money & they weren't willing to do it. I will not be back. The service people were nice & friendly, but really disappointed in the lack of concern and empathy for the situation. More
by nvang
Other Employees Tagged: Randy Larsen
June 29, 2021
My appointment was on time, they kept me informed of my car's needs and let me make the decisions ahead of time to ensure car was fixed. Friendly people. Called when finished and sent bill to me before ca car's needs and let me make the decisions ahead of time to ensure car was fixed. Friendly people. Called when finished and sent bill to me before car was picked up. All was good. More
by snhodson
Other Employees Tagged: Randy Larsen
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