Randy Larsen | Page 16

Friendly and prompt service-always to good to deal with. The service advisor Randy is very good to deal with very knowledgeable, professional and friendly. The service advisor Randy is very good to deal with very knowledgeable, professional and friendly. More

by KACOMASON Verified Customer Verified Customer

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Looks like you moved/lost alot of staff on service and it shows. This time was a pain in the butt to get a problem solved. shows. This time was a pain in the butt to get a problem solved. More

by DRELM Verified Customer Verified Customer

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Good communication. Service Tech called me with update on end of first day.. Free rental car while mine getting serviced. Felt confident my car was now operating at its best. end of first day.. Free rental car while mine getting serviced. Felt confident my car was now operating at its best. More

by jan.penney Verified Customer Verified Customer

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On time, transparent, friendly, professional . Was treated as a valued customer, and as a woman, that is not always the case in the automotive industry. treated as a valued customer, and as a woman, that is not always the case in the automotive industry. More

by GARRISONS5 Verified Customer Verified Customer

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The Bloomington Acura service department is fantastic. I will be shopping for a new car with in the next year. My new car will be an Acura because of the great service dept at Bloomington Acura. will be shopping for a new car with in the next year. My new car will be an Acura because of the great service dept at Bloomington Acura. More

by peggysl Verified Customer Verified Customer

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My car's alternator stopped working. I lost all power. I got an appointment for 4 - 5 days later but brought the car in right away. Randy Larsen my scheduler for over 20 years got me worked in the following got an appointment for 4 - 5 days later but brought the car in right away. Randy Larsen my scheduler for over 20 years got me worked in the following day, and I was back on the Road in a day. More

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We took our Acura in for routine maint check. Spent $2800 to have it "fixed." Shortly after getting it home, it started making a weird noise again, took it back in for $500 more in repairs. A week 1/2 later to have it "fixed." Shortly after getting it home, it started making a weird noise again, took it back in for $500 more in repairs. A week 1/2 later, same thing... another weird noise & the car completely shutdown & would not start back up. I called them to have it brought back in, but when I asked them if they could at least tow it to their shop for us; they refused & said they didn't have a tow service, but could recommend someone to use. Super frustrating. I spent $3300 at their shop in less than a month and all I asked for was for them to comp the tow so we could have even more work done & pay more money & they weren't willing to do it. I will not be back. The service people were nice & friendly, but really disappointed in the lack of concern and empathy for the situation. More

by nvang Verified Customer Verified Customer

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My appointment was on time, they kept me informed of my car's needs and let me make the decisions ahead of time to ensure car was fixed. Friendly people. Called when finished and sent bill to me before ca car's needs and let me make the decisions ahead of time to ensure car was fixed. Friendly people. Called when finished and sent bill to me before car was picked up. All was good. More

by snhodson Verified Customer Verified Customer

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Service was Great! My car was there at 7:00. They found the problem, and Randy called me to explain what the problem was, what had to be done, and the approximate cost. My car was fixed and washed by noon. the problem, and Randy called me to explain what the problem was, what had to be done, and the approximate cost. My car was fixed and washed by noon. Thanks, Randy! More

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Randy in the Service Dept was very helpful in explaining what was causing all the warning messages. Very considerate and patient. He's the best. what was causing all the warning messages. Very considerate and patient. He's the best. More

by BWETTERNACH Verified Customer Verified Customer

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