Randy Lewis | Page 4

Honda of the Avenues responded

Thank you for your continued loyalty — it truly means a lot that you trust us with all of your Honda vehicles. I’m glad to hear the service itself was great, but I’m sorry for the inconvenience caused by the parts delay and the need for a rental. I also understand your frustration regarding the fuel cost and the lower MPG compared to your Civic. We appreciate you sharing this feedback, as it helps us improve the experience for our guests. Thank you again for choosing us, and we look forward to serving you with smoother visits in the future.

Honda of the Avenues responded

Thank you for stopping in while visiting Florida! We’re glad we could get your oil change done quickly and make the experience a great one. We appreciate your kind words and hope to see you again the next time you’re in Jacksonville!

Honda of the Avenues responded

Thank you for taking the time to share your feedback. We truly appreciate your loyalty and are sorry to hear that you felt the pricing wasn’t as competitive as expected. Our goal is always to provide transparent, fair pricing along with the high-quality service our customers deserve. While we don’t always have specific “loyalty discounts,” we do offer various service specials and maintenance promotions throughout the year, and we’re always happy to review available options to help our customers save whenever possible. If you’re open to it, we would really appreciate the opportunity to look into your visit and see what we can do to help. Please feel free to reach out to me directly at your convenience. Thank you again for your feedback, and we hope to have the chance to better serve you next time. Crista Service Director

Honda of the Avenues responded

Hi Lauren, Thank you for taking the time to share your feedback. We’re truly sorry to hear that you left feeling unsure about the honesty of the recommendations and the cost of repairs — that’s never the experience we want our customers to have. At Honda of the Avenues, we back every repair with a 12-month/12,000-mile warranty, something most aftermarket shops do not offer. We provide detailed inspections by Honda certified technicians and transparent recommendations so customers can make the best decision for their vehicle’s safety and long-term performance. We would really appreciate the opportunity to review your visit and go over the findings with you in detail. Please reach out to me or my service manager Amber directly ], and we would be happy to walk through everything and make sure you feel fully confident in the information you received. Thank you again for your feedback, and we hope to earn back your trust. — Crista Service Director Honda of the Avenues

Honda of the Avenues responded

Thank you for your feedback! We’re glad Randy provided thorough, attentive service and respected your requests. We appreciate you choosing Honda of the Avenues!

Honda of the Avenues responded

Thanks for choosing a 2026 CR-V and for the kind words about our team! We appreciate your feedback on CarPlay and SiriusXM—those features are set by the manufacturer, but we’ll share your comments. Let us know if we can help with any options or troubleshooting.

Honda of the Avenues responded

Thank you! We’re glad our team was able to complete your recall service quickly and within the day. We appreciate your feedback!

Honda of the Avenues responded

Thank you for your kind words! We’re so glad our team made you feel welcome and appreciated. We’ll be sure to share your feedback with our service manager!

Honda of the Avenues responded

Thanks for stopping by! We’re happy we could help get your tires adjusted quickly and safely.

Honda of the Avenues responded

Thank you for your kind words! We’re so glad you’re enjoying our Concierge service and finding it convenient. We appreciate your support and look forward to continuing to provide you with great service and specials!