Randy Lewis | Page 3

Honda of the Avenues responded

Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations regarding communication, costs, and rental coverage. This is not the level of service we aim to provide. Your concerns are being shared with our management team so we can review what occurred and address it appropriately. We appreciate you bringing this to our attention and the opportunity to improve.

Honda of the Avenues responded

Thank you for the great review! We’re so glad the communication was clear and that we could get your maintenance completed the same day. We truly appreciate your support and look forward to seeing you again!

Honda of the Avenues responded

Thank you for the kind review! We’re glad to hear everyone was friendly and welcoming from start to finish. We appreciate your support and hope to see you again soon.

Honda of the Avenues responded

Thank you for sharing your feedback. We’re genuinely sorry to hear you’ve felt this way over the past several years. While we understand frustrations can build over time, we’d truly welcome the opportunity to better understand the specific concerns you’ve experienced so we can review them properly. Without more detail, it’s difficult to address what may have happened, but we never want any customer to feel unheard. Please feel free to contact our management team directly so we can discuss your experience and see if there’s anything we can do to help. Crista Poynor - Service Director Amber Winters - Service Manager

Honda of the Avenues responded

Thank you for your feedback. We’re glad to hear Randy Lewis provided a pleasant experience and took the time to listen to your concerns and ensure your requests were handled. We appreciate your business and are happy everything was completed as expected with no issues.

Honda of the Avenues responded

Thank you for bringing this to our attention. I sincerely apologize for the extended wait time during your express service visit and for the lack of communication regarding your vehicle being completed. That’s not the experience we want our customers to have, especially when you have an appointment scheduled. I also understand your concern regarding the $10 discount. Based on your review, it appears there may have been a discrepancy, and I would like the opportunity to personally review your transaction and make this right. Unfortunately, I’m unable to locate your visit using a username alone. Please give us a call at your convenience and ask for me or my service manager directly so we can look into this further and address both the billing concern and your overall experience. Your feedback is important, and we will also be addressing the communication breakdown with our team to ensure this doesn’t happen again. We appreciate you bringing this to our attention and hope to have the opportunity to regain your confidence. Crista Poynor Service Director Amber Winters Service Manager.

Honda of the Avenues responded

Thank you for your feedback. We’re glad to hear Randy provided excellent service and timely communication. We appreciate your support and look forward to assisting you again.

Honda of the Avenues responded

Thank you for your feedback. We’re glad our team was able to address your vehicle concerns, and that Layla provided a knowledgeable and helpful experience when showing new vehicles.

Honda of the Avenues responded

Thank you for your feedback. We’re glad Randy provided detailed information and helpful insight into caring for your Accord.

Honda of the Avenues responded

Thank you for your kind words. We’re glad to hear you consistently have a great experience with our team. We appreciate your trust and look forward to continuing to take care of you and your vehicle.