Randy Wilson
Randy Wilson at Honda of Kenosha
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Randy Wilson | Page 10

Sales & Leasing Consultant

Honda of Kenosha

12180 77th Street
Bristol, WI 53104

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5.0
99 Reviews

http://www.facebook.com/hondakenosha http://www.hondaofkneosha.com

5.0

99 Reviews

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99 Reviews of Randy Wilson

July 20, 2018

Dealership Rating
Employee Rating

Melissa Koerber customer service. Melissa Koerber gave me outstanding customer service. Roy Lacey and Randy Wilson never returned my attempts to contact them. Service Manager Richard More

by LARRY123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Melissa Wilson , Roy Lacey

November 20, 2016

Dealership Rating
Employee Rating

Worst Dealership EVER!!!!! Definitely the worst Dealership I have ever bought a car from.  The day I bought my 2016 Honda Accord in April 2016, the dealer Randy Wilson was a nic More

by leon1071a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Magda Vogel, Joe Valente

Nov 22, 2016

Honda of Kenosha responded

Thank you for your feedback. I am sorry to hear that you were not satisfied with our service department. Please email (mkoerber@hondaofkenosha.com) or call me directly at 262-891-6387 so we can discuss your experience. Thank you! Melissa Koerber - BDC Director.

June 07, 2016

Dealership Rating

Very Poor Deal I recently got a traded in vehicle on some way asked to go for and I got a very poor details while selling and buying a new vehicle. On the new vehicl More

by SM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Cory Wilson

Jun 08, 2016

Honda of Kenosha responded

My name is Melissa and I am the Client Care Manager here at Honda of Kenosha. Please contact me directly at 262-891-6387 so we can discuss your experience. Also, if you are calling for Service Appointments please call 262-891-6449. Thank you and I look forward to speaking with you.

Jun 08, 2016

SM responded

Thanks for helping me with the new Honda Accord 2016 Sports Car. However, while checking with other dealers selling the same car, I can see that they are selling the same car with a discount of $4519 where I got just $3050. Moreover, in the purchase receipt I still can see that I'd to pay for "S-Theft Protection" and "Auto Butler" charges which are respectively $199 and $399. Per our discussion, I think it was discussed to transfer the Additional car benefits which were available with my old car should have been discussed to transfer to the new car but again I'd to pay for this. Along with this, I checked the trade in value of my car in the Honda Of Kenosha website and it says that I can get max $18200. If you check the consider of my trade off car it was actually in a great condition with no accident, or damage history and ofource was driven for just 7000 miles. (please check the attached screen shot). In this deal, I paid an extra amount of $3000. (Extra charge on my new vehicle + paid less in my trade in amount). I would really appreciate if you could help me adjust the amount someway in the EMI so that I can continue to upgrade/buy future all dealings with Honda Of Kenosha. I am not a super rich person. I need to deal life with my limited salary and income and my family. The car in USA is actually NOT a luxury but a daily need as it helps me commute to my work and to run my daily need as you know. At the same time, over a period I will again have another requirement to buy one more car for my wife and also once my new car mileage increases a lot I will have to again think to re-purchase and people always prefer to deal with the same dealer if he likes to. So it does never mean that I will never visit but if I am charged Over priced then definitely it will be hard to decide to visit for me to Kenosha Shop again not I would be happy to refer anyone else anymore. I would be extremely pleased if you could help me sort this matter out by adjusting the extra amount charged to me as a one time goodwill bonus to me!! Regards

Jun 08, 2016

SM responded

Hello Melissa, Since the deal did not work to me can we go to Consumer Court to deal with the matter? I traded in my old car and on that too we lost a good amount of money. Instead it will be helpful to get back my old car instead as this new car does not give me anyting exciting and somehow I was forced to upgrade to the new deal. What is the return policy of the car if I do not like the deal? Regards Sourav

Jun 08, 2016

Honda of Kenosha responded

Sourav- I would like to speak to you directly to fully understand this situation. Can you please call me at 262-891-6387. Thank you! Melissa K. Client Care Manager

Jun 11, 2016

SM responded

Very Poor and Horrible Experience. SAYING "PERMANENT NO" to " HONDA OF KENOSHA"!! I recently got a traded in vehicle on some way forced to go for and I got a very poor details while selling and buying a new vehicle. On the new vehicle I almost paid $3500 more compared to other dealers near by(got quotes via edmunds). I will not prefer any more honda car or if I do I will prefer not to shop at Honda Of Kenosha! Not even for Oil change or tier rotation of for any other purposes. No one attends the call if you dial them, thats another challenge. Tried reaching out the floor manager Roy Lacey to find an amicable solution as I do not run any business to earn hefty profits, but he does not attend any call / left voice mails, but he does not attend. After a hard try when I mailed and put up a comment that I will try for a Customer Forum complaint, then he suggested me to go with further movement. I also brought such thing to the notice of "Honda America" filing a compliant and got it registered. Not sure what they will do but I will definitely take it as a point of concern. Guys in shop are not helpful at all. To my understanding they have a rythm that they are a better speaker than others but they know much better calculation than us, prbably which is not true. Overall experience is very poor. Thoughts to others: When you want to purchase then only visit shop/hang around for a car or else you may get a pressure of buying a car and find difficulty to say NO to them. And finally if you are given a quote be careful and first check in "edmunds" and tell them the quote. Do not go for buying and instead say NO and immediately come out!! Moreover behavior of Mr Roy Lacey was not at all amicable. May be that's the typical "Business Model" runs in the floor!

December 14, 2015

Dealership Rating

great service ,very efficent advisers Retired from automotive service business .I've worked as a master tech ,shop foreman, service mgr. and automotive instructor. Very impressed with yo More

by frisby1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

November 16, 2015

Dealership Rating

Great product and professional Sales Representative! I am a repeat customer which "says it all" about my sales experience. I have found that Honda is a superior product Also, my salesman knows all ther More

by watchman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

September 14, 2015

Dealership Rating

Timely fashion Service was complete ahead of schedule and waiting area is always clean and accommodating. It is so important, while waiting, that my vehicle is done More

by GremlinX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

August 19, 2015

Dealership Rating

Exceptional sales advisor This was the first car purchase experience (out of many) that I enjoyed from beginning to end. I came in for service, not to buy a car. However, I am More

by SLE6
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Magda Vogel

July 25, 2015

Dealership Rating

AUTO BUTLER MAKES IT SHINE BROUGHT THE 2015 MINI VAN IN FOR ITS FIRST AUTO-BUTLER SERVICE AND I AM VERY HAPPY WITH THE RESULTS. IT LOOKS LIKE IT JUST CAME OFF THE SHOW ROOM FLOO More

by suzanne59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Matt Benak, Magda Vogel, Cory Wilson

March 27, 2013

Dealership Rating

There are so many things that could be said about Honda of Kenosha, but a few would be knowledge, customer service, honest, would always recommend! More

by Dreamgirl4015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Keri Hermann

May 23, 2013

Honda of Kenosha responded

Thank you! Thank you!

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