Raquel Perez | Page 4

Everytime I visit Arrowhead Honda the customer service I receive from Raquel and her team is Exellent! She goes above and beyond to ensure all my questions are answered and that I leave satisfied everytime! receive from Raquel and her team is Exellent! She goes above and beyond to ensure all my questions are answered and that I leave satisfied everytime! I highly recommend visiting Arrowhead Honda for a new vehicle or getting your current Honda Serviced! Thanks Raquel and Team! More

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I’m relieved to have found a new home for my car. Peace of mind is priceless! Grant my service Advisor gives me peace of mind!!! He’s honest and caring. They are worth the drive. Peace of mind is priceless! Grant my service Advisor gives me peace of mind!!! He’s honest and caring. They are worth the drive. More

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Steve Bullock is an outstanding CSA and even with the recent miscommunication he went far and beyond to make sure I was taken care of. I will continue to come to him for maintenance. recent miscommunication he went far and beyond to make sure I was taken care of. I will continue to come to him for maintenance. More

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My experience with Arrowhead is always great. Dan Thomas is the best, very honest, helpful and respectful. 5 star rating! Dan Thomas is the best, very honest, helpful and respectful. 5 star rating! More

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Jimmi Bettino is so great to work with! I can definitely give him 5 stars!!! give him 5 stars!!! More

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He straight up xx he likes to play the blame game and then when you call him out on stuff he said he has nothing to do with it he gives a number which he didn’t need to run any credit when we were pre ap then when you call him out on stuff he said he has nothing to do with it he gives a number which he didn’t need to run any credit when we were pre approved through bank. He lied and said he needed our info to find that contract and instead ran our credit to see which other bank can pick up our financing which drop our credit down alot. Don’t trust him his attitude is very cocky ! More

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They have always treated me great. I have been a customer for twenty years. I will continue to use Arrowhead in the future years ahead customer for twenty years. I will continue to use Arrowhead in the future years ahead More

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I flew in from illinois to buy a car we found online at this dealership, also the dealership was recommended to us ... The salesman abandoned us during the transactioni. The sales manager was rude and tol this dealership, also the dealership was recommended to us ... The salesman abandoned us during the transactioni. The sales manager was rude and told us we can go somewhere else to buy a car. They must not have liked we had our own financing because they sure did not want to do anything for us and there finance guy was very unprofessional. He talked so fast and didn't even get our paper work done right . Seriously 500$ for doc fees and they can't get it right ... Oh and watch out for the hidden fees they want to skip over .. He didn't even give us paper work of what we signed . Had to go back and demand to get the paperwork right and copies . I also had to bring a document in for them to sign for our lender and since he was gone for the next 2 days which I had no idea .. they were going to wait till he got back and I had to argue that it had to be done to close the loan . Noone even bothered to show us the features of the car , we picked it up the following day in hopes someone would walk thru the features , but no Went back the next day and talked with the customer service manager she is very nice and very helpful... But none of our experience was her fault ... We spent 30k here and felt like we did not matter at all More

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It turns out that the Odyssey we bought does not have an automatic trunk level adjustment. So the manual trunk lid hangs too low and I keep banging my head on it and the service department tells me there is automatic trunk level adjustment. So the manual trunk lid hangs too low and I keep banging my head on it and the service department tells me there is nothing that can be done about it. In checking the Carfax I come to find out that with only 2,000 miles on this vehicle the trunk (hatch) supports were replaced - probably the owner, like me was hoping that the trunk would open higher if they were replaced. Unfortunately when we bought the van we had the same issues and I have a hunch the previous owner got sick of banging their head on the trunk every time they got groceries and went on a trip and traded it in. This is a quality control issue for your Odysseys without automatic trunks that can be adjusted. Now I am faced with the decision of whether to keep the vehicle, putting up with this poor design and risk brain damage from hitting my head on the trunk (hatch), or trading it in for an Odyssey with an automatic hatch adjustment and get gouged for more of my hard-earned money. Bahn, our sales person is not to blame for this design flaw nor are any of the service people we have encountered. They are good people and treated me fairly to the best of their ability. It's sad because it is a design flaw that you are making your customers pay for. Our last Odyssey 2006, was still running well and we would still be driving it if it had not been in an accident in December 2020. I never once hit my head on the hatch. We had very few major repairs in 14 years and the engine still purred along. I would still recommend this dealership. I would just tell people not to get an Odyssey with a manual hatch. Is there anything within your power to help me out? Thank you kindly, Mark Walth (used to be a happy Honda owner) More

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We are very happy with the purchase of this 2021 Honda Passport. The sale, the financing, the prep of the vehicle all went through without a hitch and satisfactorily. The add on items have been installe Passport. The sale, the financing, the prep of the vehicle all went through without a hitch and satisfactorily. The add on items have been installed quickly and professionally. More

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