Raquel Perez | Page 3

I love this dealership. Steve in service and the rest of the team are nothing but helpful and professional. I highly recommend this business. Steve in service and the rest of the team are nothing but helpful and professional. I highly recommend this business. More

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On 9/22/23 I took my car in for an oil change and tire rotation. I met with Steve Bullock and he went over all the recommendations made by the technician before the service and again afterwards in great rotation. I met with Steve Bullock and he went over all the recommendations made by the technician before the service and again afterwards in great detail. I was in and out in record time and this even included the complimentary car wash. I can't say enough good things about Steve and had an excellent service experience. He then reached out to me via e-mail to see if I had any concerns which impressed me making me feel he really cared about Honda's service. I also received an e-mail from Raquel Perez a couple days later again asking if I had any concerns with my service and to contact her if so. Again I would like to say thank you for the excellent service and will continue to all my business with Arrowhead Honda. More

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Raquel is amazing, informative and has great customer service. She works with my schedule when I need to make an appointment and gets me in right away! service. She works with my schedule when I need to make an appointment and gets me in right away! More

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Great Customer Service, very thorough explanation of work performed and provides options when options are available performed and provides options when options are available More

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I want to say a special thanks to Randy for helping me out today with my car key issue. My car steering wheel got locked and my car was parked at Circle K. I didn’t know what was wrong with my car and how out today with my car key issue. My car steering wheel got locked and my car was parked at Circle K. I didn’t know what was wrong with my car and how I would fix the issue. I went to Honda dealership. Randy was so kind and so helpful and went over all the possible options to get my key issue solved. He did not make me feel rushed, neither tried to sale expensive parts. He gave me reasonable options to start with. I was able to start my car and made home safely. I called him twice to ask few questions about ordering a new key for future and he went above and beyond to answer all of my questions. Thank you Randy for making my worst day into a great day. Appreciate your help a lot. :) More

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At 118 degrees the crv I’m driving alarmed low tire pressure on my way home. I went to a discount Tire at first and was told they dont pump air when it’s way too hot in the valley. I decided to drive t pressure on my way home. I went to a discount Tire at first and was told they dont pump air when it’s way too hot in the valley. I decided to drive to Arrowhead Honda but was closed at the time I arrived. A guy named Chris (Flaro) was the only one there and I asked him for help, and he went out of his way to help me out with the tires and even calibrate the alarm. Thank you for going above and beyond, Chris! May God bless you always! More

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I wanted you to know how much I appreciate Steve Bullock. He has helped me on many times over the years. Every time I call or go into the service department he has taken care of my problems. He i Bullock. He has helped me on many times over the years. Every time I call or go into the service department he has taken care of my problems. He is courteous and helpful. We have owned Hondas for over twenty years. Currently we have a Pilot and an Accord. More

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I have been using Arrowhead Honda for approximately 20 years and they have always served me well. years and they have always served me well. More

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The customer service is top of the line. The honesty and advise on when and what service my car needs is sincerely appreciated. Never pushy just the facts. The honesty and advise on when and what service my car needs is sincerely appreciated. Never pushy just the facts. More

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Jermane is by far THE BEST salesperson that I've come across in my life. He understood what we wanted because he actually listened and wanted to help, unlike those pushy salespeople who don't listen or c across in my life. He understood what we wanted because he actually listened and wanted to help, unlike those pushy salespeople who don't listen or care about you. He provided 5-star customer service and treated us with respect. He should be awarded the best employee of the year, if not yet. I would totally recommend to specifically ask for Jermane if you are going to purchase a vehicle at this dealership unless you like pushy salespeople with outdated sales skills back from the 90s. The negative reviews must be from haters or Karens. If you just do research and ask about everything before you buy, there is no such thing as "hidden fees". They answer every question you have. Overall, as a first-time buyer, I had the best experience of car shopping at Arrowhead Honda. Everyone was friendly and helpful. The process was quick and easy. I came knowing what I wanted and a few hours later I took my dream car home, Black Honda Accord 2023 EX. More

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