Rashed Khan | Page 7

For the first time in my years of using Lou Sobh I didn't have the best customer service experience. I never got an update on my vehicle, an oil change and tire rotation and balance had me there for three ho have the best customer service experience. I never got an update on my vehicle, an oil change and tire rotation and balance had me there for three hours. I finally texted Rashed for an update and was told the car was ready. I don't know if he forgot that I was waiting or what. I had seen that my car was off of the rack quite a while before I reached out to him. More

by Lkbship Verified Customer Verified Customer

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Very nice and attentive at Lou Sobh Honda! They always make me feel welcomed. Very clean and great communication. They always make me feel welcomed. Very clean and great communication. More

by Madison Verified Customer Verified Customer

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Rashed was very friendly, understanding of the customer needs and was very transparent explaining the details about the service needs and was very transparent explaining the details about the service More

by JOEWELLINGTON01 Verified Customer Verified Customer

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The process to make appointments and check in was very quick and easy. Thank you quick and easy. Thank you More

by jrmartin8695 Verified Customer Verified Customer

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The service representative was providing clear reasons for recommending services beyond the oil change and looked through the entire history of prior service at other dealerships to make sure the work was for recommending services beyond the oil change and looked through the entire history of prior service at other dealerships to make sure the work was not redundantly performed. More

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Truly exceptional service department… Always taken care of you are in great hands with their service department.. of you are in great hands with their service department.. More

by james d Verified Customer Verified Customer

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I always have excellent service. Every interaction either on the telephone or in person has been wonderful! I asked Rashad Khan ton of questions but everything is answered. I am very Every interaction either on the telephone or in person has been wonderful! I asked Rashad Khan ton of questions but everything is answered. I am very pleased. More

by tomashabte2000 Verified Customer Verified Customer

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Went for oil change and tire rotation. Got status link which never updated the status. Multi point inspection was not shared. Took more than 2.30 hours. Complimentary wash was not cleaning Got status link which never updated the status. Multi point inspection was not shared. Took more than 2.30 hours. Complimentary wash was not cleaning anything at all. Overall it seems that they rushed to move the vehicle out without doing everything as per the process. More

by Rajendra Verified Customer Verified Customer

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Great and good and recommended service and reliable and superb and excellent and very happy superb and excellent and very happy More

by Ravi Verified Customer Verified Customer

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I was there for a recall item. Work was completed in about 3 hours . Guess that is ok Work was completed in about 3 hours . Guess that is ok More

by DEBPRICH Verified Customer Verified Customer

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