Raul Bejarano | Page 3

We expect more. We have experienced nothing but mediocre service at your dealership. Our service provider is always just short of rude and he puts forth an attitude We have experienced nothing but mediocre service at your dealership. Our service provider is always just short of rude and he puts forth an attitude of not enjoying his position. During our most recent service, there were no loaner vehicles available and we had to wait until close to 5pm for a diagnostic in order to get a rental car. This caused a missed work for me, lose of income and a missed swim lesson form my daughter as well as leaving us with no car until Saturday morning. In addition, we have had excessive service needed in our vehicle over the last 11 months that we have owned it and upon contacting the dealership we were treated not so nicely and their first recommendation was to have us trade in so they can get us in a new vehicle (spend even more money with them, I think not). When I spend my hard earned money 30k + I expect to be treated with excellent service 100% of the time! More

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