Raul Bejarano | Page 2

It’s the Best bought or Leased five suv in the last ten years won’t shop anywhere else years won’t shop anywhere else More

by MARCYLV Verified Customer Verified Customer

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It is always a pleasure dealing with this dealership. They are professional, courteous and efficient. They are professional, courteous and efficient. More

by LLPDINO Verified Customer Verified Customer

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Clean friendly easy to work withAble to view vehicles Clean friendly easy to work with Able to view vehicles without pressure very happy with the Buick I purchased learning each day to master controls Clean friendly easy to work with Able to view vehicles without pressure very happy with the Buick I purchased learning each day to master controls More

by liston0211 Verified Customer Verified Customer

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Great customer service, friendly staff. Made us feel welcome. Great customer service, friendly staff. Made us feel welcome. Great customer service, friendly staff. Made us feel welcome welcome. Great customer service, friendly staff. Made us feel welcome. Great customer service, friendly staff. Made us feel welcome More

by ERNIELUPE Verified Customer Verified Customer

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Raul in Service rocks! He's knowledgeable, straightforward and professional. He obviously knows what his job is and does it very well. Thanks, Raul! I'll be returning for service here. straightforward and professional. He obviously knows what his job is and does it very well. Thanks, Raul! I'll be returning for service here. More

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Great experience no unexpected surprises Everyone was. Very helpful, spent lots of time and weren't in a hurry to explain how things worked, explaining the deal we got on the car and financin Everyone was. Very helpful, spent lots of time and weren't in a hurry to explain how things worked, explaining the deal we got on the car and financing. More

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Buying a car Working with Butch was as good as one could expect. He was very knowledgeable of the product and took the time to answer all our questions. At deliv Working with Butch was as good as one could expect. He was very knowledgeable of the product and took the time to answer all our questions. At delivery he again did a supper job. More

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Vehicle repair I brought vehicle in because when I take off it seems as the vehicle was falling apart. My advisor said that it was the muffler so I told him to repla I brought vehicle in because when I take off it seems as the vehicle was falling apart. My advisor said that it was the muffler so I told him to replace it not knowing that a muffler costs a thousand dollars. He called and said it was ready, so when I picked it up the weather strip on The left rear was off. He said that they didn’t do it, it wasn’t like that when I brought it in although he did put it back on That was fine. I still have the same problem. Are you guys going to take my money and hope that I will forget about it. My advisor was Raul. I don’t want Raul as my service advisor ever again!! More

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The Best You can copy your review and paste it on any of the review websites below: Overall experience was excellent. From greeting to drive away everyone did You can copy your review and paste it on any of the review websites below: Overall experience was excellent. From greeting to drive away everyone did an excellent job. Sales consultant, sales manager and business manager were outstanding. Great place to purchase a vehicle. More

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Extremely poor customer service for tire replacement I have purchased 4 vehicles from Henry Brown and so have had service performed there many times. I was extremely disappointed in the service that I r I have purchased 4 vehicles from Henry Brown and so have had service performed there many times. I was extremely disappointed in the service that I received during the last appointment. I had a crack in the sidewall of my tire on my 2017 Acadia and brought it in to see if it was covered. It was not, and I was told the tire had to be ordered so I later made an appointment. I arrived a few minutes prior to my scheduled appointment time of 10:00. I waited in the bay for over 30 minutes before my service person left his desk to come and talk with me. All of the cars before and after me in line were long gone. He had been sitting there the entire time so it wasn't like he was in the back or with another customer. After he came over, he told me that he wasn't sure that the tire that was ordered for the appointment was even there yet. (Why was that not checked before my appointment?) After they took my car away, it was another hour before he came to tell me that it was there. When I asked how long before it would be finished he looked 'put out', and couldn't give me a clear answer. When I asked if it was going to be over an hour, the response was 'Oh at least. We're really busy today.' So after already being at the dealership for 1-1/2 hours, I find out that it is going to be much longer. I ended up calling for a ride and having him call me when it was finished. When I came back later to pick up my car, it was parked outside. It had marker on the windshield directly in the driver's viewpoint. Since the car wash was not in operation, I had to go directly to the place I was given a carwash certificate for to get it washed off so I could see to drive. The carwash did not take it off so needless to say I was extremely frustrated. On top of this, I was driving on my spare when I came in since my tire had been flat. They put the spare back into the back of my car, but did not replace the jack or any of the pieces surrounding the spare tire (Styrofoam) in the well. The flap was just up with the tire basically just thrown in there and everything else was left. What should've been a quick appointment to put on a new tire turned in to an entire day ordeal. Customer service was extremely poor and I will never bring my vehicle back there for something that could've easily been done at Discount Tire or somewhere similar in less than an hour. More

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