Ray Barnes

By far the WORST experience I’ve ever had. Single mom in desperate need of a car new to TX. Was told the car was available and was told to fill out the application online, once the application Single mom in desperate need of a car new to TX. Was told the car was available and was told to fill out the application online, once the application was approved I told the car was not available, that should have been checked before I did the application. Later on in the day I receive a call that the vehicle was available. Came to look at the vehicle like the vehicle purchase it first day air conditioning was works, week later it doesn’t, brakes are squeaking. Tut Edwards the finance manager was unprofessional as xxxx he wanted me to do my transaction in the waiting area. I don’t care if you’re buying a new car or an old car, if you spending $40, $400, $4000 or 40,000 you treat every one the same. I felt very disrespected because I was purchasing a used vehicle. I would never recommend this dealership to anyone. If they had 0 stars I would give it to them. I spoke with Jeff the manager and explained to him and explained to him that I wasn’t shown nothing about the vehicle I was provided a valet key. Jeff admitted that I was treated wrong and said he will give me a call back at 10 am. Jeff did call back and 10 am just to tell me that there is nothing that they can do for me. I asked for corporate number and was giving the run around for over two and hours received multiple wrong numbers. I spent my money here and get treated like crap. Once again I would never do business More

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Great service service is always exceptional. Will be back for my 5th car in a couple of years Will be back for my 5th car in a couple of years More

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I recently purchased a 2023 Ford Platinum from Five Star Ford. Ray Barns met us immediately and ask which pickup we were interested in. He had our current vehicle appraised. He wanted us to drive the veh Ford. Ray Barns met us immediately and ask which pickup we were interested in. He had our current vehicle appraised. He wanted us to drive the vehicle we had selected. Then he gave us the offer and trade amount. We made our decision and asked when we could pick up the new one. Surprisingly, he said as soon as the paper work was completed. The paper work took maybe 20 minutes and the vehicle was ready to drive away. That is something that has never happened to me.....getting the truck the same day I bought it. The best part of the transaction was dealing with Ray and the other people at the dealership. Everyone is friendly, courteous, and helpful. Ray Barns was exceptional and I will definitely recommend him to anyone. More

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