Had to have my car towed on Saturday, 4/9 because I had a flat & Conicelli does not give spare tires w/new cars. So I got to the service department at 8:50am and did not get out till 1:15pm. Totally unacceptable. Then I was told that I needed front & back wheel alignment. Conicelli Hyundai does not have the machine that does that so had to wait for Honda to get done with using theirs - another 1 1/2 & to top it off you have to watch the same channel on the TV which is home repairs - try watching that for 4 1/2 hours. No shuttle service on Saturdays - couldn't even go to the mall or get something to eat. After this experience I am so done with Conicelli Hyundai and Conicelli in general. A Nice Place to Do Business if you want to spend you whole day sitting there. I work so my Saturday was wasted - just give space tires & it would have saved me about 5 1/2 hours on my day off including travel time to get there & get home. Unhappy customer.
I am very sorry about the inconvenience. We try to accomodate our walk in customer as best as we can on Saturdays. I know you spoke with Pat, our Service manager. I hope that he was able to explain the situation. I apologize for the wait and any inconvenience that we may have caused. Thank you, Lori Hammond
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