Ray Moore | Page 14

Roush was well worth the trip from Frankfort Ky The sales staff were exceptional, facility was really nice, the inventory is huge, and the price we paid for our civic was icing on the on the cake. The sales staff were exceptional, facility was really nice, the inventory is huge, and the price we paid for our civic was icing on the on the cake. Thanks for everything, More

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My 2014 Accord It was a thoughtful experience. The salesperson was patient, helpful with providing alternatives, and informative. I wish all dealerships operated wit It was a thoughtful experience. The salesperson was patient, helpful with providing alternatives, and informative. I wish all dealerships operated with the class that Roush does. More

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You made my tragedy a little less painful! Salesmen were great and my service at Roush has always been excellent. I purchased another Certified Used Honda Accord 2013 LX with 12,000 miles Salesmen were great and my service at Roush has always been excellent. I purchased another Certified Used Honda Accord 2013 LX with 12,000 miles More

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Great Salesman, Dissapointing Finance team I purchased my vehicle from this dealer less than a week ago. This is an out of state dealer so I had to drive a bit to get there. Over the phone the I purchased my vehicle from this dealer less than a week ago. This is an out of state dealer so I had to drive a bit to get there. Over the phone the Ray was very helpful on the price and condition of the vehicle. Ray went above and beyond the call of duty to help me with this and one other vehicle we were interested in looking at. Even sending better pics and taking one car back to detail, so I wouldn't waste a drive. The sales team was great. The finance team on the other hand I was disappointed by. I had an issues with state taxes being added in to my loan. When I called on the subject Tim said he should be able to get it worked out and mail me the paperwork to sign. The very next day I received an email stating while he could make my request happen, his boss "J" told him that the paperwork could not be mailed. That I would have to drive back to the dealership 2 1/2 hrs away to fix the issue. This is unacceptable, when one person, a representative of an establishment says they can do something, then that should be it. Customers shouldn't receive anything other than what was told to them. More

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Outstanding Customer Service! My husband and I had been to several dealerships looking for a certified Honda CRV. This dealership was our favorite due to great customer service an My husband and I had been to several dealerships looking for a certified Honda CRV. This dealership was our favorite due to great customer service and salesmen. We returned to Roush after a horrible experience with another dealership (read Hinderer Honda review!) and bought a CRV. The salesman, Ray Moore worked with me through email for a few days and sent me new postings on CRVs as they came in. The first time we went into the dealership, Jim helped us. It was raining and he drove the CRVs he felt we would like into the garage so we could view them. This dealership answered all questions that we had and did not try to push us into buying before we were ready. I would definitely recommend this dealership and when we are ready to purchase again.....it will be from Roush! More

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Used car purchase Great experience buying a 2013 accord sport. Roush's customer service keeps bringing me back, first for service, and now for a purchase. Thanks Ray. Great experience buying a 2013 accord sport. Roush's customer service keeps bringing me back, first for service, and now for a purchase. Thanks Ray. More

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Excellent, easygoing sales in a low-pressure environment My experience was terrific. Everyone at the Roush Honda dealership was friendly and helpful. I worked with Ray Moore, who was so patient! I was loo My experience was terrific. Everyone at the Roush Honda dealership was friendly and helpful. I worked with Ray Moore, who was so patient! I was looking for an Accord with certain characteristics and even a certain color, and he looked and looked and found one for me! He never tried to talk me into another year, or model, or color. He wanted to find what I was after. The first time he found the "ideal car" I was suddenly called out of town for a family emergency. When I returned a few weeks later, Ray was glad to see me, asked how things were for my family, and was happy to start searching again, at my request. And he found the perfect car! I drove it home a few days ago, and I love it! I would definitely recommend Ray and the whole Roush dealership. They do their best to meet the customer's expectations. And they succeed! More

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Perfect buying experience Ray Moore at Roush Honda Used Car division answered my phone call; where I planned to ask a few questions about CR-V's. Ray was so knowledgeable, fri Ray Moore at Roush Honda Used Car division answered my phone call; where I planned to ask a few questions about CR-V's. Ray was so knowledgeable, friendly and helpful that I decided to go look at a couple CR-V's he had in stock. I drove home a 2013 CR-V that evening. From start to finish Ray made the process so relaxed and easy. As a matter of fact, it couldn't have been any easier. I wouldn't hesitate to refer friends and family to Ray at Roush. More

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Great experience-First Time Honda Purchase I had a wonderful experience purchasing a Certified, Used Honda Pilot from Roush Honda! Salesman, Ray Moore was very professional and knowledgeable. I had a wonderful experience purchasing a Certified, Used Honda Pilot from Roush Honda! Salesman, Ray Moore was very professional and knowledgeable. He took his time explaining all of my payment options and was not pushy. I highly recommend Ray Moore and Roush Honda! More

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Great experience! I worked with Ray Moore on my car purchase, and I couldn't be happier. Ray was very knowledgeable, and was very nice to deal with. I would recommend I worked with Ray Moore on my car purchase, and I couldn't be happier. Ray was very knowledgeable, and was very nice to deal with. I would recommend him. More

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