Ray Wood | Page 15

Rick did an excellent job of addressing all my concerns and explaining everything, also text me explaining everything and advising me of needed repairs and costs. Picked up my vehicle and was greeted by J and explaining everything, also text me explaining everything and advising me of needed repairs and costs. Picked up my vehicle and was greeted by Jim, he found my RO and went over all the findings and recommended services, I was able to pay with him which was convenient! They brought my vehicle to the service drive for pickup and it had been washed and looked great! Everything was clean inside, everyone I dealt with was extremely professional and courteous! Dealership appearance was very clean and all employees dressed in nice recognizable attire! I was very impressed with this dealership, I will use them again and would recommend it! More

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I’m so glad to have my car from Tustin dealer, they try to help me a lot and I really appreciate it. Finally, I got my car. to help me a lot and I really appreciate it. Finally, I got my car. More

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Good customer service but that doesn't make up for the long waits. Always waiting for any service. Waited 30+ to get an Uber scheduled for pick up. Waited 20+ minutes to get my car pulled up to the front long waits. Always waiting for any service. Waited 30+ to get an Uber scheduled for pick up. Waited 20+ minutes to get my car pulled up to the front after it was done. Waited 3 hours for a routine service. More

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Great customer service and helpful advice. I will definitely continue taking my Lexus here in the future. I will definitely continue taking my Lexus here in the future. More

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Pleasant and efficient and buying a vehicle went smoothly and quickly, gave us a good price on a trade in without any pressure and quickly, gave us a good price on a trade in without any pressure More

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My service on my ES 350 was completed quickly and efficiently. My service advisor Wyatt was very helpful in making sure I was taken care of. efficiently. My service advisor Wyatt was very helpful in making sure I was taken care of. More

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They told me I needed expensive work but I got a second opinion and they said I was being ripped off and didn't need the work opinion and they said I was being ripped off and didn't need the work More

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Service advisor Steve was knowledgeable and helpful with my Lexus. Made me feel like he really cared. my Lexus. Made me feel like he really cared. More

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Jonathan was professional and thorough during the sales process, explained everything clearly, and helped me get familiar with the vehicle. Excellent service. process, explained everything clearly, and helped me get familiar with the vehicle. Excellent service. More

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Great service. I needed a loaner so they can complete my service and it was all done quickly I needed a loaner so they can complete my service and it was all done quickly More

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