Ray Wood
Ray Wood at Tustin Lexus

Ray Wood | Page 16

General Manager

Tustin Lexus

45 Auto Center Dr
Tustin, CA 92782

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4.7
271 Reviews
4.7

271 Reviews

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271 Reviews of Ray Wood

August 14, 2025

Dealership Rating
Employee Rating

Dennis is a dedicated friendly, wonderful addition to your team. In fact, I was impressed with his service the first time around at another Lexus dealership and I drove to your location to continue that More

by rocioperez.ca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2025

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. We are always more than happy to assist you if anything else comes up. Take care!

August 08, 2025

Dealership Rating
Employee Rating

I appreciate the effort that is always made to make the experience the best it can be. More

by PSTOVER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Mattes

Aug 09, 2025

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 08, 2025

Dealership Rating
Employee Rating

Jack is the best, listened to our concerns and helped us find a fix for our vehicle. More

by Twsautos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack dayeh

Aug 10, 2025

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

August 05, 2025

Dealership Rating
Employee Rating

I feel that the dealership needs more friendly your contact when you walk in the door. It just seemed to me that especially with Jonathan. I wasn’t sure he was up-to-date on the car that I was looking More

by tcsmith10871
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 06, 2025

Tustin Lexus responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us did not meet your expectations in terms of knowledge and friendliness. We pride ourselves on providing exceptional service, and it’s disappointing to learn that we fell short in your case. Your comments have been shared with our team so we can better understand where improvements are needed and ensure a more welcoming and informed experience for all our customers moving forward. We’d appreciate the opportunity to make things right. If you’re open to it, please feel free to reach out to us directly at ehwang@group1auto.com so we can better understand the situation and work toward a resolution. Thank you again for your feedback—it helps us grow and do better. Sincerely, Eddie Hwang, General Manager Tustin Lexus | ehwang@group1auto.com

August 04, 2025

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Employee Rating

I was treated like royalty by Tustin Lexus! I will recommend Tustin Lexus to my friends. More

by Larry.kite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Natasha Rowles was great! I have followed her for ten years. I will always buy my cars from her. I was also treated very well by my sales person, Jaime Martinez (the Marine). Steve Vela, the used car buyer was also super helpful.

Aug 06, 2025

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

August 03, 2025

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Employee Rating

Greeted with courteous and was helpful explained the services and was very responsive. Overall great service. More

by Chandran5000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve

Aug 03, 2025

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 01, 2025

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Employee Rating

Amazing staff highly recommend 10/10 :) 5 star rating. Go here all the time never disappoints More

by Danicajean96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2025

Tustin Lexus responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

August 01, 2025

Dealership Rating
Employee Rating

Jenny, our sales person, Greg the finance guy and especially Miguel who spent a lot of time explaining all the technical workings of our new vehicle were absolutely brilliant. This was the best car More

by adutra981
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 02, 2025

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please give us a call. We're always happy to help!

July 31, 2025

Dealership Rating
Employee Rating

They did a wonderful job. The service was unbelievable. They even brought water out for my dog. That was so kind y’all have a wonderful day. More

by Tboland12375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2025

Tustin Lexus responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

July 28, 2025

Dealership Rating
Employee Rating

I went to get a car. A Made a big, mistake.this dealer are cheaters.prices are inflated and they Will try to screw you with additional $980.00 for a painting coat.when Th More

by marcoanri55@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jul 29, 2025

Tustin Lexus responded

At Tustin Lexus, we have a dedicated team that uses advanced software to continuously monitor and analyze similar vehicles across all competitors. This real-time insight allows us to adjust our pricing dynamically, ensuring our vehicles are not only priced accurately—but are among the most competitive in the entire market. If you're still interested in this vehicle, I’d be happy to personally review the pricing and work on a more competitive offer for you.     Ray Wood, General Manager Tustin Lexus | wwood@tustinlexus.com

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