Raymond Raj | Page 4

Very courteous add a good sense of humor. He informed me that my tires were checked and that in the near future I need to purchase four new tires.Now I’ll have that information and plan on purchasing the ti that my tires were checked and that in the near future I need to purchase four new tires.Now I’ll have that information and plan on purchasing the tires. More

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Raymond at Toyota Town of Stockton was extremely friendly, polite and courteous when I brought my Prius in for service maintenance. He really went over the details of the service performed and gave friendly, polite and courteous when I brought my Prius in for service maintenance. He really went over the details of the service performed and gave some recommendations. The quality of work performed by the mechanics was also excellent. More

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We had a wonderful experience! We had all our questions answered. Luis is very knowledgeable and very helpful. He took great care of us! They gave us a great deal! Raymond Raj is the best! The finance mana answered. Luis is very knowledgeable and very helpful. He took great care of us! They gave us a great deal! Raymond Raj is the best! The finance manager was clear. Just amazing! Thank you guys. More

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Best Toyota dealer in San Joaquin County their service department are fast and efficient. My service advisor Raymond Raj is great ... I appreciate all his help .. department are fast and efficient. My service advisor Raymond Raj is great ... I appreciate all his help .. More

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I am very pleased with the customer service & mechanics work at this dealer. Both times I’ve took my car I get the satisfaction of amazing work! Thank you work at this dealer. Both times I’ve took my car I get the satisfaction of amazing work! Thank you More

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Jason Kim Condescending Please beware when you are purchasing extras such as Tire and Wheel protection ETC. I've been with Toyota for almost a year and they have always cha Please beware when you are purchasing extras such as Tire and Wheel protection ETC. I've been with Toyota for almost a year and they have always changed my tires when they needed to be changed. Today it is a different story they will only change my tires under certain circumstances. If you have ever purchased Tire and Wheel protection you know it cost an additional $2, 000 or so and is only valid up to 75,000 miles. It's cheaper for me to just keep the additional funds charged on my monthly bill, pay for my own tires, and save my money. It's unfortunate when products or services are misrepresented inside of the sales room. Please do not let salesmen trick you into buying these packages. Its simply away for them to get an extra commission. The buyers are the ones that suffer from these situations. Today I had an unpleasant experience with Raymond the shop manager. Raymond lacked basic customer service skills. He sat in his office with three or four people cracking jokes and chomping down glazed donuts. When I asked him about my previous history regarding my tires he acted as though he didn't see it. When I know for a fact I have gotten my tires changed multiple times. Raymond failed to apologize or even try to find a common ground or compromise. I believe both the shop and sales office should be reprimanded. At this point I don't even want the car anymore . I truly wish the world was a more honest place it's unfortunate how companies prey on people trying to simply purchase a car to get from a to b. Jason Kim was very condescending in his response to my review. Customer doesn't always come first at Toyota in Stockton, CA. More

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Great customer service. I’ve been with Toyota Town of Stockton now for almost 3 years and between Mark and Raymond these guys have treated me more like a friend than just a c I’ve been with Toyota Town of Stockton now for almost 3 years and between Mark and Raymond these guys have treated me more like a friend than just a customer. More

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Excellent I never have to make a second appointment. Everything is taken care of the first time. Everyone is friendly and professional. I am kept informed if th I never have to make a second appointment. Everything is taken care of the first time. Everyone is friendly and professional. I am kept informed if there is anything that my car needs other then what has already been discussed. More

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