Raymond Wagner | Page 19

Excellent service I just purchased my 2nd X3 from Circle BMW. In addition to loving the car, the service I receive from this dealership is the reason I decided to purc I just purchased my 2nd X3 from Circle BMW. In addition to loving the car, the service I receive from this dealership is the reason I decided to purchase another BMW. Robert Cavalieri is great to work with and made it very easy for me to buy the car. Furthermore, everyone in the service department is terrific. They are all very friendly and take care of me when I need help with my car. I feel welcome when I stop in with a question or when I have an issue. I highly recommend the BMW experience ! More

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A Great Sales and Service Experience Have been going to this dealer since 2007. Purchased two new 535xi's during that time. Both cars were serviced exclusively at Circle. Experience has a Have been going to this dealer since 2007. Purchased two new 535xi's during that time. Both cars were serviced exclusively at Circle. Experience has always been excellent. More

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Ray and the service team are outstanding. While driving home from work the other day my car started hesitating and the check engine light came on. I panicked and called the service Department. While driving home from work the other day my car started hesitating and the check engine light came on. I panicked and called the service Department. Without hesitation I was told to bring the car in. As I was an hour away I was hoping I would make it. After making it to the dealership Ray alleviated my concerns and said they'd take care of it. Ray told me he'd call me the following day with an update. The ladies at the service counter were already working on my loaner when I walked up. I was then escorted to my loaner for the trip home. To his word Ray called me mid morning the following day to inform me the issue had been identified and repaired and that my car was ready for pickup. Later that afternoon I went to the dealership to pickup my car. The pickup process was fast and painless. Besides the repair being done my car was cleaned inside and out. My car settings, seat, mirrors, radio, etc were exactly where I had them. I have total confidence and would have no hesitation in recommending the Service Department or any department at Circle BMW. I look forward to going back for service when the need arises. More

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satisfied Good experience-Like the professionalism and workmanship experienced. Thank You to all who participated woking on my vehicle and I will be sure to vis Good experience-Like the professionalism and workmanship experienced. Thank You to all who participated woking on my vehicle and I will be sure to visit again when my BMW needs more attention More

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Best car buying and service experience ever! Bought a brand new 2015 X5 35ixDrive M Sport back in March with all the bells and whistles from this dealership. Within the first month the entire cli Bought a brand new 2015 X5 35ixDrive M Sport back in March with all the bells and whistles from this dealership. Within the first month the entire climate control system stopped working on the hottest day of the year (at the time) with my pregnant wife (who hates BMW because of a previously horrible experience) and my mother-in-law (kill me now) in the car. No AC, no cooled seats, midday on a Saturday in a brand new BMW and my wife about to lose it, and her mom giving me the stare of death, I know you guys are questioning the 5 Star rating. Here's where things looked up. I called up Circle on a Saturday at 12pm with their service department closing at 3pm and me living at least 2hrs away in NYC. They took all my info over the phone and Tim in service agreed to have one of the vallets stay back to receive my vehicle. Now I'm expecting them to put me in a little 3 series as a loaner with no Nav that'll make the situation even worse, but no. That's not what happened at all!! They put in a brand new fully loaded X5 50ixDrive with everything my truck had in it and more (except the cooled seats, but who cares it's a 5.0!!!!) My car was stuck in service for about 6 weeks while they sourced the part. BMW contacted me saying the part won't be in until July! At this point even I'm getting a bit heated because let's face it, it's a brand new production vehicle. Why wouldn't you have the parts available? Turned out because we had the ventilated seats, that made the part harder to source. So at this time, Robert, the service manager, took over everything and with the help of Tim and was able to have the part pulled from a vehicle in production to get us back on the road. Finally, about the beginning of May, I got the call that the vehicle was ready for pick up. I loved the 5.0 but I never really got a chance to enjoy my vehicle so I was excited to have it back. In return for the inconvenience, Circle BMW offered me a few options. Trade the vehicle back in at full value and put me in another one, get a couple months payments credited, or give them a list of M Performance parts I was interested in that I would like to have put on the vehicle. Well of course me being a BMW enthusiast a went with the last option hoping I could get some carbon fiber on the vehicle. So I sent Robert a list of about 10 parts thinking I would be able to get maybe a diffuser and a front splitter tops out of the whole experience (because let's face it, BMW isn't giving you anything for free). Well let me tell you guys that this is the first time I was glad to be wrong. Robert got me everything on that list and then some. My vehicle is fully covered in M Performance parts. He even got me the M Performace exhaust. I must say that Circle BMW's sales, service, and management team are the best in the business and all in sync. Everything I was told from the concierge all the way up to the GM were exactly the same throughout! Never once was I told anything other than what was done. They even delivered the car all the way back to the city for me. These guys are professional, courteous, and honest (who ever thought you would see the word honest while dealing with car people). You guys are the best I have recommended all my fellow BMW enthusiast to your dealership. You have earned my business for life. Thank you guys again for a wonderful car buying experience!!! PS. I forgot my sunglasses in the loaner car and they had it overnighted to me. Thanks Dana!! More

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2007 BMW 530xi Service is always excellent. Ray and Bob Datri treat you with class and always in a friendly manner. I won't go anywhere else. A+ rating Service is always excellent. Ray and Bob Datri treat you with class and always in a friendly manner. I won't go anywhere else. A+ rating More

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The absolute best dealership around. I have been going to Circle for a long time for one reason and that is Customer Service!!!They are the best in the business!! I have been going to Circle for a long time for one reason and that is Customer Service!!!They are the best in the business!! More

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My experience with Circle BMW's service department was outstanding. I didn't buy my car at this dealership and I was still treated to a red carpet experience, especially by my service advisor, Ray Wag was outstanding. I didn't buy my car at this dealership and I was still treated to a red carpet experience, especially by my service advisor, Ray Wagner. I was greeted promptly by a very friendly valet staff and Ray reviewed what needed to be done. He exceeded my expectations when he gave me a loaner car. Communication was great and my car was fixed, cleaned and ready when promised. I would expect this treatment if I had purchased from this dealership, but I didn't and that impressed me. I will be servicing my car at this dealership from now on and they have earned a future purchase from me as well. Very happy. More

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