Raymond Walford | Page 13

Awesome and Easy to work with!! I was original interested in a different package for my new Charger. And ended ordering a Daytona edition Charger from the factory. Raymond helped me I was original interested in a different package for my new Charger. And ended ordering a Daytona edition Charger from the factory. Raymond helped me with this process telling me all of the information that came along with ordering a new vehicle. When I finally came to the decision of what I wanted both, Raymond and Ron took the time to work with me and come up with a great price. I did shop around but, in the end they ended up offering me the better price then any of the other local dealerships. Even after ordering Raymond and Ron would update me with the build status of my car letting me know where it was every step of the way. And took the time to answer any of my questions. Then once my new car had arrived they made sure that I was the first to know and, was able to pick it up that day. Getting it cleaned up and all of the check accomplished before I left the lot. Both Raymond and Ron were awesome to work with and, I would defiantly recommend them to anyone in the market for a new vehicle. Then when it came to the financing portion Kyu took the time to explain and brake down all of the numbers to me. And I left there knowing exactly what was going to be happening once I took my new car home. More

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great The servicemen were great was great! and friendly especially our salesman Raymond. we will come again and we will tell our friends to come. thanks! The servicemen were great was great! and friendly especially our salesman Raymond. we will come again and we will tell our friends to come. thanks! More

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Professional Raymond was on point. Very straight forward, honest and professional. Went step by step from beginning to the end on this purchase! Customer Service A Raymond was on point. Very straight forward, honest and professional. Went step by step from beginning to the end on this purchase! Customer Service A+ More

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Great Experience Raymond Walford and the team made my buying experience a great one! I highly recommend this dealership to anyone. They listen to what you need and t Raymond Walford and the team made my buying experience a great one! I highly recommend this dealership to anyone. They listen to what you need and they care! More

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Great Service Best Dealer Experience I've had I would highly recommend anyone to stop by who is in the market for a new or used vehicles Best Dealer Experience I've had I would highly recommend anyone to stop by who is in the market for a new or used vehicles More

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Great Experience I had a good experience with this dealership and would highly recommend purchasing your next vehicle from here. My sales person was Raymond Walford. I had a good experience with this dealership and would highly recommend purchasing your next vehicle from here. My sales person was Raymond Walford. He was very pleasant and down to earth and easy to work with. Mr. Walford definitely puts the customer wants and needs first and does his job well. Deidre P. More

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Great Experience!! I had a great experience from start to finish. Raymond Walford and Monty Harika were very helpful and friendly. They both worked hard on getting me I had a great experience from start to finish. Raymond Walford and Monty Harika were very helpful and friendly. They both worked hard on getting me the most for my trade-in and a great deal on my new Ram 2500. Donna Jones did a great job explaining the add-ons and financing options. Thanks so much to all involved!! More

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Friendly & Helpful Salespeople! My husband and I purchased a 2015 Toyota Highlander. To begin, it was a long process as we had done our research and knew what we wanted. I had the pl My husband and I purchased a 2015 Toyota Highlander. To begin, it was a long process as we had done our research and knew what we wanted. I had the pleasure of working with Raymond Walford. He was vey upfront and helpful with any questions we had and was persistent in keeping in touch. I had initially contacted him and ended up waiting about 3 weeks before we decided we were serious. We did have limited exposure to the pre-owned sales manager but that was okay. We also had a bit of anxiety with what we would get for our trade-in after negotiating the car we wanted to buy. It worked out in our favor All in all, the staff was very friendly. The transaction was as quick as it possible could go since we had all the necessary paperwork. They knew we were serious and we appreciated their business professionalism. The finance person tried to keep things lighthearted and didn't try to up sell us. which was good. However, he seemed to hurry through things but I guess when you do that for a living, it can get monotonous. Delivery of the car was in great condition despite being preowned. The only thing that my husband and I think the dealership could do better is coordinate their stream of email correspondence. It seems like some dealerships have their e-sales communication down while others seem a bit disconnected from the customer (we had 3 different people from the dealership in touch with me- not sure why). Thanks so much for the whole team for giving us a positive buying experience!! More

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Great experience My husband and I traveled over 6 hours to this dealership to purchase our Ram 3500. Our salesman Raymond Walford was above professional. He was very My husband and I traveled over 6 hours to this dealership to purchase our Ram 3500. Our salesman Raymond Walford was above professional. He was very knowledgeable about the vehicle and if he could not answer our question, he found out the answer. The Sales Manager and Finance Manage were also very professional. Our experience was one of the best we have ever had when purchasing a vehicle. We would highly recommend other customers to purchase their vehicle from this dealership. More

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Engaging, friendly & fair In summary: everyone was friendly and respectful during the bargaining process we ALL hate to endure when buying a vehicle. At the end of the night, In summary: everyone was friendly and respectful during the bargaining process we ALL hate to endure when buying a vehicle. At the end of the night, it was a fair deal and am extremely happy with both my purchase and experience. Being a total computer nerd, I do all of my research online first. I chose Ourisman because Nadina was the most expeditious and responsive of all of the dealerships I had contacted. Upon arrival, we were instantly greeted by Vincenzo who introduced us to Nadina. He kept us entertained, answering questions while Nadina went to find Raymond to pull up the car I had originally inquired about. Raymond quickly came with the keys and sent us off on a test drive, alone, so we could privately evaluate the car. Love at first sight, it was time to haggle. After a bit of banter, papers pushed back and forth, numbers were agreed upon and finalized. I've walked out more than once at a dealership and it never crossed my mind to do so. During the process, Raymond was 100 percent respectful of our demands and enjoyable to banter with. Finally, the financing process with Donna was smooth and painless, exceeding my original expectations. I followed up the next day to get the official tour of my vehicle in the daylight. I was immediately greeted by Nadina and other members of the staff. Raymond came out with Kevin to show me the bells & whistles, cracked a few jokes and left a much wiser and proud Jeep owner. Being my third Jeep and fourth Jeep dealership, I will definitely return to Ourisman when ready for my next purchase. I have already recommended Raymond & Ourisman to a friend and will do the same to anyone else who may ask. Next time, I'll wear my free go pro from them to document how great they were ;). Thanks for an enjoyable car buying experience! More

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