Raymond Ward | Page 3

Nissan of Torrance responded

Thank you for your feedback. We apologize for any lack of interpersonal communication and clarity in our video content. We will make sure to improve our communication moving forward. We value your input and strive to provide excellent customer service. Thank you for bringing this to our attention. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you so much for choosing Nissan of Torrance and for the kind words! We pride ourselves on providing professional and timely service for all of our customers. We look forward to continue serving you and your vehicles in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello there! Thank you so much for your kind words. Raymond truly goes above and beyond to provide exceptional and friendly service to all our customers. We're so glad he was able to help you with any questions and problems. We appreciate your support and look forward to serving you again soon. Have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for the kind words! We are thrilled to hear that you had a positive experience with our customer service team. Our goal is always to provide exceptional service and we are happy to hear that we were able to assist you with your maintenance needs. Thank you for choosing Nissan of Torrance!

Nissan of Torrance responded

Thank you for your kind words! We're so glad to hear that our transparency and easy process made a positive impression on you. At Nissan of Torrance, we strive to provide top-notch customer service and help you make informed decisions about your spending. We appreciate your feedback and look forward to serving you again in the future! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We appreciate your business and taking the time to provide us with a high review. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for sharing your experience. We apologize for any confusion or miscommunication. Please know that we value your trust and safety, and recommendations are made to keep your vehicle in the best shape possible. We hope to have the opportunity to serve you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for bringing this to our attention. We apologize for any lack of warmth in our team and will address it immediately. We strive to provide exceptional service and will ensure a warm welcome for all our customers. Kind Regards, Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for your kind words! It was such a pleasure serving you and I am thrilled to hear that you had a positive experience. We strive to provide excellent customer service and it means the world to us when our customers feel taken care of. Looking forward to working with you again in the future! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We apologize for your negative experience at our dealership. We strive to provide excellent service and are disappointed that we fell short. Your feedback will be addressed with our team to improve in the future. Thank you for bringing this to our attention. Kind Regards, Elizabeth Reyes Customer Relations Manager