Raymund Valenzuela | Page 5

Raymund Valenzuela, senior sales consultant, at Honda of Staten Island, gave excellent service. He was most helpful and courteous and I would recommend him to my friends. Staten Island, gave excellent service. He was most helpful and courteous and I would recommend him to my friends. More

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I leased a 21 passport with my husband last month the sales team was great ,price was good and team was friendly -unfortunately this car has some issues! I don’t blame the dealer I blame the maker (Honda sales team was great ,price was good and team was friendly -unfortunately this car has some issues! I don’t blame the dealer I blame the maker (Honda). Since we bought the car I have been driving it back and forth to work and with my son. After a car wash one day I had noticed rust behind the wheels. I told my husband about it he said it wasn’t like this when we bought it. About week later I started to notice a weird feeling when driving so I gave my husband the car to drive . After him driving it he feels it has some transmission issues. Between that and the rust he was super pissed. He contacted Honda hq and brought it for service. Jeff the manager was super helpful and nice my husband said but unfortunately after the visit the rep that came from hq told us the car is normal! I’m sorry rusty/ not proper functioning transmission is not normal I am very unhappy that I do not feel safe to drive this car and now every month I have to pay for something I can’t even get behind the wheel . My husbands friend has the 20 passport no issues no rust no transmission problems why is this the issue with the 2021? More

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Tariq Mahmoud was very receptive to our specific needs. Not pushy, just very helpful and accommodating.. it was a pleasant experience all around, one which I must confess, I wasn’t expecting from a car dea Not pushy, just very helpful and accommodating.. it was a pleasant experience all around, one which I must confess, I wasn’t expecting from a car dealership. More

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I’ve used a few dealerships around the NYC are to service my Honda’s and SI Honda has the best team. I can always get an appointment, and they are always very upfront and fair in their assessments and their my Honda’s and SI Honda has the best team. I can always get an appointment, and they are always very upfront and fair in their assessments and their rates are fair. I never feel taken advantage of, and everyone I have interacted with has been great and very professional. You can use this shop with confidence. More

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Excellent services. Elliot Lamboy was helpful and knowledgeable of Honda products. He conveyed his messages to me in a professional manner. I highly recommend this dealership and the representative t knowledgeable of Honda products. He conveyed his messages to me in a professional manner. I highly recommend this dealership and the representative that assisted me. More

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Awesome guy Phil helped me get the perfect car. He was easy going and helped my nerves so much! He even helped me take care of some fees. Awesome place and awesom Phil helped me get the perfect car. He was easy going and helped my nerves so much! He even helped me take care of some fees. Awesome place and awesome guy. Thanks Phil! More

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Phil Tesoreiro is my hero My experience with leasing a new Honda civic was made so extremely easy and I can't appreciate Phil's help, professionalism, and patience enough. He w My experience with leasing a new Honda civic was made so extremely easy and I can't appreciate Phil's help, professionalism, and patience enough. He was such a great joy to work with and I highly recommend him to anyone walking in (much as I did) with no firm direction in mind. He helped me with all the pro's and con's and was very kind. Furthermore, he has a great sense of humor and knows how to read a customer. More

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Very professional sales team My salesman Andre Aoun was very patkent and friendly and helpful. I leased a car fom him last year as well and specifically asked for him again becau My salesman Andre Aoun was very patkent and friendly and helpful. I leased a car fom him last year as well and specifically asked for him again because he was a pleasure to deal with. I have been driving Honda's since 2003 More

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I feel like they could care less Shocking that Honda allows this place to operate under its brand. The only good news was that I found the make and model and color car i was looking Shocking that Honda allows this place to operate under its brand. The only good news was that I found the make and model and color car i was looking for with low milage. In short the only good thing about this place was its inventory and that needed some work as i will explain. The negatives of my experience with Staten Island Honda are many. For starters the car was a 2011 (making it just about 5 years old)...when I asked the salesmen if it was certified pre-owned he said they do not certify anything older than 3 years. I found out that this is true on a dealer to dealer basis and that they could have certified the car for me but didn't. Not only would they not certify the car they would not budge on "internet' price, which was very frustrating considering drove 2 hrs each way to get the car. The layout of the dealership is even shady. They sit you in a corner cubicle away from the manager's office so that when they go ask on for a better deal you cannot actually see them do it. My salesman could have went to the bathroom for all I know. He came back and said I’m sorry I asked and we can’t move on this proce. Oh! and the car came with 1 key! I had to pay 100+ dollars for a spare...they refused to make one for me. Not wanting to commute a second time I hoped that I would be able to take the car right away but was told I had to wait a day because they had to get car "ready for me". I asked if that meant they would touch up areas of the car where there were small chips of paint and scratches on rear bumper and I was told “yes we will do the best we can but we need to get the car inspected and cleaned for you.” The touch up work was minimal if any at all. Since they would not budge on the price and I asked them to thrown in a free touch up paint pen and the salesmen Ray told me that they would have to order it because Honda no longer uses taffeta white (According to my local Honda dealership this is a very popular color and they had the pen in stock for 12 bucks). Other annoying aspects to my experience with the car and SI Honda was: The car came with no user manuals at all. The front plastic license plate holder was broken. It has since been replaced for 14 bucks from amazon. The radio was locked upon purchase (thank god there was a sticker with code in glove box). The second most unbelievable part of the experience (first being no spare key) there was no jack or tire iron in the trunk. I still cannot believe that they got that one past me. It still is unthinkable that a Honda dealership selling a used vehicle (A Honda) would not pay attention to small details that would be relatively cheap to better serve their customers. I give this Honda dealership a big thumbs down. I feel like the people there could care less if I bought a car from them or not. As for financing look out! These guys are snakes. I have excellent credit and they offered me 6.5%. I was able through my car insurance's bank get 3.5% and I am sure if I shopped around more I could have done much better. More

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Excellent I've always been so leary of car dealers and always find the process extremely stressful. My mind was completely changed after leasing my first car fr I've always been so leary of car dealers and always find the process extremely stressful. My mind was completely changed after leasing my first car from Staten Island Honda. The salesman Raymund was amazing!! He made the process so simple and stress free that I still can't believe it. He worked with our budget and got us a great deal. Start to finish the whole experience was excellent and the car is beautiful. I would highly recommend Raymund, he was truly awesome! More

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