I brought my car in because of a recall. Rob Daloia was the gentleman that assisted me. When I told him that I was unaware that service would take all day and I had no way to get home he said he would see what he could do. Then told me someone would drive me home. He was very caring apologized that I was not informed. He was so nice that I will probably return to Honda for service. He is definitely an asset to the Honda Service Dept. I give him 5 stars.