Jeffrey Pasenkoff

Not happy with service at all. I took my 2026 Passport there for service, kept hearing knocking underneath the passport. First appointment I sat and waited to have service done. I I took my 2026 Passport there for service, kept hearing knocking underneath the passport. First appointment I sat and waited to have service done. I was told it was fixed; it was the strut. Driving home heard the noise again, brought it back the next day and they did a test drive with me, first day and second day, second day while speaking with the service manager Jeff, he decided to call the mechanic who worked on it the day before. I hear the mechanic telling Jeff, I'm not doing this again with him, meaning me, whatever that meant, I was really annoyed to hear that from a Honda mechanic. What a disgrace for a mechanic to speak about me in this manner, when I did everything, I was supposed to do, this time they said it was the stabilizer link contributing to the noise. It was replaced. Jeff was very kind to me; he set me up with a loaner car and Elliot the service advisor was really very helpful throughout is ordeal. I left a message and wrote to Teddy Maldonado, still haven't heard from him. I'm guessing customer loyalty and good customer service means nothing. I'm very disappointed with Honda of Staten Island. More

by stephenscissors Verified Customer Verified Customer

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Excellent professional everyone there was great. The female employee who treated me was extremely helped and her time frame was exact The female employee who treated me was extremely helped and her time frame was exact More

by jmliljoe Verified Customer Verified Customer

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Very honest and patient with service! Definitely will be going back. I use to when i first got my car 8 years ago! Definitely will be going back. I use to when i first got my car 8 years ago! More

by cannadyamari56 Verified Customer Verified Customer

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Jeffrey was very pleasant and easy to speak with. He did not push me to make unnecessary purchases. He did not push me to make unnecessary purchases. More

by WVALE71902 Verified Customer Verified Customer

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A mediocre and incompetent service that is only interested in charging exorbitant amounts of money; in some cases, they don't even resolve the issue—for instance, I bought new tires from them, but interested in charging exorbitant amounts of money; in some cases, they don't even resolve the issue—for instance, I bought new tires from them, but one keeps losing pressure, and despite asking them multiple times to fix it, I got my truck back with the same problem still present. More

by CTECCO Verified Customer Verified Customer

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Great experience always fast and great service Always accommodating kind Easy to Make a appointment accommodating kind Easy to Make a appointment More

by jcoat511 Verified Customer Verified Customer

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Efficient. Professional. Excellent communication. Timely. Helpful. Good explanation.Gaetano did a great job and was excelletn Professional. Excellent communication. Timely. Helpful. Good explanation.Gaetano did a great job and was excelletn More

by mciz Verified Customer Verified Customer

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Fast efficient service. Clean waiting area with fast wifi made it easy to work while I waited for my car which was finished quickly. Clean waiting area with fast wifi made it easy to work while I waited for my car which was finished quickly. More

by robert.racano Verified Customer Verified Customer

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They did a good job agent was nice and explained everything. No complaints at all everything. No complaints at all More

by CSEKANSKY Verified Customer Verified Customer

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These folks are a great bunch of people and know how to treat their customers treat their customers More

by pblstatements Verified Customer Verified Customer

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