Rebecca Cohen | Page 2

Chris, Stephen, & Mike are always very helpful, friendly, & efficient! I couldn’t be more happy about my purchase & efficient! I couldn’t be more happy about my purchase More

by Manight Verified Customer Verified Customer

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STAY AWAY FROM THIS DEALER!!!!!!The personnel from the STAY AWAY FROM THIS DEALER!!!!!! The personnel from the sales department to the service department are a bunch crooks. They know how to run a sca STAY AWAY FROM THIS DEALER!!!!!! The personnel from the sales department to the service department are a bunch crooks. They know how to run a scam to lure people into buying their crap used cars and when you complain 3 days after your purchase, their answer is " oh well you bought it you own it" and then have the xxxxx to low ball you on a trade in of the car you just bought from them. They got me so good, that I paid $45,000 for a used piece of xxxx 2018 GX 460 that should have been certified and the car have problems out of the gate. I took it to the service dept and they did not fix it even though they admitted to missing the NYS inspection, the alignment and wheel balancing. The car came out with the same problems minus the state inspection. I had to go through major aggravation with the stupid salesman and his managers to end up losing over $7,000 on my traded vehicle that I had just purchased from them a week ago. To avoid losing more I had to buy a new car from them which I ended up buying even though it was not the model I originally wanted. I ended up with a 2021 GX 460 base with premium package with bucket seat, losing two passengers of my original 8 passenger vehicle's plan for $62,000. In the end they got me for more than I should have had paid for. The Kia Telluride, Honda Pilot or Hyundai Palisade would have been a better buy and more satisfying purchase. I totally regret the day I stepped into that dealer. I am very disappointed with the car. I beg you please if get to read this review, take it very seriously or you will regret it. STAY AWAY FROM THIS DEALER!!!!! More

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Sales experience was quick and seamless. Professional no pressure sales staff. Would definitely recommend to friends and family. Thank you!! pressure sales staff. Would definitely recommend to friends and family. Thank you!! More

by WAYNEPFEIFFER Verified Customer Verified Customer

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The location is very convenient the service was great the price of the lexus rx350 was great as well I'm very satisfied with the truck price of the lexus rx350 was great as well I'm very satisfied with the truck More

by patvariety7 Verified Customer Verified Customer

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Everybody that we dealt with was extremely accommodating and helpful. They were all so polite and nice. I will recommend Lexus of Orange County to anybody who was looking for a Lexus! and helpful. They were all so polite and nice. I will recommend Lexus of Orange County to anybody who was looking for a Lexus! More

by ninjajet Verified Customer Verified Customer

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I purchased 2 cars from Lexus of Orange County within two months. Great selection, prices and incredible service. Have recommended to several people and appreciate having a business that understands the v months. Great selection, prices and incredible service. Have recommended to several people and appreciate having a business that understands the value of great service. More

by danaisdada123 Verified Customer Verified Customer

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The team handled everything professionally. I was taken care of right after. The waiting area was very nice and I was offered a beverage. A very nice experience. care of right after. The waiting area was very nice and I was offered a beverage. A very nice experience. More

by divita4 Verified Customer Verified Customer

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When I come for anything. They treat you like royalty. They make sure you walk out with a smile on your face. try them out. They make sure you walk out with a smile on your face. try them out. More

by Crystalsimmons9 Verified Customer Verified Customer

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I had a less then good experience at Lexus of Orange. The sales manager tried to charge me over $1,000. To remove tinting on my trade in or an Acura TL with factory tinting, bought from a NY Dealer. After lo sales manager tried to charge me over $1,000. To remove tinting on my trade in or an Acura TL with factory tinting, bought from a NY Dealer. After losing confidence in him, I was told there was 2 keys to the used Lexus I bought. Then they said, sorry there is only 1 key and when I questioned this statement, I was told they could do nothing about it! Knowing, they could at least offer me one at cost. Then my car was not properly prepared for me and I had to return for new rotors & pads. I would not trust the sales manager to treat you fairly. My salesman Terrel was fantastic. More

by Ptw1143 Verified Customer Verified Customer

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I was very satisfied with my car buying experience. I purchased a used car sight unseen and had it shipped to me in another state. The process was very smooth. John was in touch daily and handled what wa purchased a used car sight unseen and had it shipped to me in another state. The process was very smooth. John was in touch daily and handled what was probably an unusual type of transaction like a pro. There was one small blip when the transporter backed out but John was able to quickly find a back up transporter and my car was delayed by only one day. The car was exactly as he had described it and I couldn’t be happier. More

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