Rebecca Denisiuk

We had a great experience buying our 2018 Tiguan. All of the staff we encountered including Kevin our sales rep. and the finance department were friendly and no pressure. We almost passed up trading in our vehicle because dreading potentially having an experience like the last time we bought a car but the team at City Volkswagen were great. One key area that I have to mention is that during the appraisal of my car there was no dramatics and time wasting back and forth with finance. We told them right off the bat what we would need to be able to trade in and they let us know quickly whether or not they would be able to match (and they actually exceeded) the minimum we were asking. The process was not anywhere near as time consuming as previous car buying experiences and as stated before the pressure to buy was low which made it way less stressful to buy our Tiguan. Lastly, there was a small issue with the car we noticed when we got home and they took care of it right away. We will definitely recommend and potentially buy from here again

Helpful 0

Report | Print

"Javier Degante truly went above and beyond for my last..."

- MEJANS12 Verified Customer

Javier Degante truly went above and beyond for my last service on my atlas. I was disappointed following my initial visit and he made it right. In many cases a customers complaints are left unchecked and unsolved and it’s very reassuring to know that my concerns were both met and rectified. As a customer I feel more than comfortable knowing that Javier is handling the situation should I have any additional issues with my vehicle.

Helpful 0

Report | Print

"I enjoy coming there for anything. So warm and pleasant..."

- MSJGREEN2000 Verified Customer

I enjoy coming there for anything. So warm and pleasant there. The staff are great👍Gary sold me my Tijuana. Awesome man!. Thanks all for your service

Helpful 0

Report | Print

"Everything went very well and all the representatives was..."

- CBREEZ50 Verified Customer

Everything went very well and all the representatives was friendly and professional the timing of service was very nice and I will be going back in the near future

Helpful 0

Report | Print

"Service was as expected at a dealer. I wish that oil..."

- MICBRODY Verified Customer

Service was as expected at a dealer. I wish that oil change and tire rotation would have taken a shorter time since I had scheduled an appointment. Also the free car wash was nice; but for an extra 4 minutes the wheels could have also been washed. With that said: I plan on returning

Helpful 0

Report | Print

"Polite staff, good service, very professional experience...."

- ASTEPAHEAD3 Verified Customer

Polite staff, good service, very professional experience. One issue would be no loaner vehicles ever available. This should be something the dealer considers going forward.?

Helpful 0

Report | Print

"Your team of professionals were: Professional,..."

- CLMCMILLIAN Verified Customer

Your team of professionals were: Professional, Courteous, Caring, Efficient. I don’t quite understand why there is a minimum use of words. As such I almost bypassed this survey. You may want to think about this I’m the future...

Helpful 0

Report | Print

"I had a great experience servicing my sportwagen at City..."

- db Verified Customer

I had a great experience servicing my sportwagen at City Volkswagen. Rebecca took care of me and was pleasant and knowledgeable. She got me a 50k service quickly and efficiently and even accomodated my particular special requests. This is my sevice shop for as long as I have my VW, and will probably be where I get my next one!

Helpful 0

Report | Print

"I was impressed with the Informative, responsiveness and..."

- ASTEPAHEAD3 Verified Customer

I was impressed with the Informative, responsiveness and politeness of the service folks. I was a bit concerned at first since the name change but I am no longer. The service remains A-1.

Helpful 0

Report | Print

"The staff is always so friendly and attentive. I have..."

- TRACEY.KINGDANADIO Verified Customer

The staff is always so friendly and attentive. I have been so happy with the service levels of all of their reps and am so happy I purchased our car from them!

Helpful 0

Report | Print