Rebecca Fox | Page 5

Great staff! Kelvin and the crew at Gastonia Chrysler Dodge Jeep Ram were extremely helpful during my search. The who staff is very friendly and also does a lot to Kelvin and the crew at Gastonia Chrysler Dodge Jeep Ram were extremely helpful during my search. The who staff is very friendly and also does a lot to help out the local community. More

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Buying my dream car 2015 Jeep Grand Cherokee Limited!!!! Danny Craig was my salesman, he is a pleasure to work with, and worked around my schedule. He is very knowledgeable when asking questions about the Gr Danny Craig was my salesman, he is a pleasure to work with, and worked around my schedule. He is very knowledgeable when asking questions about the Grand Cherokee, he knew all the features and functions of the vehicle. Brian Kanabroski was our finance manager, he made the financial experience a very quick and easy process for me. General manager Ron Lovelace and all the staff at Gastonia Chrysler Dodge Jeep Ram made me feel a part of their family. Will share my car buying experience with everyone I know and meet when they see my "AWESOME NEW GRAND CHEROKEE!!!!!" More

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They wrecked my Challenger On May 25, 2015, I purchased a 2015 Challenger. I paid for a spoiler to be installed. Jeremiah told me that it would take 3-5 days to get the part an On May 25, 2015, I purchased a 2015 Challenger. I paid for a spoiler to be installed. Jeremiah told me that it would take 3-5 days to get the part and he would call me to schedule the installation. 2 weeks went by and I had to call multiple times to inquire about it. Not once did he call me. After another 2 weeks and multiple excuses; they ordered the wrong part, the part was damaged; I drove to the dealership and asked about it in person, again, not one phone call. After another week, I called and was told the part was in and at that time I scheduled an appointment to have the spoiler installed. At 9am on June 30, 2015, I took my Challenger (that had 1069 miles on it and the mpg was 24.8) and Jeremiah said he would personally take it to the body shop and that I would have it back in 3-5 days. I got a voicemail at 12:00 that my car had been in an accident. I went to the dealership and they told me that another customer hit my car when Jeremiah was driving it around to pick up the part. At this point I said I wanted a new car, because they wrecked mine. GM, Ron Lovelace said that was not an option. He said they would get it fixed with all new parts, no bondo, that I should have the car back within 1 week. After 5 weeks at the body shop, I finally got my car back. It had 617 additional miles on it and the mpg was 19.5. Rebecca Fox brought me the keys and asked if there was a problem. I said YES, there are an additional 600 miles on my car!! She asked what she could do and I said I wanted to speak with the general manager. When I ask Ron, GM, about this he told me that no one from the dealership drove it and he said the owner of the body shop said no one from his shop drove it, except to and from the dealership/bodyshop. You don't make a purchase of this magnitude without knowing the little things about your new car that makes it special. I asked to see the service ticket with the mileage and was told they didn't do one. After driving away from the dealership, I noticed the car was pulling to the left. I took it to my mechanic and he did an alignment on it: the front end was almost an inch out of toe and the rear was 1/4 inch out of toe. But no one drove it!! I did more invesitgation of the bumper to bumper warranty that I paid nearly $3000 for and found out it was only good at this dealership and that it did NOT cover any of the drive train. On August 4, 2015 I went to the dealership and canceled the add on warranty. Brian told me that it would take 6-8 weeks to process. On October 9, 2015, I called Brian and asked the status, because it was past 8 weeks. He told me that his contract guy checked on it and that the check had come to them and that they would send the check to my finance company "either today or tomorrow, it will go out Fed Ex, it should be there in 3 days." On October 24, 2015, I agian went to the dealership and asked Brian for an update, because I still did not have the money credited to my finance contract. He said that it should have been taken care of already. He assured me that he would call me with an update on October 26, 2015 between 9 and 10 am. At 6 pm, I left a voicemail and sent him an email with my contract account number and asked why I have not had an update as promised. At 6:30 pm, I received a voicemail that the check was sent out to my finance company today!!!!!!! This has been the worst experiance that I have ever had with ANY dealership. They got my money and did NOT care about any follow through. I will discourage anyone that is thinking of buying a vehicle from them!!! More

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Thanks for the experience I've always shopped at this dealership, I bought my 2012 Ram 3500 there, and I've just purchased a 2015 Dodge Dart. I love both of my vehicles, and I I've always shopped at this dealership, I bought my 2012 Ram 3500 there, and I've just purchased a 2015 Dodge Dart. I love both of my vehicles, and I haven't had a problem with any of them. I will continue to do my business there, and in fact, less than a week after my most recent purchase, I brought my cousin and his wife up there, and they purchased a 2015 dart as well. More

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Wouldn't even let me test drive a car! I went to the dealer today to drive one of their used cars and as soon as the sales man found out I wasn't purchasing today... he said as their genera I went to the dealer today to drive one of their used cars and as soon as the sales man found out I wasn't purchasing today... he said as their general rule... management didn't let you test drive if you were "just looking." I got so upset with this as they had a car that I have been looking at for a while now. And when I said ok that is fine I will go to another dealer the response I got was "that would be great!" What the heck kind of response is that from a dealer?? I will never recommend them nor will I purchase my new car from them. I will go to another dealer even if I have to drive 200 miles for the same car they have sitting on their lot! More

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Exceptional Experience I was thrilled beyond measure with the exceptional treatment, warm, friendly atmosphere of this dealership. Jimmy Grant, the sales associate, was wel I was thrilled beyond measure with the exceptional treatment, warm, friendly atmosphere of this dealership. Jimmy Grant, the sales associate, was well informed and not in any way aggressive. I am very pleased with my choice. More

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Best Service Department!!! This morning I dropped off my 2015 Jeep Cherokee for service at 7:30 am. I was greeted by everyone in the service department, the paperwork was filled This morning I dropped off my 2015 Jeep Cherokee for service at 7:30 am. I was greeted by everyone in the service department, the paperwork was filled out and ready for my signature and a loaner vehicle was waiting for me. It is 9:30 am and I have already received a full detailed report of the service with pricing. This is one of the reasons I have purchased three cars from this dealership and recommend them to all my friends. From owners to service department, you will not find a better dealership than Gastonia Chrysler Dodge Jeep Ram. Thank you all for the EXCELLENT service!! More

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Very Friendly After my wreck I was in need of a new car quick. They made everything so easy and got me in the car I wanted. Everyone was very nice and Gerald was After my wreck I was in need of a new car quick. They made everything so easy and got me in the car I wanted. Everyone was very nice and Gerald was very helpful. He took his time and made sure I got what I needed; as well as showing how to set everything up in my car. I would recommend this dealership to anyone. More

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The BEST car buying experience EVER! Thankyou Gerald for your professionalism and personal attention in helping me You are Awesome! Rich, thankyou for your leadership and your assistance Thankyou Gerald for your professionalism and personal attention in helping me You are Awesome! Rich, thankyou for your leadership and your assistance with working your staff to make this the best buying experience I have ever been apart. Rebecca, thankyou for your passion for helping the customers of Gastonia CJD. Your smile is Awesome and you make the customer feel like they are the only person in the building. Mike your support and help just added to this tremendous buying experience. Tony your professionalism in the Business Office helped me to understand what I was signing up to do like I have not had before. Gastonia CJD is the only place I will EVER purchase a car and Gerald Morrison will be the sales consultant I will refer. More

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Every person I came into contact with for the purchase of this vehicle was very kind, not pushy, and more than willing to do anything to try to help this vehicle was very kind, not pushy, and more than willing to do anything to try to help More

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