I was treated so poorly at the Service Center with Reis.
I told him I would provide feedback as I was mistreated and can only imagine how immigrants and people who don’t speak English are treated. He was ve
I told him I would provide feedback as I was mistreated and can only imagine how immigrants and people who don’t speak English are treated. He was very sarcastic and unprofessional and the bathroom was dirty. Just a disaster.
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by tanianenk
Clean dealership, comfy waiting area, professional
service staff, but slower service than it should be for an oil change
service staff, but slower service than it should be for an oil change
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by Skingsley
Service Price Transparency
Jan 12, 2024 -
Kelly Jeep Chrysler responded
Thank you, Skingsley, for taking the time to share your feedback with us. We're pleased to hear that you found our dealership clean, with a comfy waiting area, and professional service staff. Your satisfaction is important to us, and we appreciate your positive remarks.
We apologize if the oil change service took longer than expected. We understand the value of your time, and we're committed to improving our service efficiency. Your feedback is valuable in helping us address areas for improvement.
If there's anything specific you would like us to look into or if you have any further comments, please feel free to reach out!
This is a place where I purchase my current vehicle and
also the one before it that I drove for 21 years, Jeep Cherokee Laredo. Every time I visit this place (primarity for service but also for other warra
also the one before it that I drove for 21 years, Jeep Cherokee Laredo. Every time I visit this place (primarity for service but also for other warranty related service) is a positive, an outstanding experience - from service to management.
Reise in particular is the most amazing human being as well as taking care my vehicle. Today, was an extraordinary day, not only servicing my Jeep, as they always do, but also myself. I am an individual with mobility challenges and did have difficulty getting from here to there and up. Everyone there, including sales staff, ran for assistance. You know Who you Are. Don't lose your humanity. Thank you kindly!
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by Theodora
Service Price Transparency
Nov 14, 2023 -
Kelly Jeep Chrysler responded
Thank you so much, Theodora! We greatly appreciate your loyalty as a repeat customer, and it's truly rewarding to hear that both our service and management teams have consistently provided you with outstanding experiences.
We're especially pleased to know that Reise and the entire staff went above and beyond to assist you, recognizing and addressing your mobility challenges. We strive to create a welcoming and helpful environment for all our customers, and your kind words reaffirm our commitment to customer satisfaction.
If there's anything more we can do for you or if you have any specific feedback you'd like to share, please don't hesitate to reach out!
Clean, professional, quality people.
Got me in early. Completed the oil and rotation plus a recall...even though I had an appointment in a month for the recall. Kelly Jeep is the best.
Got me in early. Completed the oil and rotation plus a recall...even though I had an appointment in a month for the recall. Kelly Jeep is the best.
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by jim
Service Price Transparency
Other Employees Tagged:
Zachary Furlong
Nov 01, 2023 -
Kelly Jeep Chrysler responded
Hi Jim! We appreciate your review and are delighted to hear about your positive experience with us. Our commitment to cleanliness, professionalism, and quality service is of the utmost importance to us, and we're pleased to know that you experienced this during your visit.
We understand the value of your time and are happy to have accommodated you by completing the oil change, rotation, and recall work. Your satisfaction and safety are our priorities!
Great service department.
Reece communicated with me regularly with updates. They resolved a problem another dealer said did “not exist”.
Reece communicated with me regularly with updates. They resolved a problem another dealer said did “not exist”.
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by p3t3rcb
Service Price Transparency
Oct 13, 2023 -
Kelly Jeep Chrysler responded
Hi p3t3rcb! Thank you for sharing your positive experience at Kelly Jeep! We're thrilled to hear that our service department provided you with great service and effective communication, particularly with Reece keeping you updated. Resolving an issue that another dealer dismissed showcases our commitment to thorough and attentive service.
Had a awesome experience in the service department when I
brought my vehicle in for some maintenance !
brought my vehicle in for some maintenance !
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by Head Huncho
Service Price Transparency
Oct 13, 2023 -
Kelly Jeep Chrysler responded
Thank you, Head Huncho! We're pleased to hear that you had an awesome experience at our service department during your recent visit for maintenance! Providing exceptional service is what we strive for, and we're glad we could meet your expectations.
If there's anything else we can do to enhance your experience or assist you further, please don't hesitate to reach out!
Horrible service, 5 hour's scheduled oil change 2022
compass now no AC. disappointed junk!
compass now no AC. disappointed junk!
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by mangan
Service Price Transparency
Other Employees Tagged:
Zachary Furlong
They have excellent service nice staff and friendly they
helped me a lot with everything I need thanks
helped me a lot with everything I need thanks
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by nelysage79
Service Price Transparency
Sep 21, 2023 -
Kelly Jeep Chrysler responded
Thank you so much, nelysage79! We are glad that you had such a pleasant service experience and that Reise took excellent care of you! Please let us know if there is anything else we can do for you!
This was a manufactured recall appt.
The service received was up to par. Reise is an extraordinary young man! He is fast, effective, informative and service/customer centered. The vehicl
The service received was up to par. Reise is an extraordinary young man! He is fast, effective, informative and service/customer centered. The vehicle had to be worked on for a second day. He provided Lyft service for me to get back home safe. I am an individual with mobility difficulties I do appreciate the treatment I received and my vehicle received. Thank you Reise!
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by Theodora
Service Price Transparency
Other Employees Tagged:
Reise Turransky
Professional service with attention to detail regarding
how long it will take and being on schedule. Jeep was spotless when I got it back.
how long it will take and being on schedule. Jeep was spotless when I got it back.
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by Steve
Service Price Transparency
Other Employees Tagged:
Zachary Furlong