Rene Cruz | Page 4

Nissan of Torrance responded

Hello, we apologize for the delay and inconvenience you experienced during your visit. We strive to provide efficient and timely service to all our customers, and we will make sure to address this issue with our team. Thank you for your feedback and we hope to make it up to you in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for the positive feedback! We are thrilled to hear that you had a great overall experience at our dealership. We apologize for the delay in getting your battery replaced and will take this feedback into consideration to better serve our customers in the future. We appreciate your business and hope to see you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for your kind words! We are delighted to hear that Rene provided exceptional service and took the time to understand your needs. We strive to ensure our customers receive the best possible experience. Thank you for choosing Nissan of Torrance! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Nate, we are so glad to hear that you have had a positive experience with our services! Our team is dedicated to providing efficient and helpful solutions. Thank you for your support! Kind Regards, Elizabeth Reyes Customer Relations Mana

Nissan of Torrance responded

Hello Michael, thank you so much for your kind words! It's our pleasure to provide top-notch customer service and make car maintenance easy for our valued customers like you. We look forward to serving you again in the future! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Paulina, we apologize for the lack of follow-up from our advisor regarding your lost vehicle. We will make sure to improve our communication and provide better service in the future. Thank you for bringing this to our attention. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Becca, thank you for taking the time to leave this wonderful review! We are glad to hear that our advisor, Rene, was able to provide you with valuable information about your vehicle. Our team is dedicated to providing knowledgeable and helpful service to all of our customers. We appreciate your business and look forward to seeing you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We apologize for the wait time you experienced. We value your time and will work on improving our appointment scheduling process to ensure a more efficient and timelier service for our customers. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Dear valued customer, we apologize for the inconvenience and lack of communication during your recent visit. We strive to provide great service and will work towards ensuring your future experiences are positive. Thank you for feedback and giving us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We apologize for the inconvenience and miscommunication. We'll make sure to rectify this mistake and ensure that it doesn't happen again in the future. Your satisfaction is our top priority. Thank you for bringing this to our attention. Kind Regards, Elizabeth Reyes Customer Relations Manager