Rene Cruz
Rene Cruz at Nissan of Torrance

Rene Cruz | Page 5

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.2
57 Reviews

Languages Spoken

English English

4.2

57 Reviews

Write a Review

57 Reviews of Rene Cruz

July 22, 2026

Dealership Rating
Employee Rating

Fast Service The staff is friendly and always helpful. The service dept is very knowledgeable and detail about the problem with car and how they will service it. More

by SJ7000
Recommend Dealer
Yes

Other Employees Tagged: Rene Cruz

Jul 23, 2026

Nissan of Torrance responded

Thank you for the amazing review! We are dedicated to providing fast and friendly service, and our knowledgeable service department ensures that your car is taken care of with the utmost detail. We appreciate your support! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 20, 2026

Dealership Rating
Employee Rating

Due to low mileages on the Rouge, I wasn't able to use the 2nd free oil change service because it's expired already. More

by GRACE_TSAO
Recommend Dealer
Yes

Other Employees Tagged: Rene Cruz

Jul 22, 2026

Nissan of Torrance responded

Thank you for bringing this to our attention. We apologize for any inconvenience and would be happy to offer you a discounted oil change as a gesture of our appreciation for your loyalty. Please reach out to us to schedule your service. Thank you for choosing Nissan of Torrance. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 19, 2026

Dealership Rating
Employee Rating

I actually got a much better deal on an oil change from your dealership than the specific to oil change stores out there. And of course you used the exact synthetic oil and filter that Nissan recommends. A More

by colinlevins21
Recommend Dealer
Yes

Other Employees Tagged: Rene Cruz

Jul 22, 2026

Nissan of Torrance responded

Thank you for the amazing review! We're thrilled to hear that you had a great experience with our dealership. Our top priority is providing our customers with the best value and service possible. We appreciate your business and look forward to serving you again in the future! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 17, 2026

Dealership Rating
Employee Rating

I had a problem with my air conditioner stopping to shoot out cool air after about 20-30 minutes plus a broken windshield wiper blade. After understanding that it would take about 4 hours to diagnose th More

by STEVE.OCHSNER
Service Price Transparency
Workmanship
Recommend Dealer
No
Jul 18, 2026

Nissan of Torrance responded

Hello Steve, we are sorry for any inconvenience you experienced during your recent car repairs. We take this matter seriously and will look into this further to ensure better communication in the future. Thank you for bringing this to our attention. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 15, 2026

Dealership Rating
Employee Rating

Really helpful Very helpful and kind. They were very understanding to our specific needs and wants. More

by devjames25
Recommend Dealer
Yes

Other Employees Tagged: Rene Cruz

July 15, 2026

Dealership Rating
Employee Rating

They have yet to be able to figure out my issue, going on for over 18 months! Beyond frustrating! More

by BANKSJETER06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Figueredo

Jul 17, 2026

Nissan of Torrance responded

We apologize for the inconvenience and frustration you have experienced. We are committed to resolving your issue as quickly and efficiently as possible. Please contact us directly so we can work towards a solution. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 15, 2026

Dealership Rating
Employee Rating

Excelente atención Servicio magnifico Muy buen servicio al cliente regresaría con gusto Entregan el carro limpio 10 de 10 More

by IMELDAQUINTERO67@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2026

Nissan of Torrance responded

Thank you for the fantastic review! We strive to provide excellent service and it's great to hear that we have exceeded your expectations. We look forward to welcoming you back and delivering a clean car every time. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 15, 2026

Dealership Rating
Employee Rating

Was in and out. Rene was great. Tv and music was too loud, so was not an enjoyable waiting experience More

by trinitylilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2026

Nissan of Torrance responded

Thank you for your feedback. We apologize for the loud TV and music, and we will make sure to adjust the volume in the future. We appreciate your business and hope to provide a more enjoyable experience next time. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 12, 2026

Dealership Rating
Employee Rating

Super great service Excellent customer service and all the staff are very friendly. If I get another car in the future, I'd like it to be a Nissan. More

by ANGELMAZA1215
Recommend Dealer
Yes

Other Employees Tagged: Rene Cruz

Jul 15, 2026

Nissan of Torrance responded

Thank you for your glowing review! We are thrilled to hear that you had an excellent experience with our service and that our team provided great customer service. We would be honored to have your business again in the future and help you find the perfect Nissan. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 06, 2026

Dealership Rating
Employee Rating

Rene was very kind, polite and thorough about explaining everything that my vehicle needed. Also the dealership was very clean and local to my residence. More

by RL90706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 09, 2026

Nissan of Torrance responded

Thank you so much for taking the time to leave us such a kind review! We are glad that you had a positive experience with our team at the dealership. We strive to provide excellent service and a clean environment for our customers. We appreciate your support and look forward to seeing you again! Kind Regards, Elizabeth Reyes Customer Relations Manager

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