Rene Roy

My wife was in the market for a Grand Wagoneer L. She had conducted extensive research on both the vehicle and the dealership. Yesterday we went and purchased a new Grand Wagoneer L from Criswell and She had conducted extensive research on both the vehicle and the dealership. Yesterday we went and purchased a new Grand Wagoneer L from Criswell and Rene. That was the easiest vehicle purchase since I bought my first car in 1988! Rene was super responsive and easy to work with. His finance partner Mitch was stellar. Highly recommend Criswell of Thurmont, Rene and Mitch. More

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It was awesome quick and to point very friendly service would recommend them to everyone I know would recommend them to everyone I know More

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Criswell practices deception in advertising and denies manufacturers incentives without showing why in the terms. The advertisement showed money off the sticker final MSRP which clearly included destinati manufacturers incentives without showing why in the terms. The advertisement showed money off the sticker final MSRP which clearly included destination charge. The add said the discount is off full MSRP nearly 5000 dollars. Then the dealer tried taking destination charge off the discount which reduced the discount by almost 2000 dollars. They also denied a 2000 dollar factory incentive but refused to sho in the terms why I didn’t qualify. Furthermore the dealer put a bunch of add on dealer installed low quality high retail price items which further eroded the advertised price. I drove hours to get to this dealer just to find out the advertised price it’s a sham just to get people on the lot. More

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This dealership was awesome. Rene was a knowledgeable, patient, great salesman. We wil definitely recommend!! Rene was a knowledgeable, patient, great salesman. We wil definitely recommend!! More

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The salesman was helpful and knowledgeable about the product. He was also able to explain how the dealership priced their vehicles. product. He was also able to explain how the dealership priced their vehicles. More

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Rene was phenomenal. He made sure we were taking advantage of as many savings as possible. ~ Mr. Valenti He made sure we were taking advantage of as many savings as possible. ~ Mr. Valenti More

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Rene Roy was 100% the reason why I purchased through Criswell. From start to finish, he was thorough and detail oriented and very accommodating. He was also extremely responsive. There was no vehicle on Criswell. From start to finish, he was thorough and detail oriented and very accommodating. He was also extremely responsive. There was no vehicle on the lot that fit what I was looking for. Rene went above and beyond to explain the ordering process and we placed an order. I was in route to purchase a similar vehicle from out of state and after talking with Rene, he assured me to trust the process. He earned my trust completely. Because of that, I waited for our special order and within just 6 weeks, we made a deal. Rene made this deal happen, from start to finish. ~ Mr. McGinnes More

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Our salesperson Rene, and everyone at the dealership were very patient , informative, and easy to work with. ~ Ms. Marszalek very patient , informative, and easy to work with. ~ Ms. Marszalek More

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Rene my salesman was outstanding! ! Eric my finance guy was an amazing!! The best experience ever for me! ~ Ms. Rohrer ! Eric my finance guy was an amazing!! The best experience ever for me! ~ Ms. Rohrer More

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Rene and Eric were fantastic! !! This was, by far, the best vehicle purchasing experience I have ever had. I have and will continue to sing the praises of this team. ~ Mr. Hill !! This was, by far, the best vehicle purchasing experience I have ever had. I have and will continue to sing the praises of this team. ~ Mr. Hill More

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