Retanza Grier | Page 3

They fixed what I needed and they gave me information that I needed The customer service is great with Retanza I would love to go through her every time I come. that I needed The customer service is great with Retanza I would love to go through her every time I come. More

by Oreoharris662 Verified Customer Verified Customer

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Prompt attention, professional/knowledgable service advisor, great follow up. Service was performed to expectations, waiting areas was clean/comfortable and vehicle wash was nice well done. advisor, great follow up. Service was performed to expectations, waiting areas was clean/comfortable and vehicle wash was nice well done. More

by Edward.maas Verified Customer Verified Customer

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The service was excellent The service was excellent Retanza informed me about my truck when it was ready made sure my truck was service. Retanza informed me about my truck when it was ready made sure my truck was service. More

by MAURICEBROCK11 Verified Customer Verified Customer

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Oil change and tire rotation were fine. I requested they look at the high center brake light not working after removal of the sport bar. I was told I had to leave the truck for several DAYS I requested they look at the high center brake light not working after removal of the sport bar. I was told I had to leave the truck for several DAYS and maybe they would look at it. Totally unacceptable and felt like a scam. Unfortunately I will seriously need to look at a local mechanic now for all service as my truck is no longer under warranty More

by jhudson11 Verified Customer Verified Customer

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Our experience at Jim Ellis service department was EXCEPTIONALLY GOOD! Our service was completed in a timely manner and all the service professionals were friendly and welcoming, especially Retanza Gr EXCEPTIONALLY GOOD! Our service was completed in a timely manner and all the service professionals were friendly and welcoming, especially Retanza Grier, who communicated with us throughout the process with such enthusiasm and positive energy that we felt like we were at a New Year's Eve party with our long time best friend! She made it seem as though Jim Ellis service department was excited to have the opportunity to service our truck! And when we left, I told them that we will look forward to the next time our truck needs service so we can go back and visit them! Such a great experience! Thank you! More

by LesliSeta Verified Customer Verified Customer

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Retanza Grier met me and saw the problem I was having with the transmission and made sure the problem was resolved. Also ordered additional work with my approval. Was very friendly and helpful. with the transmission and made sure the problem was resolved. Also ordered additional work with my approval. Was very friendly and helpful. More

by Jbar42 Verified Customer Verified Customer

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Great communication Great communication from the staff and easy drop off and pick up process and easy drop off and pick up process More

by tyler12tig Verified Customer Verified Customer

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Excellent followup even when faced with difficult part acquisition Awesome Excellent customer service Thank you acquisition Awesome Excellent customer service Thank you More

by KHARLAN7 Verified Customer Verified Customer

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Your service has gotten significantly better since the last time I visited. Very pleased. Only thing I would ask is use the synthetic oil so I have more time between oil services. last time I visited. Very pleased. Only thing I would ask is use the synthetic oil so I have more time between oil services. More

by dhalpern Verified Customer Verified Customer

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Was told 2 parts would be retrofitted, but only 1 was Misled on the phone Misled on the phone More

by AJ.CATTERSON Verified Customer Verified Customer

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