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Rex Franks
Rex Franks at Ed Morse Chevy GMC North

Rex Franks | Page 12

Service Advisor

Ed Morse Chevy GMC North

2113 11th St
DeWitt, IA 52742

Contact Me
4.7
201 Reviews

Dealership Experience

42 yrs, 2 mos

Industry Experience

42 yrs, 2 mos

Specialties & Trainings

gm training

4.7

201 Reviews

Write a Review

201 Reviews of Rex Franks

February 02, 2024

Dealership Rating
Employee Rating

Awesome experience, quick and very professional. Service staff stayed in constant contact and walked me through all repairs. Service advisor who handled my vehicle was amazing and very knowledgeable More

by QT39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Yarolem , Brandi Benyo

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Feb 02, 2024

Ed Morse Chevy GMC North responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Ed Morse Chevy Buick GMC North Team

January 30, 2024

Dealership Rating
Employee Rating

Overall great experience! Ryan was very helpful and communicated clearly and quickly! He got my vehicle in the same day I called. Couldn't be happier with my service! More

by CONOR0222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Yarolem, Boris Cvijetic , Brandi Benyo, Casey Smith, Ryan Shadden

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Feb 01, 2024

Ed Morse Chevy GMC North responded

Thank you for taking the time to write this review. We are pleased to hear that Ryan was able to provide an efficient and overall positive experience. Sincerely, The Ed Morse Chevy Buick GMC North Team

January 21, 2024

Dealership Rating
Employee Rating

The service managers contacted me right away with the diagnosis and offered me a the options to correct the problem. They completed the work and under estimate. Pleased with all phases of the service dep More

by DRBOESCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Yarolem

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Jan 23, 2024

Ed Morse Chevy GMC North responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Ed Morse Chevy Buick GMC North Team

January 08, 2024

Dealership Rating
Employee Rating

Anytime I have been there the staff has always friendly, helpful and able to get me in fitting my schedule More

by WCPAD5292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Yarolem , Brandi Benyo

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Jan 10, 2024

Ed Morse Chevy GMC North responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Ed Morse Chevy Buick GMC North Team

January 04, 2024

Dealership Rating
Employee Rating

I had great service. The personnel were all very friendly and helpful! They even washed my car! 😍 More

by HDIWILHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Yarolem , Brandi Benyo

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Jan 04, 2024

Ed Morse Chevy GMC North responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Ed Morse Chevy Buick GMC North Team

January 03, 2024

Dealership Rating
Employee Rating

very good service and also quick while I waiting at the dealership, I'll recommend it More

by JJREYNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 04, 2024

Ed Morse Chevy GMC North responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ed Morse Chevy Buick GMC North Team

December 24, 2023

Dealership Rating
Employee Rating

I thank you for your competence and TLC. AND if i had the money I'd be looking at those high end cars in the showroom!!! More

by IRWINCINDY84
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deb Assenmacher

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Dec 26, 2023

Ed Morse Chevy GMC North responded

Thank you for your outstanding rating about our service department, Cindy. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Ed Morse Chevy Buick GMC North Team

December 20, 2023

Dealership Rating
Employee Rating

They were awesome and listened to my needs and took care of everything I asked them for and beyond....thank you More

by BUSMOM1805
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thomas Luther, Boris Cvijetic , Brandi Benyo, Calieb McKenzie, Casey Smith, Elisha 5 stars

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Dec 22, 2023

Ed Morse Chevy GMC North responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ed Morse Chevy Buick GMC North Team

December 13, 2023

Dealership Rating
Employee Rating

Friendly, professional, knowledgeable service manager leading a top-notch service department. I was very satisfied with the entire experience. More

by KBEAMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Yarolem , Brandi Benyo

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Dec 14, 2023

Ed Morse Chevy GMC North responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Ed Morse Chevy Buick GMC North Team

December 06, 2023

Dealership Rating
Employee Rating

Rex is always amazing at getting me in and helping me when I call! I’ve had many vehicle emergencies and he’s always so helpful. More

by PERRONEHANNAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Yarolem

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Dec 06, 2023

Ed Morse Chevy GMC North responded

Hannah, thank you for your kind words about Rex and the rest of the team. We're glad to hear that your emergency situations get handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, The Ed Morse Chevy Buick GMC North Team

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