Rex So
Rex So at Five Star Subaru of Grapevine

Rex So | Page 2

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

Contact Me
5.0
24 Reviews

I have been in the automotive industry since 2017. I have worked with EV vehicles and ICE vehicles. I love cars as it express our personality and style. I also have 2 dogs, Shiba Inus.

Dealership Experience

3 yrs, 5 mos

Industry Experience

8 yrs, 9 mos

Languages Spoken

English English

Korean Korean

5.0

24 Reviews

Write a Review

24 Reviews of Rex So

February 26, 2024

Dealership Rating
Employee Rating

Currently driving my 3rd vehicle from Five Star Subaru, they have remained good listeners and provide great personalized customer service! I am a very satisfied customer. More

by simplychinedu
Service Price Transparency
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Recommend Dealer
Yes
Feb 27, 2024

Five Star Subaru of Grapevine responded

Simplychinedu, We appreciate your commitment to Five Star Subaru! Your complete satisfaction is always the focus. We look forward to scheduling future appointments at 817-438-1700. Safe travels! Take care, Jake Ritter, Service Director

February 19, 2024

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Had to get some accessories added to my OBW. Rex in service organized all the different items. Great job by all. Highly recommend. More

by TKE3
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 19, 2024

Five Star Subaru of Grapevine responded

TKE3, Thank you for allowing us to upgrade your Subaru. Reach Rex and our service team at 817-438-1700 when you need our help in the future. We want you to fully enjoy your Outback Wilderness. Best regards, Jake Ritter, Service Director

February 16, 2024

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Rex, in the service dept, handled our extended warranty claim. He was very knowledgable, professional, and thorough. He provided a loaner vehicle, which was desperately needed and had our car ready when More

by barjdrancho
Service Price Transparency
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Recommend Dealer
Yes
Feb 17, 2024

Five Star Subaru of Grapevine responded

Thank you, barjdrancho, for taking the time to rate your Five Star Subaru service visit. Customer experience and efficient vehicle care are the goals. Reach Rex and our team at 817-438-1700 any time. Best regards, Jake Ritter, Service Director

February 13, 2024

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Initially was frustrated with service received but promptly received a call from manager who went above and beyond to take care my car. He explained what happened and it was no fault of the service I More

by Henrietta
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Recommend Dealer
Yes

Other Employees Tagged: Jason Womack, David Earnest

Feb 14, 2024

Five Star Subaru of Grapevine responded

Thank you, Henrietta, for taking the time to endorse the Five Star Subaru service department. Between visits, call 817-438-1700 with concerns. We are here to offer our advice when you need it. Best regards, Jake Ritter, Service Director

February 11, 2024

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Called go an as appointment, everything was setup and ready. Our Salesperson had arranged everything. More

by Nancy Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Adams

Feb 11, 2024

Five Star Subaru of Grapevine responded

Nancy, It is our pleasure to help with all of your automotive needs at Five Star Subaru. Whenever you need our assistance or knowledge, call 817-438-1700. We are here to help you enjoy your Subaru. Thank you, Jake Ritter, Service Director

January 06, 2024

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The most convenient dealership to met with a dealer person, name's Kenneth Gaines Sr. We were dealt with him very smooth and very nice process. We got the car what we wanted and we got the best care fr More

by BYLEPHOTOGRAPHE
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Recommend Dealer
Yes
Jan 07, 2024

Five Star Subaru of Grapevine responded

Thank you, BYLEPHOTOGRAPHE, for shopping at Five Star Subaru! Customer satisfaction continues to be a priority. Reach Kenny or me at 817-438-1700 when you need our vehicle advice. We want you to fully enjoy your car. Thanks again, Doug Laymon, Sales Manager

December 16, 2023

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Great Customer Experience from entire team and clean facilities with nice refreshment options in waiting area More

by Mikihawkins
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Recommend Dealer
Yes
Dec 17, 2023

Five Star Subaru of Grapevine responded

Mikihawkins, At Five Star Ford Subaru, we take pleasure in assisting you with all your automotive requirements. Thank you for relying on us, and don't hesitate to reach out at 817-438-1700 again. We appreciate your positive feedback and value your business. Safe travels, Jake Ritter, Service Director

November 18, 2023

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I was grateful that Giselle was available to educate me on how to use all the features of my new car! She did a great job. More

by PERKAT1578
Recommend Dealer
Yes

Other Employees Tagged: Jakob Ritter, Joe Tareen

Nov 19, 2023

Five Star Subaru of Grapevine responded

PERKAT1578, We appreciate knowing your Five Star Subaru visit went well. Giselle and our team are focused on helping you enjoy your ride. Stop by or call 817-438-1700 to review the features of your car at any time. Thank you for sharing your feedback! Best regards, Doug Laymon, Sales Manager

November 07, 2023

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Excellent customer service. I will never go to another Subaru other than Grapevine. They are great. More

by Jah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 08, 2023

Five Star Subaru of Grapevine responded

Jah, We value the opportunity to help you care for your car at Five Star Subaru. Your loyalty is very much appreciated and we welcome you to reach Rex and our techs at 817-438-1700 between visits. Let us know how we can continue helping you enjoy your Subaru. Thank you, Jake Ritter, Service Director

November 04, 2023

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The service was great and the customer service was very helpful and professional. My sales person greeted me and chatted with me as well. Excellent experience More

by jw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Matthews, Lauren Cano

Nov 05, 2023

Five Star Subaru of Grapevine responded

Jw, We are delighted to hear that you had a great service experience at Five Star Subaru. Our commitment to excellent customer service is paramount, and it's wonderful to know that you found our team to be helpful and professional. If you ever require further assistance or have any more feedback to share, please don't hesitate to reach out to 817-438-1700. Thank you for choosing Five Star Subaru! Best regards, Jake Ritter, Service Director

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