"Never go to this car dealership again."
Bad experience with this car dealership, will never go to this car dealership again. When I first went they had a car I was interested in but could only afford and offered up to $27,650, they were trying to give it to me for $28,880. After being unable to lower the price to match my offer, I was not going to pursue the car any further and left the dealership. The next day, the salesman from the dealership texted me saying that they are willing to sell the car to me at $27,999.
After receiving the message around 1:00PM, I was able to make it back to the dealership later that day at around 4:15PM. When I got there, the salesman then proceeds to tell me that the price he texted me was not an approved price and that original $28,880 still stands. While I was standing there in the dealership, he then proceeds to office, after 5 minutes, he texted me again, this time stating that the car can only be sold at $28,880.
At this point, the original salesman disappeared and sent another guy to talk with me. At this point, they pretty much baited me with the lower price to get back out to their dealership so they can try to persuade me to buy the car at their price. This also got no where, the new salesman told me the same thing, that only the GM can make the price drop and that they were unwilling to do so. At this point, someone from the finance department came over and tried to play the blame game, trying to put the blame on me. Saying that, I wasted their time, that their salesman worked hard and in the cold, etc. (This isn’t my problem, that’s their job to stand outside, greet customers, and try to make their sales. That’s just part of their job). He then said that the first text I received was from the GM and that the second text was from the salesman, pretty much tried to make the texts insignificant. To the customer, in this case me, I doesn’t matter who texted me, it was texted from the same number from the this dealership, meaning that they lied to me to get me to go back to their dealership. Pretty much wasted my time and their time, and then turning around and tried to put the blame on me.
I wasn’t there to waste anyone’s time. I initially went in there to look at a car I was interested, after being unable to get it at the price I was able to afford, I left. End of story, or at least it was supposed to be. It was their fault for trying to bait me and got me back into their dealership only to find out they had lied and was not going to honor their end of the bargain and then tried to put the blame on me. Worst experience ever.
Other Employees Tagged:
"buying our car"
very happy with the way our salesman took the time with us buying our Dodge Dart very pleasant working with the dealership we love our new car.
"A little lengthy but worth it!"
Overall, our experience at this dealership was a good one. We liked our salesman, Rey, as he was very hospitable and friendly. He had a good sense of humor and was attentive to what we were saying. Rick, who helped us with the financial aspect of the sale was equally as attentive and humorous. These employees were friendly and willing to work with us. We didn't walk away with exactly the price we were looking for but, after communicating back and forth, we mutually agreed on a different reasonable price. The most difficult aspect of our experience was the lengthiness of the sale process--it took just a over four hours. But, at the end of the day, each individual we worked with was pleasant, and we walked away very happy with our purchase!
Other Employees Tagged:
Rey Sarraj, Rick Owen