Reza Ghane | Page 21

Someone to trust I had by far the BEST car buying experience with THE BEST car salesmen REZA GHANE !! He was the bomb.com (literally :-)) Let me start off by saying th I had by far the BEST car buying experience with THE BEST car salesmen REZA GHANE !! He was the bomb.com (literally :-)) Let me start off by saying that I first started by car shopping at Mercedes Benz in Hunt Valley.... They had the worst customer service and that was the first thing I had to mention to the front desk lady when she asked me how she could help me. Then she introduced me to Reza. I told him exactly what I wanted (2018 CLA 250). He immediately showed me everything they had, tailored all prospects to exactly what I was looking for. He never once appeared pushy by showing me vehicles that were out of my price range or flat out, far from what I was looking for. HONESTLY, before I even test drove (my now new sexy lunar blue 2018 CLA 250; yes I'm bragging) I was already SOLD by Reza's customer service. Because honestly, he took me serious as an actual car buyer. C'mon I was a 26 year old buying a MERCEDES (scared.com). He really was on my side as a buyer when I was considering trading in my 13' Camry. He kept pushing for more and more ways to get my price down with a trade in, and he was very honest. Jason the manager was awesome too. However, at the end of it all I decided to keep my old car, but he tried his best lol. After test driving my car I told Reza I would like to purchase by Wednesday. On Tuesday he kept in constant communication with me, informing me of all the required documents (car insurance) that was needed. I also felt secure that no one else would come and try to swipe my future car. He had my new sexy lunar blue 2018 CLA 250 sitting in the front waiting for me on Wednesday ( oh how I admired it :-))). The paperwork process was easy-breezy and smooth with Fran. Reza showed me how to operate all the fancy stuff in the car. I came back the Friday to have the protective armor applied to my seats and exterior and Kyle Harris in the service department took great care of me and had a loner car waiting for me within seconds. Funny thing that happened.... when I was driving home with my new sexy lunar blue 2018 CLA 250, the guy from Mercedes Hunt Valley called me hahaha I told him I'm driving my new sexy lunar blue 2018 CLA 250, and he said why didn't I come back....I told him his customer service needed work. NEEDLESS TO SAY .... GO TO REZA.... he'll take care of you :-) More

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Exceptional consultative experience I normally do not submit comments, however, when the service goes beyond expectations and reaches exceptional, I am compelled to say thank you very mu I normally do not submit comments, however, when the service goes beyond expectations and reaches exceptional, I am compelled to say thank you very much to Reza for his professionalism, knowledge of Mercedes and his style of asking the correct questions to insure that all my questions were answered while providing a friendly consultative experience, leaving my choice and purchase a pleasure. When I am ready for another car I will return to do business with Reza. More

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