Reza Ghane

Customer Service was top notch from everyone. Christened met my needs and my wants. She didn't stereotype me, she made me feel comfortable with my decision of a brand new car. I will recommend w Christened met my needs and my wants. She didn't stereotype me, she made me feel comfortable with my decision of a brand new car. I will recommend whoever to the Owings Mill Mercedes-Benz More

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Mercedes-Benz of Owens Mills has the best customer service in the DMV area from the time you walk in the door to whatever service or question you have. They are very prompt professional and friendly. service in the DMV area from the time you walk in the door to whatever service or question you have. They are very prompt professional and friendly. Thanks to Mr. RAZA for all of his help during the process of purchasing two cars. Thanks again OwingMills MERCEDES 🤎💪🏾🙏🏽. I appreciate you kindly. More

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She is the best,I really loved working with her and will again and again again and again More

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I have only had one experience with this dealership as I do not live in the area and I have to say it was all in all a very positive one. Reza is a first rate person to deal with and you might just spend a do not live in the area and I have to say it was all in all a very positive one. Reza is a first rate person to deal with and you might just spend all day talking with him. Great experience. As for Mr Kolo, he was very straight forward and honest. There was nothing that he did not cover. All in all, great experience. More

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Very good 👍 he very good person, he very nice 👍 I love it, the car very good 👍 it, the car very good 👍 More

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I am a used car salesman and i can honestly say that this is the first time i purchased a car and the salesman impressed me, he was going over the features of the vehicle and it was getting late, i said i ha is the first time i purchased a car and the salesman impressed me, he was going over the features of the vehicle and it was getting late, i said i had to go and he said no, let me show you this , LOL , i let him finish .Reza and Robb Banks made my first Mercedes-Benz purchase very relaxing . More

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I have been purchasing cars from this dealership since 2005 and have always been given exceptional service. Reza Ghane was great in making us feel comfortable and important. He searched for what we asked 2005 and have always been given exceptional service. Reza Ghane was great in making us feel comfortable and important. He searched for what we asked for, and found it, and made the process easy. More

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I was not looking for a vehicle; I was helping my girlfriend look for a vehicle and I suggested we look at a Mercedes-Benz since we were driving past a dealership. We test drove a GLB and after look girlfriend look for a vehicle and I suggested we look at a Mercedes-Benz since we were driving past a dealership. We test drove a GLB and after looking at some vehicles, let's just say Mercedes-Benz found me! I am a detail person, and it was the details that hooked me, reinforced by watching some YouTube videos of some of the models being made in the Germany plants. That unnamed dealership ghosted me, so I went to Owings Mills where I was introduced to Reza and found open arms to help in factory ordering a vehicle that is not even available in the USA yet. After Reza walked me through the options, even showing me a configuration page the other dealer did not show me, I had a build sheet to think over. My son is out of state with my ex-wife so I do a lot of highway driving to pick him up on alternating weekends for father/son quality time. As a 36-year volunteer firefighter/EMT, safety is important to me and there are crazy drivers on 695 and the NJ turnpike so I wanted every safety feature available for those trips and with him in the back seat... along with some convenience features. It was near closing time and Reza did not rush me at all. On the way out, Reza introduced me to the sales manager, Tony Pozderac. I had worked Tony on my current Jeep at a Jeep dealership! Tony asked who my Jeep salesperson was and I told him it was Tim Deinlein... for 2 Jeeps. Tony says "hold on a moment"... and out walks Tim! I knew I was in good hands at Owings Mills Mercedes-Benz with both of them now working there! I went back the following week to put in the order and Reza was outstanding in patiently walking me through the process... until sales manager Robb came over to deliver bad news on some features the ordering system flagged. Jennifer Aniston could have delivered the news and I wouldn't have liked her that day, I almost walked out but Robb said he would contact the factory so I left him at his word. The issue was no fault of the dealership. Very long story short - Reza, Tony, and Robb went WAY above and beyond to spec the vehicle I desired. Tony, as polite and professional as ever, called to make sure everything was correct. All it was missing was the rear climate controls to keep peace in the back but that isn't available in the US. I will write another review on the buying process once the vehicle arrives, but the ordering process was off the charts - these folks at Owings Mills Mercedes are truly top notch and an easy 5* across the board. To be continued around May... More

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I don’t have enough words for this gentleman he is definitely an asset humble respectful and comforting he made my experience enjoyable relaxing with 😉 worries you keep up the great work you are a ro definitely an asset humble respectful and comforting he made my experience enjoyable relaxing with 😉 worries you keep up the great work you are a rockstar The best experience I have ever had buying a car I didn’t even know I was going to buy a car. I’m glad I did you made it easy thanks again Reza More

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No. comment at time regarding Mercedes Owings Mills. However, thanks to Reza, he made good for me. I believe he actually cared. Thank you Sir comment at time regarding Mercedes Owings Mills. However, thanks to Reza, he made good for me. I believe he actually cared. Thank you Sir More

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