Reza Nejad | Page 11

Extended Warranty Hassled a bit by warranty company.......Initially denied claim.........After some negotiation came to agreement at 75% of a portion of the cost. Serv Hassled a bit by warranty company.......Initially denied claim.........After some negotiation came to agreement at 75% of a portion of the cost. Service manager made it work out for me. More

by PATABEN Verified Customer Verified Customer

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Awful arrival experience. Lack of professionalism. Arrived for my appointment at 0840. Greeted by valet promptly. Waited on the valet drive until 900, and engaged valet when people behind me were bei Arrived for my appointment at 0840. Greeted by valet promptly. Waited on the valet drive until 900, and engaged valet when people behind me were being assisted by Service Advisors. Our Service Advisor arrived soon after, and was dressed poorly, and gave excuse of, "Sorry folks, I wasn't advised that you were here". He looked disheveled, wrinkled shirt, wrinkled slacks. His overall dialog was not articulate, included slang, and was not gracious in tone. On the flip side, our Loan Car Coordinator Ron Alsobrooks was fantastic! He displayed sympathy, empathy, and was very genuine. He represented the dealership well, unlike the Service Advisor. Complimentary Car Wash did a terrible job, as the vehicle had water spotting on all the windows and lift-gate area. More

by Ha E Verified Customer Verified Customer

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Disrespectful! So sad that I passed up several dealers to come here since my last service experience was pretty good so I decided to request the same person I d So sad that I passed up several dealers to come here since my last service experience was pretty good so I decided to request the same person I dealt with previously (Manny Hershaw). Turns out he's out on medical leave and I wasn't told until the time of the appointment. But I figured how bad could it be...big mistake! Well let me start by saying Reza Nejad (I'm sure I butchered that) did a decent job even though his communication was poor, ultimately, he did what he was supposed to do and got things done. I can excuse the forgotten phone calls because I know I'm not his only customer. HOWEVER, I cannot excuse the service guy joyriding in my car speeding thru the parking lot risking serious injury to myself, my mother who was parked near by waiting for me, and everyone else that happened to be there at closing! Not mention my car having nearly 4 or 5 extra miles beyond the ending service mileage. Was I sure this was my car...yup! I knew it was my car with VETERAN PLATES and watching this fool who couldn't have possibly earned these plates dog my car was very disheartening! He flew past me and the concierge who was looking for my keys at the time and I yelled hey that's my car right there! He asked me was I sure and I asked how many Tx veterans dropped a red Benz off today! I was so upset, I stood there waiting for an apology and to this day it hasn't happened. To top things off I kept hearing a banging in the trunk and my spare kit was simply throw in my trunk. I guess he was so focused on dogging my car he never bothered to put the kit back! So annoyed I can't even with this place! More

by MSMVet Verified Customer Verified Customer

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Always Great Service We have owned Audi’s and Mercedes for several years and always return to the dealer for service We have never been disappointed in the service that w We have owned Audi’s and Mercedes for several years and always return to the dealer for service We have never been disappointed in the service that we have received. Very professional! More

by Phoenixguy1 Verified Customer Verified Customer

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If I didn't have a Mercedes I'll go somewhere else!! I made an appointment for an oil change and they kept my car until the next day. I was not contacted by the dealership to make arrangements for my tra I made an appointment for an oil change and they kept my car until the next day. I was not contacted by the dealership to make arrangements for my travel but I was sent a invoice to pay them. After talking to them about the matter they assured me someone would contact me first thing in the morning and that was not the case. I had to reach out to them again and didn't have the energy to make a issue so I got my car and left. 26 hours for a oil change with an appointment. More

by Yaxcs Verified Customer Verified Customer

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Sales,Support Services Maintenance and repair Great Experience 10 Stars rating For Excellence for Friendly Prompt Attentive, knowledge and Great car deal from Jacqueline made my trade in and p Great Experience 10 Stars rating For Excellence for Friendly Prompt Attentive, knowledge and Great car deal from Jacqueline made my trade in and purchase options Simple, fast and Easy Thank you Very much. Jacqueline. More

by wecaresfh Verified Customer Verified Customer

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Service was Amazing Dropped my Sprinter RV in the morning, had a check engine light on, Reza promised to take care of it right away as we had a trip planned the next morn Dropped my Sprinter RV in the morning, had a check engine light on, Reza promised to take care of it right away as we had a trip planned the next morning, it took half a day to figure out what is wrong but once they new what the problem is they made a promise that I can come and pick it up late afternoon. Can’t thank them enough for the great service. More

by GILRON76 Verified Customer Verified Customer

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First Class Fast and friendly ! Everyone was very helpful. Reza got my work approved by my fleet service company and my company and my courtesy car was clean and Fast and friendly ! Everyone was very helpful. Reza got my work approved by my fleet service company and my company and my courtesy car was clean and ready. More

by DAVID.MILLER1 Verified Customer Verified Customer

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Thank you Reza! Reza made sure everything was perfect with my car before returning it! He made sure everything was checked and cleaned inside and out! Thanks for the Reza made sure everything was perfect with my car before returning it! He made sure everything was checked and cleaned inside and out! Thanks for the great customer service. More

by samad.sahar Verified Customer Verified Customer

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Service A The service personnel (Reza Nejad) ALWAYS gives me great service and he is very trustworthy and dependable. I can depend on Reza to get my car in and The service personnel (Reza Nejad) ALWAYS gives me great service and he is very trustworthy and dependable. I can depend on Reza to get my car in and out as I wait for it. When I get it, it is always clean. More

by AWALLACE77 Verified Customer Verified Customer

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