Rhett Ballard

Service Manager, Van Chevrolet (8585 E Frank Lloyd Wright Blvd, Scottsdale, AZ) Cc: General Manager; Customer Relations customerrelations@vanchevrolet.com Dear Service Manager, I’m writing to document Blvd, Scottsdale, AZ) Cc: General Manager; Customer Relations customerrelations@vanchevrolet.com Dear Service Manager, I’m writing to document a service concern at Van Chevrolet. On my recent visit, I presented my 2019 Ford Ranger (VIN: 1FTER4EH4KLB08978) for persistent hard shifting in the transmission, an issue that should be addressed under my Mechanical Protection Plan (MPP). I was told the vehicle must be left for three days just to perform a diagnosis and that no loaner or transportation assistance would be provided. I rely on my vehicle daily, and this approach effectively denies me service despite my coverage. I purchased extended protection through your dealership with the expectation that warranty concerns would be handled promptly and fairly. I’m requesting the following: 1. Timely diagnosis and repair of the transmission concern under my MPP coverage. 2. Loaner or rental assistance during diagnosis/repair, or a reasonable same-day diagnostic appointment. 3. Written clarification of your dealership’s policies for warranty repairs and transportation assistance. Please provide a resolution within four (4) calendar days of this message. If unresolved, I will escalate to: • Van Chevrolet Ownership/Customer Relations • BBB (Auto complaints) • Arizona Attorney General – Consumer Protection • MPP/Administrator for assistance with claim handling and authorized facilities Thank you for your prompt attention. I look forward to a written response confirming next steps and a diagnostic appointment that accommodates transportation needs. Respectfully, Esteban Estrada (602) 432-6885 eestrada1998@gmail.com More

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Easy to work with got a great deal on a new truck very happy thanks happy thanks More

by EDHANNA0 Verified Customer Verified Customer

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They listened to what we really wanted and they were able to find the right car for us. to find the right car for us. More

by PELLSWORTH1 Verified Customer Verified Customer

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Excellent place. Love the new Silverado. I received the full attention of the sales staff. Love the new Silverado. I received the full attention of the sales staff. More

by kietzman1990 Verified Customer Verified Customer

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There are good car salesmen, there are great ones—and then there is Michael Rybicki. To call him a car salesman almost feels like underselling what he does. He’s the gold standard of the profession, the then there is Michael Rybicki. To call him a car salesman almost feels like underselling what he does. He’s the gold standard of the profession, the type of person who redefines what buying a car should feel like. From the moment I stepped in, Michael treated me like more than a customer—he treated me like a valued partner in the process. He took the time to listen, really listen, to what I wanted and needed. Then he delivered with surgical precision: every option laid out clearly, every number explained in plain English, every question answered before I even had to ask. What makes Michael extraordinary is his ability to combine deep product knowledge with an instinctive understanding of people. He doesn’t push, he doesn’t pressure—he elevates the entire experience. He knows the inventory inside and out, anticipates the smallest detail that might matter to you, and builds a deal that feels custom-crafted to fit your life. Most car buying experiences are stressful, drawn out, and confusing. With Michael, it was the exact opposite. Fast, smooth, exciting, and even fun. He made me feel confident at every step, like I had a true insider working on my behalf. The deal he put together was unbeatable, but more than that, the trust and confidence he inspired were priceless. If car sales were the Olympics, Michael wouldn’t just take home the gold—he’d retire the medal. He is the benchmark every other salesman should measure themselves against, and frankly, most would fall short. I walked away with the perfect car, the best deal, and the rare feeling that I’d been taken care of by the very best in the business. If you’re reading this wondering who to work with, let me make it simple: Michael Rybicki is the best car salesman on earth. Period. More

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It was worth the drive from California to get my new truck from Van. Rhett Balled and Justin Aguirre were so pleasant to work with. Thanks! truck from Van. Rhett Balled and Justin Aguirre were so pleasant to work with. Thanks! More

by AMONTOYA6 Verified Customer Verified Customer

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From ordering my vehicle to receiving it and through the process of financing it, it was a great experience. I would recommend Van Chevrolet to my friends. process of financing it, it was a great experience. I would recommend Van Chevrolet to my friends. More

by jason.snyder6553 Verified Customer Verified Customer

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Elite staff all around, highly accommodating! They treat you like they’re your own family! Best experience. They treat you like they’re your own family! Best experience. More

by WSETINHOPPER Verified Customer Verified Customer

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Buenas atenciones estoy satisfecho con el trabajo que me hicieron le voy a recomendar personas hicieron le voy a recomendar personas More

by carlosgomezpozo221 Verified Customer Verified Customer

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Fine and dandy Fair and straightforward Not much more to say Goodbye for now chat bot say Goodbye for now chat bot More

by ser219 Verified Customer Verified Customer

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