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Rhoel Gray
230 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
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230 Reviews of Rhoel Gray
February 22, 2023
After a very disappointing experience with this dealership last month Rhoel Gray and the dealership came up big time. They got me into the shop and had a loaner for me in 2 days instead of 2 months dealership last month Rhoel Gray and the dealership came up big time. They got me into the shop and had a loaner for me in 2 days instead of 2 months. Big improvement! I hope future dealings will be as pleasant! More
by Paul S.
February 16, 2023
I needed 4 new tires for my X7 and was told I couldn't get in until March. I wasn't going to be able to drive the vehicle because one of the tires was not fit to drive on. They found me a cancellation and get in until March. I wasn't going to be able to drive the vehicle because one of the tires was not fit to drive on. They found me a cancellation and got me in right away. Rhoel Gray did a great job making the experience very easy for me. I had a loner car which I was not expecting, but was very helpful. Thank you! More
by susan
February 13, 2023
Germain BMW dealership is phenomenal. !!! They are professional and attentive to the needs of their customers. They are very thorough and detailed in their quest to serve their customers. !!! They are professional and attentive to the needs of their customers. They are very thorough and detailed in their quest to serve their customers. Excellent dealership!!! More
by Mike Spence
November 22, 2022
Once again Rhoel Grey came thru for me. I was on the other side of the state and just before a hurricane when I drive a nail thru my left rear tire. NO ONE, including BMW over there would I was on the other side of the state and just before a hurricane when I drive a nail thru my left rear tire. NO ONE, including BMW over there would assist. "We don't patch run flats" "we have high standards, we won't plug this for you" "We can order your tires but it will take about a week." on and on, I called Rhoel and calmly as ever, he directed me to a few spots that WOULD plug a run flat and which I did. SUCCESS!!! Upon arriving back home, Rhoel ordered my tires, got them moutne3d and changed my oil. He's been this efficient since the day I rolled in 11+ years ago with my 1st generation BMW X3. Now my 535i has 72k+ miles on it and it maybe time to start looking at a new vehicle. How can I go ANY other place for a vehicle with Rhoel on the case. Not only is he a great Service person, but I consider him a friend as well. -Jim More
by airportbum
October 24, 2022
If I could give my service advisor, Rhoel Grey more than 5 stars I would. He treats me professionally and takes a personal interest in serving my X5. He communicated with me the entire time to make sure I 5 stars I would. He treats me professionally and takes a personal interest in serving my X5. He communicated with me the entire time to make sure I knew exactly what was going on with my car. I purchased my car at dealership mainly because of the service department! More
by brucero40
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