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Rhoel Gray
234 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
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234 Reviews of Rhoel Gray
June 02, 2015
Rhoel Gray Top Service Advisor. Takes time to explain the problem and service options. The best service writer/manager I have ever had, any brand, any dealership Top Service Advisor. Takes time to explain the problem and service options. The best service writer/manager I have ever had, any brand, any dealership. More
by George6970
April 17, 2015
first service experience; great job by all! In and out in the time frame I was told. Very helpful and congenial staff. Easy to make appointment. good experience great job by all! In and out in the time frame I was told. Very helpful and congenial staff. Easy to make appointment. good experience More
by Bill
November 21, 2014
Unscheduled repair and in and out with full service done. Had a flat tire and Germain BMW managed to get us right in for a new tire and even did a full service on our vehicle. Had a flat tire and Germain BMW managed to get us right in for a new tire and even did a full service on our vehicle. More
by motorcoach_couple
October 19, 2014
328i bmw Rhoel Gray is the consummate professional and made my experience extremely positive. I went in for an issue with my car and I was given valuable adivi Rhoel Gray is the consummate professional and made my experience extremely positive. I went in for an issue with my car and I was given valuable adivice on fixing the issue. I will always use Germain BMW. More
by yolande.ramsaysinclair
October 13, 2014
Quality all the way Brought my 2011 M3 in for some issues that another dealer couldn't solve. They found the problem, fixed it and fixed another two unrelated issues tha Brought my 2011 M3 in for some issues that another dealer couldn't solve. They found the problem, fixed it and fixed another two unrelated issues that the other dealer missed. Top notch service. If you need to buy a car, see Greg Bell - no pressure, but still remains on top of your needs. More
by sgrinavi
Other Employees Tagged: Greg Bell, Tracy Costantini
October 01, 2014
Rhoel Gray went above and beyond Yesterday my BMW had to be towed to Germain BMW because it overheated. I took a cab to work. Rhoel called several times during the day to keep me pos Yesterday my BMW had to be towed to Germain BMW because it overheated. I took a cab to work. Rhoel called several times during the day to keep me posted on what work had to be done on my car. They got the car fixed the same day, and Rhoel drove to where I work and took me to the shop so I could get my car. Rhoel is an outstanding asset to Germain BMW, he really goes out of his way to help customers. More
by rickclean
Other Employees Tagged: Larry Brewer
September 16, 2014
Service Experience with Rhoel Gray On 9/5, my back window would not roll up due to the electric window regulator I called BMW and left a message for Mr. Gray. It was after 5:30pm on a On 9/5, my back window would not roll up due to the electric window regulator I called BMW and left a message for Mr. Gray. It was after 5:30pm on a Friday. He called me back immediately and let me bring my car in that night so like my window could be fixed first thing Saturday morning and so that my car could be secure because I wasn't able to put it in my garage. Mr. Gray gave me a loaner car for Saturday. When I showed up Saturday expecting to pay, I was just SHOCKED!! Actually speechless! Mr. Gray got my service covered under warranty!!!! It made my weekend!! As I just found out I was going to have a huge medical bill coming my way. His professionalism and customer service is exceptional! He should be commended for his can do attitude! He always has a smile on his face and is happy to help his customers! Alex S More
by Alex7deal77
September 03, 2014
Superb Service! Rhoel Gray is my service advisor at Germain BMW Naples Florida. He has my total trust when it comes to servicing my vehicles. Rhoel is extremely kno Rhoel Gray is my service advisor at Germain BMW Naples Florida. He has my total trust when it comes to servicing my vehicles. Rhoel is extremely knowledgeable as well as professional. I would not have any hesitation recommending him. More
by randy.abraham.142
August 26, 2014
Always GREAT SERVICE Have had 3 BMW Z4s and wouldn't buy or have them serviced anywhere but German.When you buy or have your car serviced it given back to you cleaned like Have had 3 BMW Z4s and wouldn't buy or have them serviced anywhere but German.When you buy or have your car serviced it given back to you cleaned like it was new.GREAT DEALERSHIP from Sales to Service More
by hand62812
Other Employees Tagged: Rhoal Gray
July 30, 2014
Great Service For several years Germain BMW has exceeded my expectations for both my car and my wife's car with regards to our service. They've earned my repeat bus For several years Germain BMW has exceeded my expectations for both my car and my wife's car with regards to our service. They've earned my repeat business More
by John Baldini
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